After storm Elsa we had some water intrusion in two rooms - the conference room and the office…read moremanagers. We called Servpro to help us mitigate. Before they even showed up they quoted us a complete removal of carpets for the two rooms for over $3K. We decided NO to the whole redo. After they came & assessed what we needed & wanted, they verbally quoted the price & made us sign on their IPAD without showing us the quote. I had to ask them for the written quote which finally arrived after over 2 hours. Big surprise the quote was $500 more. Also they never told us that they'd charge us $150 for an emergency call. No wonder they were so happy to come quickly. We would have gladly paid had we not felt we were taken for a ride. We had another company do the same work early this year at a fraction of the cost. So I know what to do next time.

I'm sorry to say that I didn't get the best service from them this time. But maybe it's because it…read morewasn't an easy problem to wrap your head around. In my neighborhood there are at least 4 stray cats. They were marking their territory on my back door, causing the most horrific odors. After trying to resolve the issue myself, I gave in and figured it was a CATastrophic enough problem to call the pros. Well, they were very long in responding to my request for help. The technician was late arriving and late to give me the requested estimate for the odor repairs. He suggested a physical gut job. Which, when you smell the place, you would have thought he had to be right. So from removing all the dry wall, replacing the washer and dryer and seal coating the garage floor where the cat's did their damage, it would have cost me about $2500. (Minus the cost of replacing the washer/dryer). Get this though... I happened to be at walmart buying another gallon worth of Enzyme to clean the cat pee again, when it dawned on me... My co-worker owns some properties. Ask him how he cleaned up after people that owned cats. The solution: An OZONE machine. From amazon I bought a simple one for $70 bucks or so. Three treatments at two hours per treatment and the smell was totally eliminated. So, maybe ServPro forgot about that trick, didn't know about it, or were just distracted from work and didn't consider that they could have had my business if they had thought about just zapping the odors with the Ozone machine. Sorry for the poor feedback guys, but maybe next time I need you, you'll be able to come up with a better solution.

Stay FAR away from Big Fish Roofing. They did not honor their own warranty and handled my concerns…read morein an unprofessional and dismissive way. Before purchasing my home, they were hired to replace/repair several shingles. About 9-10 months later, still within their clearly stated one-year warranty, I discovered that ONE of the shingles they had replaced was missing. I contacted them to have it fixed under warranty. Steven Scoates initially asked me to text photos, which I did, including before-and-after pictures that clearly showed the shingle was part of their original work. After that, he stopped responding, even after multiple follow-ups. When he finally did reply, he denied responsibility despite the documentation and the contract stating they would replace all missing or loose shingles. He then passed me off to Mike, who called and said the repair would be taken care of right away. Just like Steven, he disappeared too--no updates, no repair, and no responses to follow-up messages. All of this over ONE shingle. If this is how they handle a simple warranty request, I can only imagine how difficult it would be for anyone with a larger issue. Photos will be attached so you can judge for yourself how they stand behind their work before deciding whether to hire them.

I should have posted a comment earlier, but it stills burns in my memory that years ago , I had a…read moreroof leak around my fire place and made sure the out side of the chimney was not leaking by a building inspector .He said it was poor workmanship. This did happen in which I thought I was out of warranty when I called them and indicated I was out of warranty and would even pay for the repair . The person who picked up the phone and this was in 2019 and she sounded like a rude teenager with a rude tone of voice and said we don't do repair work . I hired the guy who inspected it and it was another disaster had to fire but that's another story . To make matters worst I found my paper work to learn I still had a few months left on the warranty . And Sean Hannity will endorse any company who will pay him for the endorsement. Now black mold is starting to fester and I am retired on a limited income and don't know what to do. Oh by the way the burnt orange shingles turned black after a year. I am not from San Francisco CA. And I am talking in reference to Big Fish roofing in Jacksonville Fla. How did Yelp get this wrong?

do not be fooled into signing a permit waiver for work. this company installed a new unit and…read moreFrankensteined my ac unit with a front facing air handler at the door causing poor air handler air flow in the space and causing negative air flow. They also promised a yr supply of vent filters and never delivered, asking what is the address to send to...hello...your techs were at my house, it the same address. I highly do not recommend. I have Brandon from 5 star heating and air fixing the horrible work by cool r us.

Gave me a price did the job said it didn't need a thing , MIKE was absolutely the best technician I…read moreever ran across in 81 years on this planet , absolutely will use them again !!

My home cools better than ever. I had them swap out a 20 year old hvac system with a Seer 19…read moreLennox. Can't wait to see the lower electric bill.

I had a very disappointing experience with J&W Heating and Air…read more I originally called J&W because I was having moisture and condensation issues in my attic and wanted them to determine what was causing the problem. Their own invoice states that the supply plenum was falling apart and causing condensation to drip onto the ceiling. They recommended replacing/rebuilding the supply plenum, and I paid them $1,047 to do that work. My concern is not that there was moisture in the attic. That was the reason I called them in the first place. My concern is that the repair was not done properly. Over time, the moisture continued to cause damage, and the return became so compromised that it was close to falling through the ceiling. At that point, I called Amelia's Best, the company that installed my new HVAC unit. Amelia's Best repaired the immediate damage because the return was in such poor condition that it needed to be addressed right away. J&W then came back out because they were supposed to correct the underlying problem that had caused the damage in the first place. After J&W completed that work, I had Amelia's Best inspect it. Amelia's Best found that the underlying issue still had not been properly corrected and sent me a video showing the condition of the work. I then showed that video to J&W so they could see exactly what Amelia's Best had found. I ultimately added foam insulation to the attic, so moisture is no longer the same issue. However, that does not change the fact that the repair J&W was paid to perform had not been properly completed. Had I not added the foam, the same problem most likely would have happened again. What is especially frustrating is that J&W's invoice states that the $1,047 plenum work carried a one-year labor warranty on company-supplied materials and service. I raised my concerns and asked J&W to refund what I paid for the plenum repair so I could have the work redone correctly, and I also asked them to reimburse me for the damage caused when the repair failed. I provided J&W with photographs, videos, invoices, and documentation supporting my concerns, including the video from Amelia's Best showing that the work was still not properly corrected. Despite that, I do not feel J&W stood behind the work or properly honored the warranty. Subsequently, I also tried to submit a review directly through J&W's website, but the website would not allow me to post it when they saw it was not a positive review. I cannot say why it would not go through, but I wanted to share my experience where consumers would be able to see it. Based on my personal experience, I would not recommend J&W Heating and Air to someone looking for a company that stands behind its workmanship and resolves problems when a repair fails.

Steve and the crew he sent to insulate my metal building with a residential component were…read moreprofessional and efficient from the beginning. We used both batting and spray foam on the exterior metal surfaces and batting on the interior. All went as scheduled and the area was cleaned up and I am happy with the results. Highly recommend. Brian Handley