Customer service and communication A+! Highly recommended and will do business again…read more Got a front and back camera installed along with a Google nest doorbell and Google nest thermostat.

Like every home owner my husband and I settled for a Ring camera. It's been exactly 1 year and 1/2…read moreand guess what?! Our Ring camera decided to have a mind of its own. Frustrated with Ring saying that it's our WiFi (when it's not) we decided to hop on the ADT team. First thing I noticed was the camera quality: no glitching, no delays, and the clarity is out of this world! Our installer Daniel did an awesome job: CLEAN, efficient, and btw exposed wires drive him crazy!! :) The service my husband and I requested was all met and more! Thank you Eric and Daniel! If you have a home or just moved into a new home... please consider ADT! Eric is very helpful and HONEST! Thanks guys!

I'm currently working on a project where I needed to configure some satellites for my cameras…read more I reached out to over 10 companies on yelp, all of them responded with (unable to service) because this job is a little more technical than the average. As soon as Greg (owner) answered the phone, he was very friendly, knowledgeable and patient. He talked to me like he actually cared about my challenge. After my brief conversation with Greg I decided to schedule an appointment for his technicians to come out. Today, the technicians arrived 15 minutes early which is great because it shows the company has accountability. Right away I noticed they were very respectful the way they talked to me and how they carried themselves in the home. These gentlemen are true diplomats for their company. They seamlessly navigated through the obstacles of configuring the satellites and cameras. Special credit goes to Charlie, he was the man in charge and humbly explained what I needed to do to accomplish my goals for this project. It's not everyday that I find a good company, so when I do I like to give acknowledgement of their actions. If you're looking for a company to handle your security needs, talk to Greg and make it happen because its worth it!

Absolutely unacceptable conduct from Triton Global Security. I was at a convenience store with my…read moreautistic child when one of your security officers aggressively yelled at us and forced us to leave. There was no attempt to understand the situation--just immediate hostility directed at a child. This was not just poor conduct--it felt like clear discrimination against a disability. My child was treated with a complete lack of respect and basic human decency. If your officers are not properly trained to interact respectfully with individuals with special needs, they should not be placed in public-facing roles. This situation reflects very poorly on your company's standards and training. I expect this to be taken seriously, addressed internally, and for proper training to be implemented so no other family has to go through this.

Our business recently moved into another location, and we decided to use Homestar Security (again)…read morebecause our first time working with them 3 years ago was wonderful. Brian responds quickly, and is very friendly. There was a little miscommunication as to what day and time the appointment was set for, but we were able to work something out. Thanks again, Homestar Security!

We purchased a security camera system from Homestar in October of 2024. Upon completion the cost…read moreof the system was almost $1000.00 more than the quoted price. After some negotiation we came to an agreeable resolution. Recently the system had some problems and I called them for help. They Failed to return my calls promptly. A text message was sent from Santiago (the technician ) setting up a phone appointment to discuss the problem. He never called. I contacted the camera manufacturer and they recommended another company. Secure-Tel came out and fixed my problems. They we're on time and reasonably priced

Every encounter we've had with Bay technicians and service reps has been a positive one. In each…read morecase the problem has been solved and adequately explained. Richard was out today to solve a simple issue, probably not even a problem in the real sense, we had after he re installed our system after window replacements in December. The telephone experience is good too - never on hold for more than 10 minutes. I'm glad we went with Bay after our last provider went out of business without warning.

On 12/4/2025 at around 4:50pm I was driving on Slover Ave in Fontana in heavy traffic and one of…read morethe male drivers in a Bay Alarms cargo van rolled down his window and shouted at me "you f*****g Idiot!!!!"and honked at me several times because I put my turn signal on and got in front of him. My young daughter was in the car and heard him yell this to me. These are the type of people working for this company. He should be reprimanded for this. I know I wouldn't want someone with that character to be an employee for my company or installing any alarm system at my business or home. I didn't get a chance to take a picture because I was driving but I should have.

I'll save you some time: stop looking and just book with Security Eco. We contacted a few companies…read moreand had very different experiences: one tried to push solar cameras, another talked about opening up a bunch of walls and patch repairs, and another gave us a crazy high quote. Security Eco was quick to respond and had the best prices. The team came out and installed the four wired cameras and NVR. The installers were efficient, wired all the cameras without making large holes in our walls, and made sure we were happy before they left. I'd definitely use them again if we need another install. Thank you!

Found Security Eco on Yelp. Very helpful. Very professional. Got the job done right. Great follow…read moreup. Excellent customer service.

Taniqua from Security Pro Group went above and beyond when it came to transferring our service from…read moreone location to another. I have to say, there were some stressful conversations with ADT during our move... but Taniqua from Security Pro was helping me stay calm and continued to help me even when she was not at work. She was texting me from her cell phone on her day off even. She was great! Our installer was also wonderful... I wish I remembered his name. He was kind and worked hard for us too. Great company, great employees!

Price not as good, jumped to soon. Found better rates, so I cancelled the offer given.read more

Great local locksmith, super responsive, and great customer service. Used them twice in the last…read moreyear and both times the technician, Grat, was friendly, helpful and went the extra mile.

Grat was quick, efficient, and had positive attitude!…read more Needed assistance and was able to meet and get it done the next day. My new go to locksmith!

I had no issues with the alarm service itself. But I do have major issues with shady business…read morepractices. I do realize that ADT corporate is different from installers like DPS and my complaint is more with corporate, but I feel it is my duty to inform potential DPS customers what it is like to work with ADT. DPS did my initial install and while they have been professional and courteous, they are attached to a deceitful company. Last fall, I decided to sell my house. I wanted to upgrade my control panel to an all-digital panel as part of sprucing up the house for sale. A tech came out to check out my equipment. He quoted me a price for the new panel and came out the next day to install it. I have now moved and called ADT to cancel my service. I was informed that when I upgraded my control panel, I signed a 2 year contract. Well, I was not informed of this by the tech. Did I read the purchase document for the panel? No. I'm admitting fault on that - but I was told it was just for the panel. Again, I told ADT (both in my initial reach out and in person with the tech) that I was doing this to upgrade for a MOVE. I made it clear I was LEAVING. Why on earth would I agree to a 2-year contract extension? After more than an hour on the phone with ADT trying to get it canceled (I was transferred 5 times) I was told I got the penalty reduced to "$22/month for 12 months." Before I signed (as I was in a hurry as I was at work and had already spent more than hour trying to get a simple contract canceled), I asked the account manager if there were any other hidden fees associated with the contract. He said no. Imagine my surprise the next day when a self-install unit arrived at my door with a pricetag posted to my account for ~$400. Once again, the account manager knew I was living with family and did not want or need an alarm. I do believe I was intentionally set up twice - and fell for it. That is on me. It's on ADT that I was set up. Nefarious business practices. I reported this to the BBB and a day or so later, I got an offer from ADT to reduce my penalty by $500. (The penalty was originaly showing as $1,300.) So now it's down to $700 but I am not giving up on principle. I was a customer for more than 8 years. I paid every bill on time every month. When I buy my new home, you can bet for certain it will NOT be with ADT.

Updated review: while our alarm system is working well, we've had trouble over the years getting…read moretimely responses to service issues. Usually multiple calls have to be made before getting a response. We did upgrade our system with them a couple years ago, and they were quick to renew our contract then. But when there have been glitches or problems, we find ourselves working through the national center rather than our local providers. We will probably consider a different contractor when we next update our system.