Poor scheduling and communication. I hired them to move a baby grand for $350, and scheduled a timeframe; after waiting for hours, I called numerous times asking for an eta, and the office said they couldn't get ahold of the movers. I was promised a callback from the office, but they never called. 5 minutes before the end of the timeframe I received a call from the movers, but I told them I had to leave and would have to reschedule. I called the office to reschedule and was told it would cost an additional $500 to guarantee a timeframe. I expected more from a Steinway-recommended company. I hired another company. UPDATE: The movers called me FIVE MINUTES Before the pickup time and said they were about 15 minutes away. This is why I canceled- they couldn't arrive in time. read more

We had an excellent experience with them moving our grand piano downstairs. They were very careful and professional in the way they handled it. read more

I had Encore Piano Movers move a piano I bought from Orange County all the way up to Washington state. The entire team was incredible - clear from the start in giving a quote, to scheduling pickup and delivery dates, and the movers themselves on the day being professional who took great care with how they moved the grand piano into the home. They came highly recommended by the person who sold me the piano, who had great experience with them in the past. Thank you so much!!! read more

Took me a while to come and put a review. 5 star and up. Well deserved. Recently moved from Los Angeles CA to Dallas TX and this company moved my piano. Amazing job. The piano arrived immaculate. They were beyond professional and know their job. Super happy and I whole heartedly recommend this fine piano movers to anyone who's serious about their piano. They are fantastic read more

BEWARE. Our experience with Encore Piano was not just frustrating, it was completely unacceptable. We hired Encore Piano to move a piano from a friend's residence to our home on May 28th. When we first reached out for a quote, the company only asked for the piano size - there was no intake process, no checklist, no confirmation, nothing. We had no idea there was additional information we were expected to provide, nor did anyone explain that to us. We trusted that a professional moving company would know how to guide the process and collect the necessary information. That trust was completely misplaced. When the movers arrived, they immediately told us they had been misinformed about the size of the piano; it was actually twice as large as what they were told by their management. This was shocking, as you would think as a professional piano moving company they would come prepared to properly handle such a fragile piece. You could tell the movers were upset with their manager as a result - they only had two guys to complete the job when the piano size really required three to safely move the piano to its final destination. The movers also exclaimed they were unaware of stairs at both the pickup and drop-off locations, which they claimed changed the scope of the move and ultimately the cost. Again, no one from the company had ever asked us about stairs. We had assumed that all costs to properly complete the move were included in our quote. To make matters worse, the movers told us that the total cost for the move was $350, even though we had already confirmed directly with the manager that our quote was $300. This was the first sign of how disorganized the company was. We felt like we were being taken advantage of from the moment they arrived. When we called the owner on the spot to resolve the issue, She acknowledged the miscommunication and told us they would need to come back another day with additional personnel to complete the move for an additional $500.  Although this was frustrating they couldn't resolve the issue that day, we were understanding and ultimately made the decision to move forward at that price and rescheduled the move. But the day before the confirmed rescheduled move, the owner called us back in an incredibly rude, combative tone, flat-out claiming she never provided that quote. When we reminded her of the conversation, she put us on hold, then came back saying she did provide that quote, but that it only applied if the move had been completed the same day. This detail was never mentioned in our original discussion and her sudden change of story and contradiction, within a matter of seconds, made it painfully obvious that she was making things up to cover for their mistakes and disorganization. What was most infuriating is that the owner offered zero solutions. Even though this entire issue was caused by their own lack of process and internal mistakes, she made no effort to resolve her mistakes. Instead, she was aggressive, dismissive, repeatedly interrupted us, yelled over us, and ultimately hung up on us. We remained calm and respectful throughout the phone call, despite how blatantly unprofessional and unacceptable her behavior was in those moments. Honestly, it was laughable. This was their mistake from the very beginning, and looking back her defensiveness and twisting the truth was a tell-tale sign of why her business is managed so poorly. That being said, we are incredibly RELIEVED we are not trusting our family heirloom piano in Encore Piano's hands. We would happily pay more to work with a company that is thorough, professional, and actually capable of handling a move of this kind. The last thing anyone should risk is compromising their piano with a company that is as disorganized and careless as Encore Piano. We absolutely DO NOT RECOMMEND this company under any circumstances. read more

Very quick quote response, on time, courteous and friendly delivery, top notch professionals. Price was very fair. Highly recommend!

Adrian, Chico, Dan, and Robert just left our house. Those guys are absolute rock stars. We have the worst possible scenario when it comes to delivering and setting up a piano. It had to go upstairs and around three corners. We had also just had our walls painted and wood railing stained. This was not a keyboard or stand up piano they deliver either, but of course a full-size grand. The two lead guys had an amazing attitude, they came up with a strategy and the piano was upstairs and set up and ready to be played in less than 15 minutes. Not a single mark on the wall. Everyone was vaccinated and wore a mask which was greatly appreciated. Possibly worth sharing, this is the company that field piano uses and they sell six-figure Steinways. We couldn't be happier with how everything went. read more

Encore Piano Moving - Ours was a very tricky install / delivery but the guys were great. Zero marks on the walls and rails. - Movers Near Me - La Mirada, California

Encore Piano Moving helped me move my piano with 0 hassle and 0 problems!! My piano was so protected by their company that I ended up Not needing to tune it afterwards because it was perfectly intact!!! The price is a really high at $200 for less than a mile move.. but I guess I got the best for the job. So I'm not complaining. read more

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This piano is a family heirloom and I recently inherited it from my sister in Atascadero. I was very anxious about the move to my home in the L.A. area. I also have a long flight of very steep steps to my front door. When Dan called to confirm delivery, I nervously asked about my stairway and he chuckled, saying they were excited! He immediately put me at ease! Dan, Rob and Chico were consummate professionals and had the job done within an hour...maybe less. I highly recommend this company. They are professional and Dan has been with them for over 20 years! Bravo, Encore!!! read more

Encore Piano Moving - Movers Near Me - La Mirada, California

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The guys from Encore, Daniel and Francisco, were the best. Not only highly professional but also extremely personable. The job they did could not have been any better and I could not be any happier. Encore Piano Moving gets my highest recommendation! read more

TERRIBLE. Truly one of the worst customer service experiences I've ever encountered. Key information like stairs and access points was never requested during the quoting process, which created serious problems on moving day. The pricing suddenly changed without warning, and when we tried to clarify, the way it was handled was beyond unprofessional. The owner in particular was extremely difficult to deal with--completely argumentative, cutting us off constantly, raising her voice, and ultimately hanging up mid-conversation. We stayed calm and respectful throughout, but her behavior was absolutely unacceptable, especially for a business owner. The whole situation became so ridiculous it was hard to believe, especially since the issue was entirely on their end. I would never recommend this company--save yourself the headache and go somewhere else. read more

Five stars without a doubt. I would give more if available. We used Encore a number of years ago when we had carpet replaced in our home, so our piano had to be moved but never left our home. I used Encore yesterday and they were supurb. They moved two pianos for me. The care for my instruments was amazing. The movers were Ceasar and Chico. Encore should be proud to have them as their employees. I also want to say how wonderful the Customer Service is at Encore. This entire process started probably 3 months ago when I made the first call to get information from Encore on moving and also storage availability. Victoria and Amy walked me through every step and were so helpful from the first phone call I made to them. Again, Encore is very lucky to have these great employees. read more

Really cannot recommend these guys enough. I'd use them again without hesitation. Reasonable rates, efficient, competent. What more can you ask for? read more

I've hired Encore Piano Moving twice now to move an antique piano I inherited from my grandmother. It's not cheap to move a 500lb piano but they've always been the most affordable option when I've compared prices. Their staff is also very friendly and personable. I had the same crew the second time and they remembered me! read more

Encore Piano Moving - My piano safely delivered to it's new home. - Movers Near Me - La Mirada, California

Easiest piano removal and delivery! Quick and friendly too! They were able to accommodate my schedule requests.

Encore moved my old upright piano to my new house about 10 miles away. They were able to do it on a Saturday when I was home which was fantastic, and the piano was in good condition from start to finish. Very reasonable cost too. read more

This was a very easy transaction, and everything went exactly as they said it would. They were responsive, informative, courteous, on time, and well priced. I would definitely use them again. read more

This is an exceptional moving company. They provide great communication before and kept me informed of when they would arrive. They are fast and efficient. I want to thank Ron who provide extra care for my grand piano that needed some extra TLC. He was so professional and helpful answering the many questions I had about my new to me piano. Definitely recommend and will use for moving services, and when the piano needs to be made looking new again! read more

These guys were wonderful. They took my Mother's beloved piano to a new location for someone else to love. They gave me a text message the night before to give me a narrowed down three hour window and then a courtesy call 30 minutes prior to let me know they were on their way. The men were very respectful to my home and disassembled our baby grand and carefully wrapped it up and put it in the truck. There was no damage to my home or to the piano. I know that these guys work really hard so I made sure to tip well. I encourage everybody to tip. The hourly wage does not even compensate how hard they work. read more

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It turns out that getting a basically free piano off of Craigslist isn't the amazing deal you'd hope for, because even a little spinet is way heavier and more delicate than you'd expect and it's not like moving a sofa at all. Even if you rent a truck, and that costs more than you think, you'll need several burly friends and you're probably going to break the thing anyway. The spinet's owner was in a hurry to get rid of it, and I wanted a cheap, fast solution. I reached out to five companies and got quotes of up to A THOUSAND DANG DOLLARS for a move from Mulholland to LB. Not so free now, are you, piano? Encore won the day with the lowest quoted price of $225, less a $20 cash discount. We communicated via Yelp and eventually over the phone, and two days later it was done. The two guys showed up on time, gently whisked the 500lb. baby into the truck, and later brought it up a mercifully short set of steps into my house. They even helped me get it positioned just right, which is good, because it's so heavy I can't slide it, like at all. THANKS ENCORE read more

Encore Piano Moving - The smallest breed of piano, still astonishingly heavy. Encore re-homed it for just over $200. Hooray for cash discount! - Movers Near Me - La Mirada, California

Our piano was well taken care of. The guys who moved the piano means business, good business, I mean. Highly recommended! read more

Encore Piano Moving - Movers Near Me - La Mirada, California

I needed a piano moved from a friend's house to our house. After putting out my request on Yelp I got several bids from local piano movers. Encore had a $25 dollar off for using cash deal, and so they ended up being the cheapest. They also assured me they were licensed and insured. Once we settled on a date, they let me know the timing window the day before. They came when they said they would, had the proper truck and equipment, took the cash once they were finished, and it was all very easy-peasy-lemon-squeazy. read more

Straight up THE BEST PIANO MOVING COMPANY. We have used Encore to move our upright piano 3 times. 2 of those moves were in a normal time, 1 was during the pandemic. Each time we booked with Encore we were met with spectacular customer service throughout the entire process! From booking to moving they hit all the right notes. Their team handled our piano with great care and speed AND AMAZINGLY ENOUGH... nothing was out of key! Other companies we had inquired with, seemed a little too sharp and their pitches would fall flat, but we were blown away at how upright and solid Encore's customer service had treated us. When it comes to our needs for handling pianos, there's just no other company that can step up to the scale. All other businesses are an entire octave below as far as we're concerned. read more

I now understand why this company has stellar ratings! I own two pianos and used them for my most recent purchase. The movers were prompt, (arriving at the earlier part of the scheduled window), they took great care in loading and loading at both locations, and were literally out of my house in less than 10 mins! Kim, the manager, has great communication and is really responsive. I'll definitely be using them in the future Thank you for an awesome experience!! read more

So thankful for Encore. My baby grand was very heavy and had a tight stairwell with two difficult turns. Encore was competent and was efficient. They paid extra attention to ensure that they didn't cause any damage to the piano or stairwell. They were also timely, negotiated a fair price, and provided great communication through the whole process. I had to change my service date last minute and they were able to accommodate. You won't regret using Encore. Highly recommend! read more

5 STARS! When researching piano movers, I reached out to 3 companies for quotes. Encore provided me an accurate quote without any up-charges or surprise fees, or transport/distance fees to move my piano from San Diego to Los Angeles. I requested their insurance and license information to verify, and received it within minutes. The move went smoothly and the guys were professional, on time, and efficient. I've seen movers take advantage of time, be slow to move, but these guys were quick, but not overly rushed, and called me 30 minutes prior to arriving at pick up and delivery. My concern was the pick up was on day 1 and delivery the next day, as others quoted me 3-4x higher for a same day move, yet wouldn't provide me with their insurance information. I'm happy to say everything went smoothly and I'll absolutely be using Encore Piano Moving again. There's a lot of fake reviews today on Yelp, but I can assure you these 5 Star Reviews are legit, as my experience was great. read more

Clear communication, fast delivery, professional and polite crew, reasonable price. Highly recommended!

Encore did an awesome job by being super careful with my 1939 6'7"Grand Piano. My driveway is long and steep, and they did not sweat it. They were fast, and I wanted to tip them more than I planned, because they were amazing and thorough, and there were no surprises. Love these piano movers, and I'd highly recommend them. read more

Customer service friendly. Fairly priced . Shows up on time !!! We have used this company twice . Highly recommend

They did a beautiful job moving a 7.5-foot Fazioli piano. They were recommended to me by a dealer. I watched every step of the elevator move. The care they took to make sure there was no damage at any step was incredible. The manager's supervision and guidance to the 5-person crew showed skill amd the teamwork was great. The company was professional with quote, contract, and arrangements. There was no funny business re: condition of the piano on pickup. The pricing was fair and straightforward. I don't know why you would call anyone else. They were perfect. read more

They were professional, polite, and even helped me move a heavy piece of furniture into the empty space after the piano was gone. Couldn't recommend highly enough! read more

Great company and superb communication throughout the experience. Would hire them again in a heartbeat.

Great service! They were on time and did a good job handling our piano. Thanks guys! read more

Very accommodating and easy to book Movers arrived on time, friendly and very patient! Helped move a rug (several times) under the piano until we got it just right. Definitely recommend read more

We had a family heirloom player piano that needed to be moved from our home to my mother's. Encore was AWESOME! Super easy to book and the two movers that came were so nice and professional. They were a joy! My mom called me after they left her house and said the same thing. If you need a piano moved I would give them a call!!! :) Thanks Encore!!! read more

Well I needed to have my piano moved yet again and of course I went with Encore Piano moving. Their service was great again. It was the best price and very quick. The movers took really great care of my piano and the house both at pickup and delivery. I would highly recommend Encore Piano Moving. read more

Great communication, licensed and insured, and had the best rate out of a dozen companies I contacted. Highly recommend!

First time hiring a moving company for a piano and we couldn't have been happier! It was such a smooth move from pick-up to delivery. The crew were punctual, professional and friendly. They took so much care in packing and setting up the piano. They went through the tight stairwell with seamless teamwork and ease. Thank you, Encore! read more

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I love Yelp with all my heart. It has saved me from many heartaches and gave me countless memorable experiences. This time, it failed me miserably. Specifically, Encore Piano Movers failed me miserably. My wife bought a Kawai baby grand from her friend, who was moving out of country. The piano was in perfect condition, not a scratch or scoff anywhere. After the deal was sealed, I comparison shopped 3 different reputable (according to Yelp) piano movers. I went against my instinct and picked Encore for the job because the seller used Encore to deliver the piano, and another friend also recommended Encore. However, from the get-go, Encore has been the hardest to deal with. The customer service was horrible. While all the other movers were eager to earn my business, Kimberly was uninterested at best. Her emails are one-liners, and phone conversations were unpleasant. She made me felt like I was bothering her when I called. I guess Encore's business was so good, they didn't really want my business. Nevertheless, I tolerated this and finally had the move scheduled. The pick up went smoothly. It was the same guys who delivered the piano to the seller months ago who picked them up. They know the area and the piano. They were in-and-out in less than 45 minutes. There I was thinking... maybe all this crap with customer service is worthwhile... they are like superstars in piano moving so the attitude is expected. I could not be more mistaken... On the day the piano was to be delivered, I took a half day off and came home to see the delivery. The two guys that came with the piano did all the prep work. And then we waited... for almost an hour for the 3rd guy to show up. They had the piano propped up on the stair while we waited. So we blocked the stairway while my neighbors had to use another stairway during that time. Not hard to imagine what they were saying in their heads. So the 3rd guy finally came, and the moved progressed. I must say the trip up the stairs was not easy. All went well until it was to make the last turn... the piano banged on the stair TWICE in short succession! (Okay... I can understand once is an accident... but twice?!) The keyboard bed now has two gaping holes... with raw wood exposing. The movers noted the damaged and called the company to report the accident. They promised they would take care of the repair. It's been a month since, and the raw wood still shows... I still paid the movers in full... even tipped them, because they were much more polite than Kimberly, and moving the piano upstairs was hard work. I just regretted not trusting my instinct and go with another mover whom I had previous experience. To all of you pianist out there.... you can relate to the heartache my wife is going through. Encore simply doesn't care about any of this. If they aren't even interested to make customers happy, why would they care about the heartaches we experience? read more

Encore Piano Moving - Movers Near Me - La Mirada, California

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They were fast, efficient, nice and experts of their craft. Really glad we picked them amongst other piano movers. There were no issues, it was quite painless! Cesar, Kevin C and Frank were the best!!!! read more

Encore Piano Moving - Movers Near Me - La Mirada, California