I've done business in the past with Energy Improvements and things have been fine. I wasn't crazy about the salesman, but the installers were great. However, this time around I couldn't get past the salesman, who set up and blew off a couple appointments (that I had taken time off of work to attend) and generally was difficult to pin down. Upper management in the family-run business was unresponsive to complaints. I guess my $1400 spray foam job wasn't big enough for them to bother with. After more than a month of frustration and missed appointments I called Foam Pros in Laconia, who came down and completed the job, estimate to installation, in less than a week ... and saved me a few hundred dollars in the process. Too bad, I remember when companies used to be customer focused ... I guess I just wasn't a big enough customer for Energy Improvements to focus on. read more