My husband was living in home care for almost three months. Excellent PT, OT and bedside care…read more Clean and professional care 24 hrs. We even enjoyed daily activities. We are grateful

Very sweet care and great service. The nurse was very nice…read moreand concerned. Always on time and good with contact.

We've used caregiver (companion) services for a few months for my 91 year old mother, with great…read moresatisfaction. The communication from initial inquiry all the way through to now has been exceptional, prompt, thorough and easy - something that builds trust and is important to our family when dealing with our loved ones. Family Matters matched us with caregiver Veronica, who does well with hesistant clients, in a very gentle, kind, and positive way. The process for absences has been handled well also. Thank you team!

Family Matters provided care for my husband for over 7 years. They are a wonderful, caring and…read moresupportive company. Caregivers have been great,--skilled, caring, reliable, and thoughtful. Company communication is excellent. It is an approved company with our insurance so the financial part was very smooth and easy. Staff at the home office are very responsive and kind and worked very hard to provide coverage in special circumstances.

We had set up an account with Honor but never used them because my wife went into the hospital and…read morethen to skilled nursing. We later tried a different company through Kaiser but they had trouble filling our requested hours. They also cost more and didn't take credit cards. We started using Honor two days ago. They were able to accommodate our requested hours on short notice. We love their smartphone app , their rate schedule and the fact they take credit cards. The two caregivers we have had so far were excellent. They both found things to help with and didn't need much prompting from me. I am surprised to see any reviews that are low as I would give six stars if I could. Their intake process was highly professional and their business shows a high degree of organization at all levels. Take it from a very organized retired teacher. Honor is worth checking out and trying their services. Kudos to management and staff .

Honor Care is providing part time care (4hrs/day, 7 days/week) for my elderly relative. The person…read morethat comes Mon-Sat is great. Always a bit late, but provides great care. My only gripe is when the regular caregiver is unable to come. Honor Care doesn't seem to have a backup system in place. So, most of the time no replacement comes or they able to come only at different hours. I could be wrong, but it feels like they treat caregivers like Uber drivers. Instead of proactively having a backup list or making phone calls, it feels like they just open up a slot and hope somebody responds. I could be wrong, but that is the way it feels.

During the covid pandemic of 2020, our family had some additional trouble when my grandpa fell and…read moreexperienced extreme suffering as a result of the fall. I was given Tran Mai's contact and she was super helpful in the entire process! She reached out to me the same day, asked for the contacts of his primary care, contact them and got all the paperwork done within a few hours! Next thing i knew, their team was reaching out to me and we had schedule a time for their physical therapist Matthew Walker to come visit my grandpa the next day. This helped us to be put as ease due to his age and health conditions. Matt came the next morning for his appointment. Was fully thorough with every single thing- it was amazing. He asked all the small details, took his time to understand my grandpa and what his goals and needs were, and was so patient with everything he worked on with him. He had great communication, texted and called me to check up on my grandpa daily, and was always available for questions. We next had Betty as our nurse who came to analyze his medications. Betty was also very helpful in reaching out to all his different practitioners to confirm on his medications, what he needed, why he took what meds, and helped finalize a list of what was really necessary. She was very helpful in clarifying a lot of things that the medical doctors didn't inform us on. As my grandpa got better, the visits ended but my grandpa completed his home health visit knowing that he was in great hands! He was so grateful for the entire Sutter team for how quickly they were able to help him, all the exercises they taught him to do, and for getting him back on his feet again. Would definitely recommend this team if you or a loved one is in need of home health care!

I broke my wrist almost a year ago & was refered by my surgeon, Monica Coughlan at Palo Alto…read moreMedical Foundation. I had three plates implanted & three subsiquent surgeries to remove each at different times. Sally Mayson, my pt was wonderful; she is very patient & explains things to you & answers any questions. We had fun each visit over a little small talk & she always made sure everything was going well. Parihan, the ot, was equally nice, showing me different ways to of doing things while my wrist healed. Patrick, the home health aid, was wonderful; coming a couple times a week to help me shower; he is very thorough & another wonderful person. I was discharged this past Monday from program alltogether & wholeheartedly thank everyone for heolping me get to full recovery. Keep up the good work guys.

Synergy has been providing caregivers for us since November. I am very pleased with the…read moreprofessionalism of the entire staff and how punctual they are. All are attentive, caring and personable. Dolores (DiDi) has been our most regularly scheduled caregiver and we love that we can just open the door and she takes charge of the meals, laundry, bathing, other personal care without us having to prompt her...and she cleans up after herself. Thank you Di Di and thank you Synergy

In response to Saili the owner who just commented on my review I will reiterate that I DID NOT call…read morethe caregivers after their shift. I would never do that. In fact I have never called the caregivers on their cell phone at all. I was told by YOU that I am NOT TO CALL MY MOTHER AT HER HOME when the caregivers are there because the caregiver Donna wants it that way. My friend and my husband heard you tell me this, as you were on speakerphone. You know very well I did not do that as that is not my argument and you don't have any record nor do the caregivers that I have called them. You are speaking untruths and you know it. I have read other negative comments about your business. You must scroll further down. They are surely there. Pictures paint 1000 words and that is proof enough of which I have 3. I also have my husband to verify and my sister who you spoke to as well, where you forbid ANY contact with my mother when the caregivers are there. Your employee Stephanie was at the coffee shop too where we met discussing all the horrific practices going on with your 'caregivers'. She saw and heard you laughing at my concerns as to the 'care' my mother was given. And you are really trying to base your response on me calling the caregivers after their shift??? That is your only retort? And a lie, no less. People concerned for their family care, think twice and then run!

Agility is top notch for senior care. They are professional and are recommended for compassionate…read moreand thorough service..

Agiliti has the worst management is have ever worked under. They scam customers out of thousands of…read moredollars through shoddy repairs and loaners. They blame customers for already damaged loaners, charging them for repairs to their OWN equipment! Once I found out, I was fired two weeks later and denied unemployment.

My dad was in crisis and wouldn't stay in the hospital another day. Betsy came to his bedside,…read morepatiently assessed the situation and asked him what he wanted. She had someone at his house almost immediately and Amy was a perfect fit. They saved us all at a crucial time. Thank you so much for your help!

Home Helpers helped our family during a very difficult time. Both my parents became suddenly ill at…read morethe same time, and I don't live in the area. Home Helpers responded immediately and arranged for 24-hour care, with a very caring and helpful home health worker. They reduced my stress and avoided me having to drop everything and move into their house. I'd use them again in a heartbeat. One nice touch is that one of the owners of the company came to our house to establish care and them again to introduce us to the caregiver. That was a nice touch given how important their services are.

I have used this Home Instead office, as well as the San Bruno office, for the care of my aging…read moremother for several years. My Mom is not an easy case as she suffers from Major Depressive Disorder. The last two plus years, we have had 24/7 care, in her home. Every caregiver she has had has been loving and kind to her. In the rare case when she and a caregiver do not click, a change is made in a very timely fashion. The agency staff has been professional, and, the supervisory staff has gone above and beyond in trying to assist my Mom, and, encourage her in every way possible. When an emergency has arisen, they have been responsive, and, I am always contacted immediately by the agency Director. As a retired police officer, I feel safe in saying that criminal background checks are done PRIOR to hiring a caregiver. If an employee is arrested after being hired, the agency is likely never contacted. THIS IS NOT THE FAULT OF THE AGENCY ITSELF. Common sense should always prevail, when caregivers are in your home, and, Home Instead literature clearly advises potential clients to keep all valuable items in a safe place. As a long time client, I highly recommend both the San Mateo and San Bruno offices of Home Instead.

My mom has only had this company for several months but so far she and I have been very happy with…read morethe care. I can feel very safe leaving my mom in their hands and know that she will be well cared for. Bella is loving and treats my mom like family!!!

I am extremely grateful to Laura Lee who assist my family with my grandmother's transition into a…read morecomfortable assisted living space. She was really attentive and patient with my family and grandmother, who was having a hard time accepting the change. Laura has a way about her that makes anyone comfortable, and understood what was important to our family when it came to attentive care, a comfortable living situation and location. She recommended a handful of places that we were able to check out and compare, and then ultimately helped secure my grandmother a highly coveted spot at one of the popular nursing homes through her connections in the industry. She was always available, very responsive, and easy to work with. Thanks to her, my grandmother is in a good place.

I truly could not have gotten through the transition for my father without this company! Highest…read moreaccolades to Laura Lee who made everything possible. Getting your elderly loved one help is no easy task and very stressful. Laura took away that stress. I gave told her our situation and what we were looking for and within a day she sent me extensive lists of places to see. I spent a day touring facilities for my father and by the end of the day, I made my decision and found what I feel has been the best fit for him and he really loves it there. Laura is extremely personable, has the patience of an angel and always in touch with me and the facilities. I have recommended her to other friends about to embark on this same journey with their parents/grandparents. This transition is tough but rest assured, Laura WILL get your through it!!