As a healthcare professional, I've been working with West Oaks for a couple of years now! Their…read morestaff are amazing, and the energy in the community is very positive and upbeat! It is also very clean. They truly care about their residents, and I'm grateful for all they do!! Their residents are wonderful and seem very happy!

Great staff. Christine went above and beyond her duties to assist with obtaining photo of ID needed…read morefor application to Medicaid. She is patient with my sister who is struggling with speech and mobility. My sister's cell went offline due to her unpaid bills. Courtney helped me with conference call to ATT and we got her service restored. Communication from out of state was difficult before that. The speech therapist at West Oaks was very patient, on the phone almost an hour as we did conference call to sisters bank to get sister to authenticate me. The Nurses have been patient with my calls asking them to walk to sisters room because she is unable to answer her cell phone in her condition. Adam the manager is friendly and runs a good ship.

Extremely poor care for the residents and the management doesn't care to respond to family/patient…read moreconcerns! Necessary patient treatment goes untreated for months before being addressed, if at all! My family member went into the establishment ambulatory and within weeks was bed bound due to "lack of therapists". SHAME! They say they switched companies recently... still no improvements! Very sad to see my loved one diminishing so rapidly due to this establishments neglect! ...and after paying nearly $6k PER month to reside there!!! SHAME!!!!!

Horrible when they recently diagnosed someone there with COVID the unorganized chaos began. They…read moretook all of my family's property and did not return it (lotion, sanitizer, cough drops, soap, etc...). They have now said they are confused as to what belongs to whom there. So literally they stole all his items. Then they make my father wait over an hour and half to go to the bathroom and I hear the nurses complain saying the toilet is backed up and it is his fault. They will NOT care for you loved one here. They only serve two slices of bread with maybe a slice of tomato and small pint of juice and call it a meal. The food is beneath human consumption and poorest preparation. The nurses always walk in a snail's pace and talk with each other more thank caring for the patients. This place is no place for recovery they just want to ignore or get rid of those who must reside there temporarily.

@ATTN:ED PRETTYMAN On December 29th 2023,my grandson was admitted to this facility we were excited…read moreas he had survived a gunshot to the head and was sent home to expire. During that time my grandson was thriving in physical therapy. I recall his therapists Jessica and the other Kristen again he was thriving. During the first few week of Jan 2024, Kobe had been neglected By not being fed, Showered or being changed. The first incident of him not being fed, I asked the nurse and his technician, their response was they thought the night shift fed him. I made a report with the front desk who at the time was Miss Betty. She went on to tell me that this type of behavior was not tolerated. She asked me to fill out an incident report which I did, It was never addressed. Upon my grandson telling me he was being mistreated, I decided to stay Monday through Thursday his case manager Stephanie Carpenter knew of all the things my grandson was going through because I let it be known not only to Mrs. Carpenter but to the nurse manager Chris. Chris assured me that everything would be OK Well it was not Again I stayed Monday through Thursday because no technician was going into the room to check on my grandson nor to change him. I literally would sit back and wait to see how long it would take for someone to come rarely did anyone. I did I talked to the nurse manager Chris and I asked ,"are your technicians under the impression that because I'm in the room they don't have to come in and tend to him?" She responded, "Did you talk to them and ask them why? First of all it is not my job to tell your technicians what they're supposed to do My grandson had lost weight so mid January of 2024 they administered a picc line to feed him on his left arm. not knowing at the time they did not use sterile procedure .Fast forward he went from thriving to not being able to move, talk, open his mouth and unable to do any type of therapy w/Jessica Kristen and his speech therapist. made reference to they have no idea what happened to him as he was thriving His doctor did nothing to figure out what was going on other then to titrate his medications she either went up on milligrams or went down on milligrams but never did any blood work to figure out what was going on Weeks would go on and declined one particular night a tech came in James and he cussed out my grandson not caring that I was in the room we had words and I told Priscilla who was the night charge nurse he was not to come back to his room When I told Miss Carpenter she asked me to fill out an incident report and verbatim say what happened between James and i did on February 16th due to his decline and lack of care his nurse and his technician at that night Roxanne I Requested my grandson be discharged I had walked in on the nurse force feeding my grandson when I asked what she was doing she said I have to give him his meds and he wanted chocolate pudding I said to her how in the hell does he want chocolate pudding when he can't even eat she said he requested chocolate pudding my grandson only likes vanilla I asked them both to leave the room When James cussed us out and I did the incident report nothing was done Nurse manager Chris told me she could not get rid of him because she had to investigate that was never done upon discharging my grandson February 16th 2024 he would end up at the hospital in San Antonio at university after running test it's documented that he Had contracted gram positive and was sepsis The doctor went on to not only verbalize but to put in the report He got the infection via the PICC line administered at Texas Neural Rehabilitation Center I later called Mrs. Carpenter about his results of gram positive and corona virus She said no one at the facility was infected. lack of sterile procedure of his picc line led to sepsis due to the negligence of the nurses who managed his PICC line My grandson was on life support again and would be in the hospital for a month. After learning about the sepsis due to the PICC line I wrote a letter to the Health and Human Services Department to no avail They cited Texas Neural was doing everything they were supposed to do which is funny because they go during the day when they're fully staffed and not at night to see how technicians sit in rooms, empty rooms and watch TV call buttons are going off but they're watching TV or they're on their phones they're on social media I wrote a review back in August 25th of 2024 I'm praying that this review gets to the CEO Ed prettyman, Well I've seen many wonderful reviews It's unfortunate that we had a terrible experience what initially turned out to be great because of Jessica, Kirsten and his speech therapists Too many people knew what was going on including Stephanie Carpenter who Knew my grandson had been there two weeks and witnessed the neglect, but too afraid to advocate for her patients. SHAME ON YOU, JAMES, ROXANNE, CHRIS, ANDREW, ANNA, AND ANY OF THE NURSES WHO WERE PART OF THIS

If this is the location in South Austin they mistreated my paralyzed and non verbal husband and…read morewhen I complained they put him out lied to the insurance company and then blackballed him. Cassie's the case worker the worst of the worst, she shouldn't be in her line of work, nor should ceo none of them they are terrible and they lie

I self admitted on June 11, 2013! I had great help there and made many friends! On June 12, 2020 I…read morehave my 7 year sobriety anniversary! I'm so thankful, grateful and blessed! I was there for 2 weeks, after discharge I went to 90 AA meetings in 90 days and then continued going several times per week! I still go to a meeting when I feel the need! Thank God for Texas Star and sobriety! Pam Flynn

Called to get information on their program. About the third time I tried to ask for details on what…read morethey offered, the operator reiterated their insurance policy. So... if they can't even listen on the phone and are more interested in your insurance than going over how they can help... Nope.

I selected that place because of the star rating and distance from my home. I made a big mistake by…read moregoing by those choices. At first it seemed like it was going to be a good place and some of the staff is good especially the night staff, I can't say the same for the day staff. The speech therapist was the only outstanding person and showed she like her job. It was a terrible experience at that nursing facility. My spouse went there for rehabilitation and his condition was worse when he was released from that place. I would not recommend it to anyone. The time my spouse was there they didn't have a Director or experienced Social Worker. The Social Worker was being trained by the medical records person.

I was a resident there a while back. The facility was nice and clean.I would like to say the…read moretherapy staff and George the Director of therapy are very knowledgeable and attentive. They helped me get back on my feet to where I was able to discharge home. George and Shelby did home health therapy with after discharging and were great mentors. The therapy was the best part of Onion Creek.

This place is awful! Do NOT leave your loved ones here! It is a prison, which we cannot pull my…read moregrandma out of because the doctors won't sign off on it because they're making money on keeping her here. Insurance won't pay for her equipment without a doctor release. It's COVID, so I understand why we can't visit, but apparently, we can't call either. When we do, we RARELY get someone to answer. When they do answer the phone, they can't answer our questions and have to offer a call back, which never happens. We've provided my grandmother's medication list multiple times, and they STILL didn't put her on her right meds, which sent her downhill fast. She's supposed to be doing rehab for a severe stroke, but they don't exercise with her. I had to stand at her window to get her nurses attention to tell me what her therapy schedule was, and they don't have one! We can't drop off any food or drinks or entertainment. The personal items she came from the hospital with, including a tablet, rosary, prayer candles, comfortable clothes and a plant have all been locked in a closet and kept from her.

Absolutely fantastic recovery program with a strong community. As a recent former client my primary…read morereason for choosing Recovery Unplugged was due to all of the terrific input I had received from others within the recovery community. The staff from the techs, to case managers to the therapist were all amazing. What is most impressive about "RU" is the alumni community and their coordinators - it is one of the few recovery centers I have ever heard about that maintains a vigilant connection with clients even after leaving. The program integrates both music and art irregardless of ones skill level or talent. I would highly recommend Recovery Unplugged to anyone seeking a solution to their struggles.

Treatment was good at there 969 location but as soon as I made it to PHP. Tony the lady supposedly…read morein charge has no business being in charge of anything. She's very rude and try playing the race card as well for a guy that was causing troubles for everyone! That ended up getting kicked out anyways for disrespecting the staff.

I'm giving them two stars because the therapists were helpful. My issues are to do with the PHP…read morehouse. My son was there for two-three weeks. Initially, it went well. He had no problem with the other residents, but the house techs/managers, whatever they're called, were another story. First of all, my son has serious mental illness and alcoholism. He really wanted to get sober and because RU has a focus on music, we felt it would be a good fit for him. He is a talented guitar player and has been trying to find his place in the world of music. He was happy to have a place to go and participate in a PHP. Then, the first incident. They lost a psych med that had just been filled for him. So he went without his medication for most of the day. When he got upset about it, they told him he needed to learn to "live life on life's terms". Really? That's what you say to someone who is struggling to stay sober and needs those meds to function on a basic level? They did finally manage to get half a prescription filled that they paid for, then told him that his mother would have to pay for the other half. Uh...no. You lost them, you buy them. This was the first call I made. I spoke with a house manager, who yes ma'amed me to death. He assured me they would be giving him his meds. He finally got them that evening. I did get to speak with a nurse who assured me that I would not be required to pay for any of the lost medication. Each day brought something new. He went to get his meds and the person passing them told him that his long hair made him "look gay". Not huge - but inappropriate. He and several other housemates were ill and taken to urgent care. He was diagnosed with flu and the doctor sent a prescription for Tamiflu. They did not pick up the prescription. So, he stayed sick. The doctor told him not to go to programming if he had a fever. He woke up the day after with a fever and told the house manager that he wasn't going to programming. He was then kicked out of the program. No place to go. No money. Sick with the flu. He called me, completely distraught. I was at work and I had to take time out of my day to call the clinical manager (Douglas). I was enraged. He listened to my ranting, and informed me that my son was "toxic to the household", and was threatening the staff, or cursing them out. I told him exactly what had been going on, and that my son did not want to go. To his credit, he did go speak with my son and apologized when he found out what had been happening. However, at that point, the damage had been done. I have never, ever heard my son so down and depressed. He felt that he had no one there to talk to. He ended up leaving the next day and stayed at an airbnb for a few days. He was to the point of talking about suicide. I am happy that he instead connected with sober friends and is moving into a sober living house. I do not recommend Recovery Unplugged. We had such hope and this was a huge letdown. Counselor Tracy was wonderful, and he did like his case manager as well, but he PHP house needs a major staff overhaul. People who are trying to recover need a supportive environment with people who have clinical expertise. I know he was not the only one who had this type of experience.

Please read this review before making the same mistake a made. I have been stuggling with this…read moreproblem since 2016 and Recovery Unplugged in Florida and Annandale Virginia have helped me process so many challenges and traumatic events. I made the mistake to not read any reviews and trusted the recomendations thinking I was going to get the help and care that Recovery Unplugged has always provided me with. Turns out my therapist was not a Pshycologist and they were dragging me along. They DO NOT facilitate in house H & I meetings and only take clients to 2/3 meetings a week. The house is packed with 18 guys and filled with flies, there are times where there is no food or drinks and you have to wait 24 hours or eat whatever is left on the pantry. You are only there to be passed around and be separated from your old lifestyle. The groups are repetitive clients fall asleep because they can't engage or motivate them. They advertise YOGA and GYM and this means a garage with one yoga mat and a 3 pieces of worn out equipment. They only have one technician for 18 clients. This person disclosed that she loves working there but they are always undertaff and to quote them "betwen us they can't retain anyone because the pay is way low" On my last morning a pipe broke and we had brown (feces/urine) water draining on top of the kitchen cabinets and stove. I had to leave because I was getting ill. The moment I sign the farewell papers the receptionist came running she said I was trespassing, called the cops and threaten me. They discharge me without meds and had me wait outside. Then she came back and said that they were making an exception and getting my meds. Once she gave them to me she yelled "Now leave my property, you are trespasing", the level of humiliation motivated me to write this and hoping that nobody goes through this experience. This was not the Recovery Unppluged a lot of us have the pleasure of knowing! Anyone that goes to the Florida Location and knows the prestigious name Richie Suppa will understand that this is not the standard of care you receive when trusting the Clinicians at Recovery Unplugged. In Florida both PHP and Residential staff actually care about you. They will motivate you and help you find a sponsor. They will take you to meetings and provide groups that challenge your spirit. Therapist and staff in FLL like Ana, Danny, or Brittanie in Virgnia have changed my life for the better. What happened in Austin was a misrepresentation of a place I Appreciate. Iddle time did nothing good for me other than wan't to truly do the work and never be scammed again.

It's called infinite recovery because they want to keep people financially obligated and enslaved…read moreforever. The brainwashing starts as soon as you get to detox. It's sad because this is when folks are most vulnerable. If you don't have strong will, you can be taken for a long ride and ruin your life. They don't let you leave until they try everything possible to keep you in all their programs where you lose all autonomy. It's so sad!!!

The one star is for the food (which was a solid mediocre)…read more Facilities: stale, uninviting, cold, and very much like a mental hospital. Staff: rude, condescending. It's hard to take them seriously when the entire clinical and recovery specialist staff look like they have a serious, life-threatening addiction to McDonalds. They are very petty, and seem to have the attitude of looking down on their clients. Program: 12 step and 12 step only. They are not at all open to other programs as options and are extremely closed off to any other paths to recovery. They also actively work to make the recovery community there as toxic as possible. If you or your loved one care about their mental health and recovery, steer clear from here.

This place feels like home. If you grew up in a house with a lot of siblings.. the energy between…read morethe staff and patients are very loving and supportive. Dont let the size fool you this place is a gem! The therapy department is amazinngggg!

My mom was a resident there from Aug 2017 to Feb 2018 when she passed away. I was very happy the…read morecare that she received there. The staff was very supportive.