I recently hired Cool R Us to replace an old PTAC unit with a new Mitsubishi mini split in our back house. I had reached out to two other local companies for quotes, but neither provided an electrician contact or assistance with removing the old unit. Cool R Us went above and beyond, assisting with everything and making the entire project much less stressful for me. While they weren't the cheapest option, quality work is rarely the least expensive. Josh, who came out on day one, was excellent--maintaining clear communication throughout the process. The team that came on installation day worked efficiently and were very courteous. I highly recommend Cool R Us to anyone in need of AC support or replacement. read more

I bought a brand new system and was specific as to the type of thermostat I wanted; the wrong onewas installed; we failed inspection due to improper grounding of the system and an electrician needed to be hired to do the work; reminded Josh that we needed the original permit reinspected and closed....no inspection has been done and the permit has expired. The electrician had to make a hole in the drywall and did a poor patch repair and I had to hire someone else to fix it. I would not recommend this company nor use them again. read more

My AC stopped working late at nite, naturally. My daughter recommended calling Called 'COOL R US', Jacksonville as she had used them and was extremely happy with their service. I called COOL R US around 8:30am. They immediately scheduled me for same day service call, afternoon. About 30 mins later their rep, Jackie, called and asked if he could come sooner. Within an hour the COOL R US rep came, fixed the problem (bad capacitor) and was gone. Price was very reasonable. The Rep even called back an hour later to ensure system was cooling. Great service! read more

Cool R Us installed a unit in a home that was under renovation and in very bad shape. The unit they removed was a refurbished and ancient one. Further, the ducts were at least 50 years old. It was dirty to understate the situation. They did their usual superb job, quickly, and efficiently. Not only that, but when they cleaned, they cleaned up debris from other construction- leaving the place better than they found it. Now the air smells pure and clean, and the thermostat is highly sensitive to starting and stopping at the exact temp it is set at. The price was thousands less than other companies. This company is characterized by honesty and integrity. I had recommended them to my friend because I have used Cool R Us since at least 2014 if not before. In the current climate where trust is a rare commodity, you can count on them. read more

These guys did a great job, reasonable price, and always texted when they were on the way or when they had me scheduled. Super easy to communicate with. We had a drain line to a sump pump that overflowed before they came and they came back after installation to help me with the drain line, technically not part of their original scope, at no additional cost. The guy even took off his shoes and socks to get in where the sump pump had overflowed in my basement (yes in Jax) again, not part of his work at all but just helped me out. My dad said he's been using them for almost 20 years. I used Snyder AC for years and years even into our new home but they wanted over $16k for the same unit and service. That's when I called Cool R Us and was so glad I did. read more

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I would NOT recommend Cool R US at all. I called because I was having air flow issues and they sent out a guy who did not check all of the issues. He made a quick fix with the ducts that ended up getting worse because it wasn't done properly and it wasn't the underlying issue. I called Cool R US back to see if they could come back out and do a more thorough check to see why the issues were still happening. The second tech, Aldi, was great! He found the bigger issue with the damper motor and that made more sense. They sent me a quote and when I called to make sure that I wasn't paying twice for the same duct work since it wasn't done property the first visit; the owner, Mr, Gjorka, said that "his guys do not mess up" and he refused to acknowledge a mistake was made on the first visit. It was a small issue compared to the bigger issue, but I was more than willing to pay for the more expensive damper motor repair; I just didn't want to pay twice for the same duct repair. This is not a good business mentality and poor customer service. I never believe that the customer is always right; however, Mr. Gjoka was rude, talked over me and dismissed me. Maybe it's because I'm a female, but regardless, I would not recommend a company that does not stand by their work or believe their people make mistakes. The pictures show they did not seal and insulate the duct properly so air was leaking, especially at the bottom. read more

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I have worked with this company for a few years now and I have always been very pleased with the service they provide. It is easy to make an appointment, they show up on time, they do a great job and they respect my home. I highly recommend this company read more

Air conditioning went out over nite called at 6:45 am and gentlemen told me to send info in text message! I responded and had a scheduled appt 5 mins later for same day. Was on time, very nice and everything up and running in less than 30 mins!!! Who would have thought I could get this accomplished same day in the mist of the dang summer heat! Lastly advised I do need some maintenance on the air exchanger but no pressure or sales pitch. Advised price - Thank you Cool R Us you are the bestest. read more

We've been working with Cool R Us for close to 4 years now from house inspection to renovation to regular maintenance. They are absolutely the best. Very knowledgeable, quick to problem solve, go above and beyond, very responsive, and very fair in their dealings. Can't recommend them highly enough. read more

Cool R Us gave us a great quote and replaced our HVAC /duct system and did an impressive install. Very customer friendly, knowledgeable, efficient read more

Knowledgeable, thorough and kind. Trustworthy company. I would recommend. My technician checked my unit out diligently to find the problem. . read more

Outstanding!! Lek (owner), Aldi and Clevis came to look at some issues we've been having with zones, humidity, temp fluctuations, hot rooms, etc. They reviewed the house like pros and provided a detailed analysis on how to fix it. No more cosmetic fixes, but systemic corrections involving. So glad I met them. Getting ready to implement their recommendation... Update: Implemented their recommendation for a variable speed Trane unit and it solved the temperature and humidity issue we had on second floor. Added a zone to handle some hot East facing bedrooms and replaced and rehung some flexible conduit. Great service and saved me tome and money chasing ghosts that other companies had recommended but never worked. They really nailed it! Aldi, Lek, Clevis, Thomas and the others were awesome. Thank you for making our house AC perfect! read more

When the owner shows up on the first hot day you know you have chose the right company. Lek and his team are outstanding. My Hvac was replaced in 5 hours start to finish. Indoor and outdoor unit with new slab. Vase Gjoka did an outstanding job. I was able to still work while my Hvac was installed. They have quality Trane units. Nothing is left to chance. They take of everything. They offer 18 month financial plans. I have used them for years mostly weekends and holidays. They are always on time and professional. They always show up. I am very grateful for Cool R US. read more

We contacted this company, initially, to help us evaluate and correct a heating/ air conditioning flow problem in our home. Josh Conway [estimator] conducted an evaluation of our current system from top to bottom, and then provided recommendations to achieve our goal. Once we were satisfied with a recommendation to remove/ replace our current ducting system, and after review of the company's performance [they provided copies of both medical and liability insurance, which we verified separately], we settled on a date for work to be started. On the work day, Vase and his work crew arrived early, and completed the entire job in one day [about 9 AM - 5 PM, from first truck arrival through final cleanup and departure]. The work crew members were courteous, friendly, professional, and safe. All in all, it was a pleasure doing business with Cool R Us. read more

Duct replacement and improvement in residential home. Excellent job. They spotted the issue quickly (an earlier home owner had re configured some ducts and used lower quality materials and a poor design, obstructing air flow). The proposal was a reasonable price. The job was done quickly with no mess left to clean up. They did NOT try to upsell me into upgrades/replacements that I don't need. Communication was excellent every step of the way. The results seem as expected, though I'll update my comments in August. I absolutely recommend (I worked with Josh) and will rehire them if ever needed. read more

We had an AC failure on a Sunday, and Cool R US came out within a couple of hours and didn't charge a weekend rate to fix the issue. I was surprised to find that the owner of the company, Lek, was the guy who had showed up. He was professional, friendly, efficient and trustworthy. I asked about the age of the unit and the need to replace it, but he said that it wasn't a failing unit yet, just did the repair at a reasonable cost. He recommended waiting a bit on replacing the unit until something more costly to repair failed. Sure enough, a year later, the unit had a significant failure and Lek and his crew then gave a very competitive estimate (the second lowest of 4 bids) on replacing both units. They scheduled the swap in one day so that we weren't out of AC for more than a partial day. They were very clean and tidy in their work and the way they left everything. Since then, we have scheduled them for periodic maintenance and again, always on time, professional, friendly, and give great advice on maintaining the system. AND their prices are very fair ... I don't want cheap (usually bad quality), but do appreciate fair rates and billing. Thanks Lek & Team! read more

From Ed and Lea Dabalos It was mid to late afternoon when we had a little problem with our a/c... the air mover/handler (inside the house) was running, yet the house was not being cooled down... the compressor was making noise, but its cooling fan was not running. We were not sure if there was a problem, so we called their emergency phone number quickly. The person we spoke with, very quickly instructed us to look for the obvious... also instructed us to turn off/reset power. When we were not able to fix the problem, the person we spoke to quickly informed us of technicians coming to check it out Unlike other companies that take too long to respond, I was very surprised how quickly their technicians (Antonin and Robert) showed up, maybe because it was getting late in the afternoon. They went to work quickly and promised that they wouldn't leave us without our a/c for the evening. They were courteous, friendly, and kept us informed about what they were doing. To make it short, they identified a problem and corrected it quickly. I call it "outstanding aftercare" ... most companies don't have anything to do with you after buying their products. I like their emergency phone number, I believe it was the owner who I spoke with... the way he sounded with instructions and his guarantee of technicians coming to check it out... I'm glad we picked Cool R Us to install our unit... from day one, they kept their promise of guaranteed satisfaction... I highly recommend their company and products to everyone. read more

Our previous system was 19 years old and not heating or coolong. I called cool or us based upon recommendations I received. Josh did an examination of the duct work, size and style house (2 Floor) and we discussed multiple options from basic full-On/full-off to 750 variable stage Cadillac version. I opted for a middle level 4Ton 17 seer 2-stage system. On install day Aldi called before arrival and we did a walk-through of the existing system and what was going to be done for the new. They coordinated with me as needed and answered all my questions. Heating and cooling stages were tested before departure as well as set-up of the new digital control panel. Very professional. The new 2-stage system is light years ahead of the last 10seer system! read more

This is our second experience with Cool R Us. Both went perfectly. They were able to spot the freon leak without testing, which saved us money. Their freon price per pound is the lowest I've seen in Jacksonville. While working on the repair, they found out that the fan blades weren't spinning on the condenser(?), so that saved on needing a second visit. Very good work, nice people. read more

From the initial phone call to completion of my new AC Unit installation Cool R Us was kind, professional, and courteous. These guys will not talk down to you and they will walk you through everything to ensure you are well aware of all charges and service plans. I have used them for AC repairs as well as a new unit installation and have been really impressed with every service tech they have sent to my house. While working they are very quiet and clean (laid drop cloths to protect my floors and swept everything up afterwards). This is a GREAT company that provides top service from your first phone call through your annual servicing. Pros: Very friendly, knowledgeable, and professional Reasonably priced Great service plan Delivers service with a "Mom and Pop" feel Cons: NONE read more

Trust is something that you cherish when you see your doctor, your attorney, dentist, mechanic or your A/C company... Yeah... you can laugh... I am that naive... I called these guys after the good reviews, but they pulled the same old tricks... "Oh! How old is this unit? You may need a new one...!!". Though the technician could fix the problem for a couple of hundreds, instead they prefer to push you to say yes to a new unit at a price of thousands of dollars. Nothing new here, I know. ...Is it too much to ask getting somebody honest enough to just call it as it is and provide the right technical solution, motivated only by the satisfaction of providing good service and building a strong reputation as a company and not just greed? Well, let me help you here... That is definitely not Cool-R-Us!!!! 06/08/17 Note: Sure enough... another company came today and fixed the problem as I was expecting. I wrote a very good Yelp review for them. They are something special. But these guys with Coo-R-Us... forget it!! read more

We've hired this company on several occasions now, and have always been more than satisfied with their service. On two particular occasions (each in summer), our older unit quit working due to different parts going bad. On both occasions, Lek answered the phone and though he made no promises, was able to work us into the day's schedule after determining that I stay home with a child. Their cost is fair enough that we quit having A/C problems dealt with through our Home Warranty company (who sent us a cheap, sub-par company). read more

We have used Cool R Us on several occasions both for repairs and new system install. Every experience has been exceptional. On time, courteous, and very inexpensive. Our most recent experience was replacing an entire unit. We received the best product, Trane and paid less by several hundred dollars compared to other companies. I would recommend this company to anyone looking for great service, a great product, and a company that puts you first! 5 stars! read more

Initially Cool R Us impressed me because they came out to assess the AC that had frozen up the day after being called. The AC unit is located on the roof of a condo. They said they couldn't do anything because there was still ice on the unit and said they would come back in two days. On the day they were supposed to return, they called in the morning and said they were cancelling because they didn't want to walk up 7 condo floors to where the AC unit was located. I understand the reason, but why say you're coming back when you're not and leave us stranded ? We could have called another company two days sooner! read more

If I could give this guy Lek 0 stars I would, but I guess 1 star will suffice. I called this guy for an estimate to upgrade my system. He was arrogant when I talked to him the first time and even more arrogant the 2nd time I talked to him for a service call. I do not recommend this foreigner at all. As soon as you hear the foreign accent, hang up because he will talk down to you and make you feel very uncomfortable. Sorry, folks but I call it like I see it. read more

They advertise available 24 hours daily. I called Saturday about 6pm because my Air conditioner went out, a male answered said they couldn't come out till Sunday. I replied let me see what I can do. He then became very rude and told me not to call him again. read more

Lek, and his team has helped us not only replace my home's complete unit but I have trusted him on my rentals as well. Cool R Us has always taken care of us and been more price competitive than the others out there. If it needs a capacitor or a relay they will replace and fix the bad parts not tell you to replace the entire unit. Just plane good people. Thanks guys! read more

Highly recommend Cool-R-Us. A few years ago Lek and his crew installed a Carrier system in my house and I was highly impressed. Good price and excellent service. Didn't just throw the system in, they took pride in the install and made it look very neat. You don't often get that kind of professionalism. Recently I had a slight issue and Lek came out personally and took care of the issue. Great price and great service. Hard to beat! read more

I purchased a complete Trane AC/Heat Pump System from Cool R Us and it was installed today. Everything was silky smooth from my first contact with them until their awesome installation crew departed leaving the job site cleaner that it was when they arrived. I had to stop one of the guys from sweeping my driveway before he left. I have several friends that have purchased Carrier and Trane Systems from them and were 100% satisfied, which is why I gave them the opportunity to earn my business. I called them first, and after meeting with Josh and seeing his very professional presentation, I was sure that is where I wanted to do business. However, it is also about cost, so I got 3 other estimates before making my decision. Other bids were $1500 to $3000 more for the same job, same equipment. Josh and I went back and forth trying to fine tune exactly what I needed and wanted. I changed my mind about different things several times, and every time he would send me a new proposal with my changes. I'm sure I made him crazy with all my questions, but I wanted to make sure there would be no misunderstandings come install time. He was always very friendly and helpful to me, making sure I was going to be happy with my decision. Having rental properties over the last 30 years I have purchased many new A/C units and have done business with many different companies in Alabama and Florida, but have never run into anyone the caliber of Cool R Us. If you need a new system, you owe it to yourself to give them a shot. You will not regret it. read more

Another 5 stars! Like you I was reading reviews, searching for the company who would replace my 17yr. HVAC . After reading Cool-R-Us glowing reviews it was apparent I should see what this company has to offer. From sitting with Lek ( owner) discussing product options to the installation...all was a very pleasant experience. I rarely write reviews but Cool-R-Us earned my 5 stars. Bottom line, great product, great price and great work ethic...check them out! read more

In my opinion, there is no other A/C company in the Jax area that comes close to Lek and his team. I will ONLY use Cool R Us for my HVAC needs. Honest, reliable and trustworthy pretty much defines this company. As Irma approaches, the A/C in my townhouse went out. I called Lek and within an hour my A/C was fixed and up and running. 5 stars arent enough for this company. I will continue to recommend them to EVERYONE! Thank You, Cool R US! read more

Fast, friendly, knowledgeable, efficient....my AC people for LIFE!!!!

best company in the world! not arrogant so much as "efficient". and yeah they're foreign, but the work is perfect so im not sure what the issue about "foreigners" is. read more

I called early on a Sunday morning when my A/C unit was not cooling. My called was returned within 30 minutes and Lek was at my house within an hour after that. My unit was fixed and running within 2 hours of my call. It doesn't get much better than that! I have used Cool-R-Us several times and have always found them courteous, prompt and fully capable of fixing my unit's problem. read more

My AC went out in 90+ degree weather and I was in need of a new unlit since mine was 10 years old and cost too much to repair. Another company's estimate was too high for a mediocre unit. That is when I started researching companies and came across Cool-R-Us. I left a message at night and Lek (owner) called me next morning. Lek knew exactly what I needed based on square footage and got my system installed same day. Everyone was professional and Lek followed up with me both during and and after install. David out installer was great and worked hard to get us cool again. I can't say enough about this company and recommend without reservation . Price was good for product purchased and he beat the competition. I will use this company for all my cooling and heating needs. Thank you Lek...you're the best. read more

We live out of town and own rental property. We had a brand new unit and our renter called and said that the air was not working. Because we were unable to get a hold of the original installer the renter had hired a company, because he had a coupon for $50 to go out and fix the unit. They added 3 pounds of freon, they charged just over $500. They were not able to tell us why they had to add Freon, therefore, A month later the air-conditioner went out again. I called Cools R Us company and explained the situation. They contacted the renters for us, and arranged for them to go into the house and check the unit. They went out to the house, and discovered that the copper hose that goes under the house from the main unit was leaking. They took two days to find this out because they had to add Freon, then sealed off the unit, then came back the following day. They discovered no problem with the unit itself, so they put in new copper tubing and added 3 lbs of freon. It only cost a little bit over 500$ for labor and all. I will definitely use this company again. They were honest and thorough. Our renters even really like them. Had we used them initially we would have an extra $500 in our pocket. Very glad we used them. read more

I bought a system from them just two years ago. It's not working already, and I can't get them to repair the system. They are very argumentative and don't want to honor the warranty. read more

Cool R Us was recommended to me several months ago and I have called them twice for service - I am highly impressed by the integrity, excellence, pricing and service! I used another company earlier this year to simply have my 2002 Trane system serviced. Afterward I was told I needed to replace the entire system and was given a laundry list of things that were wrong. I called Cool R Us for a second opinion and spoke to Lek who came out the next day (at no charge) and assured me I didn't need to replace everything. He did say that replacing the fan blade would most likely stop the intense vibration of the outside unit. I agreed to do that as he also stated that if it didn't resolve the problem - I would not be charged the $200 for the part. Several days later Lek and Adam came out and installed the new blade and it was the fix for the vibration. He then checked the air handler for me and installed new screws as the old ones were stripped - no extra charge. My experience with Lek exceeded my expectations! If you are looking for honesty and excellent service - look no further! read more

I found Cool-R-Us on Home Advisors. When I saw their overall rating I knew there had to be something good about this company. When I called Lek, I knew my compressor was gone and I needed my unit replaced. He gave me a very reasonable price over the phone and told me all that would be replaced including the copper from indoor to outdoor unit. No one else made that offer. Financing was made incredibly easy thru their system and I was scheduled the following day for replacement, both inside and outside. The team arrived on time and were finished in approx. 3.5 hours - clean-up and all. Lek was very pleasant and handled all my calls and questions with a smile, which was very much appreciated. His team of 2 that replaced my unit were both very pleasant and explained anything I had a question about. I wouldn't hesitate to use them again nor would I hesitate to recommend them. As a matter of fact, my neighbors unit went out the very next day. She called me to see who I used, called Lex that same day and was scheduled for installation the following day. They're an awesome group of professionals. If I could rate them more than 5, I would certainly do so. Thanks Lex and team. read more