I renamed this companies file in my computer to " Endless Billing ". Theyre like the cable company where they say internet for $55.00 a month- then you get billed a couple hundred bucks. Endless Billing says they charge $135.00 a month for pool maintenance then you get a bill every month for... $310.00. $265.00. $215.00. I never knew what I was paying for. When I inquired- I got evasive answers and attitudes.
Then I find- they bill 30 days in advance, and they expect it paid- in advance. Being in business for 40+ years-this invariably means they are cash poor. They're mismanaging their revenues. I kept expecting them to disappear.
Notwithstanding they were replacing the entire filter system one part at a time- and after being accused of stealing pool parts left in our yard- I was told we needed a new start capacitor and motor. We actually didnt need the capacitor but were charged $90.00 for it anyways. They then said it would be 10 days to put the motor in. This is after at least 15 days of the pool already being down. The pool looked like a back-woods pond in Ohio. Dragonflies and all.
The final straw was me sitting at our breakfast bar- watching the pool guy come in- throw a handful of something into the water, looking at the pond- pool I mean, shaking his head and leaving. He wasnt there a full 4 minutes. They were also fired the same day.
I was assured I would be sent a check to credit our payments for parts not needed and services billed in advance but not completed.
No check.
So- dont expect a credit if you cancel them mid-month- in advance.
The new pool guy installed a new motor the next day- scrubbed the sides of the pool- cleaned and back flushed- the pool was beautiful 2 days later. If you want the new guys number- email me. Ill happily recommend him.
Endless billing is in Surprise AZ, not San Francisco. I dont know why it says that. read more