UPDATE: Management ultimately resolved the issue and confirmed that the lease break fee was removed and my military lease termination would be honored. I appreciate that they reached the correct outcome.
That said, I am leaving my original review because the process itself was unnecessarily stressful. I was initially asked to provide additional command verification beyond my husband's official PCS orders, a substantial lease break fee was added to my account while the matter was still under review, and I spent several days trying to resolve concerns about autopay and my account balance during an already stressful PCS.
I hope this experience leads to clearer internal procedures for future military families. No servicemember or spouse should have to worry about an erroneous lease break fee or uncertainty over whether their SCRA documentation will be accepted while preparing for a military move.
I'm updating my review because I believe in giving credit when a business ultimately makes things right. However, I also believe prospective residents, especially military families, deserve to understand what my experience was from start to finish.
I am leaving my original review below because the process itself was unnecessarily stressful. I hope this feedback helps improve the experience for future military families exercising their rights under the SCRA.
Original Review:
As a military family, I wanted to share my experience so others know what to expect.
We submitted our written notice to vacate along with official PCS orders to terminate our lease under the Servicemembers Civil Relief Act (SCRA). Despite already providing official military orders, we were initially asked to provide a command email for additional verification. After I explained that the SCRA requires written notice and military orders or, alternatively, a commanding officer's letter. I was told the matter would be escalated to management.
While management was reviewing the issue, a lease cancellation fee of over $4,300 was posted to our resident account, creating concern because our autopay is configured to pay the full account balance automatically. Although the office later advised that the fee was under review, it was never clearly explained how the account would be handled while that review was pending.
I was also told that management would contact me by 5:30 p.m. When no one called, I contacted the after-hours line to ask for a status update and to understand why I hadn't received the promised callback. During that conversation, the representative disconnected the call. When I called back, the second call was also disconnected before my question could be addressed.
My hope is that management resolves this appropriately. However, I encourage other military families to familiarize themselves with their rights under the Servicemembers Civil Relief Act, maintain copies of all correspondence, and document every interaction throughout the lease termination process. read more
