I'm writing this review to express my sincere appreciation for the care and support this…read moreoutstanding home care, senior care agency has provided me. In my experience, the level of service they deliver goes well beyond what I would normally expect. Their professionalism is evident at every level, from the leadership of owner Gulraj to manager Richard and the compassionate and capable caregivers they've matched with me. I recognize their work is hard and I am deeply grateful for the care I've received.

My dad was under hospice care at home for four and a half months, and Right at Home was a big part…read moreof making that experience as comfortable as possible for my parents. My father had a wonderfully kind and conscientious caregiver with him during the weekdays, who helped my father with daily activities of living and allowed my mom to feel okay about going out for errands or other commitments, knowing my dad was safe. In the last month of my father's life, we also had a night time caregiver present. Throughout those difficult months, we always felt that the Right at Home team prioritized my dad's wellbeing and provided caregivers who felt the same. Gulraj has checked in with my mother several times since my father's passing. He is a genuinely compassionate person.

We contacted Home Instead for assistance with non-medical care, three half-days a week. After an…read moreextensive interview to determine our needs, they paired us with an extraordinary individual that is a pleasure to have in our home. I feel so much less stress, and more comfort in my own home now that we have help with meal preparation, medication reminders, assistance getting to medical appointments and the pharmacy. There is great peace of mind knowing that their caregivers are carefully vetted thru several government agencies, and licensed with the State of California.

From the owner: Home Instead of Palo Alto, CA will customize a care plan to meet all of your senior loved one's…read moreneeds. Our services are designed to provide attentive and dedicated home care so your elder loved one can continue to live at home. We'll match you with a caregiver who will care for all your loved one's needs.

We chose thekey as caregivers for our 95 year old father in my sister's home. We wanted 24:7 care…read more We were very disappointed. They offered 8 hour shifts for $42 per hour or 12 hour shifts for $46 per hour. We chose 3, 8 hour shifts. Because they sent new people and there was very little returning providers we had to continually explain Dad's needs and how to care for him. Although we explained how to get to the house, the manager did not include it in the instructions for the providers or they did not review it so we repeatedly had to explain it. Some of the issues we had included: A provider allowed Dad to walk without a walker. A provider left him alone to go into another part of the house to eat. When she went back he had managed to get himself out of bed and across the room. We found him in bed, without a pull-up and the bed was wet. One was over an hour late. We advised them that his hearing aids had to be removed when he slept and that his dog would eat them. They didn't remove them and the dog got one and destroyed it. We were told we needed to give them 48 hours notice. When we gave notice they told the caregiver next on the schedule he was cancelled. There was one outstanding caregiver. Hussein. She was companionate, caring and skilled. We were so happy when she came and she took excellent care of Dad. As we are in our 60's we had hoped Thekey would provide Dad care and help reduce our stress. They actually made caring for Dad more stressful. We would strongly recommend finding care elsewhere.

The Key did a great job for us. They were recommended by someone we trust who runs several memory…read morecare facilities in the South Bay. My dad needed 24-hour care on short notice, just two days. The Key came through with some very good help. I worked directly with Nick, who was fabulous! He listed and asked many good questions about my father and his needs. Nick's team was very hands-on, helping us feel confident that my dad was in good care. Nick was responsive by phone or text. His team came out to meet my dad and set up his team.   I liked that they are a larger agency. They have more resources to ensure coverage and standards to ensure the staff does a good job. And, with Nick's help, I felt like I got personal attention, the best of both worlds. Nick and his team at The Key gave me the confidence that my dad was in good hands. Yes, I would recommend than and will use them again in the future.

Over the past few years, the quality of staff and nursing professionals contracted through Nurse…read moreRegistry has noticeably declined -- and the clients see it. I worked alongside another RN at a substance abuse facility who had recently been forced to accept a pay cut through Nurse Registry. After her rate dropped to $63/hour, her engagement and quality of care deteriorated significantly. Even more concerning, she appeared to be under the influence of cannabis and failed to follow basic detox screening protocols -- a serious safety risk in this setting. Unfortunately, Nurse Registry no longer seems focused on patient safety or proper nurse placement. The priority now appears to be finding the cheapest nurse willing to accept the lowest rate, rather than ensuring clinical competence or integrity. It's heartbreaking to witness dedicated nurses being exploited -- some traveling over 100 miles to earn $60/hour while the agency bills facilities nearly $180/hour for their services. One nurse even resorted to sleeping in her car because she couldn't afford local lodging. For both facilities and nurses, I strongly advise exercising caution before working with or contracting through Nurse Registry. What was once a respected name in healthcare staffing has unfortunately become a system driven more by profit than patient care or nurse welfare.

I've been with NR since July 2020 and Love working with them. They're responsive and pleasant to…read moretalk/text with. I like them so much I've stopped doing regular nursing and just work for them now. You get to say yes or no to any job, can set your own pay scale, and never have to ask anyone for the day off. The freedom and flexibility is incredible. I honestly can't think why anyone would not do this. I have assignments that are appropriate to my skill set and if they ask you to do something you haven't done in awhile (or ever) they will teach you. (Pic line, catheter etc) I'm very happy here.

I cannot say enough great things about Sue Ansari and the amazing people she works with at Seniors…read moreat Home. We recently switched to them from an agency I shall not name as my mother was nearing her end. They handled the transfer and subsequent service in the most skillful compassionate manner that it was hard to believe they came from the same industry. They communicated just enough, never too much, and in such a genuinely empathetic way, there was never a problem with a caregiver (all exceptional) or bill. I really recommend them.

From the owner: Seniors At Home provides a comprehensive range of services for aging adults, including home care,…read morespecialized in-home dementia care, socialization programs, care management, support for families, nutrition programs, fiduciary services, personal assistant services and more. Our mission is to help older adults enjoy safe, healthier, more independent lives, and provide peace of mind to families.

My mom moved to Ivy Park a couple of months ago and so far, we've had a wonderful experience. The…read morestaff have been very kind, caring, and responsive. The facilities are very nice and well maintained. The dining is also nice, with good selection and good quality food. And the activities are also great.

Such a great community that truly cares about their residents and team members. They show they care…read morein everything they do:)

I hired Elite HomeCare to provide daily care for my husband who had suffered a stroke and was…read moreundergoing cancer treatment. Our caregiver was compassionate, extremely reliable, always cheerful and constantly assessing the client's needs. Our caregiver prepared nutritious meals, administered medications, helped with personal care, as well as managed daily exercises and current therapies. My husband felt very comfortable and formed a special bond with our caregiver. I highly recommend the compassionate and comprehensive care you can expect from Bay Area Elite HomeCare.

From the owner: Welcome to Bay Area Elite HomeCare!…read more What began as a calling to serve has grown into a trusted name in nurse-led, personalized home care. We provide compassionate, expert nursing tailored to your unique needs from post-surgery recovery to chronic condition management and companion care. Our team is committed to excellence, privacy, and trust. Because at Elite, every client is family. #bayareaEliteHomeCare #NursingWithHeart #BayAreaCare

My 88 yr old father was in need of assisted living. The home is immaculate and large. Beautiful…read moregarden with easy access. Safe neighborhood. The one on one attention that each resident is given is unmatched. Special needs are met, and the house has a feeling of warmth and family. I would highly recommend the Birches if you want your loved one to feel like they were at home. I wanted to move in immediately. :-)

After our father fell in his home on February 6th, 2012, and broke his hip, we knew he would never…read morelive in that house again. It was not easy as he had loved that home for 46 years - half his life. While he was receiving medical and rehabilitation services, we were looking for the best place for him. Happily, in March we found The Birches, and later that month be became a Birches resident. I've been involved in many decisions in my life but none was more important than The Birches. My sisters and I, and my father, too, were tremendously grateful for his Birches time. Dad received skilled care every single day and night, and more, he was loved and honored. As he frequently said, he was a lucky, lucky man. The Birches --- Wendy and Martha, and Rosie, Mercy, and Khin --- will forever remain in our hearts.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

Theres a white lady from this company that acts entitled and harasses you if she doesn't get her…read moreway. They have the audacity to INCREASE the COST of services even though they do not pay their workers the appropriate wages. Their quality of care is TRASH. Every worker they've sent to my house was always on their phone and were negligent to my type of care and needs. If this is the type of service you're looking for, then proceed with caution.

The managment suppport staff is wonderful and offer quick responses to issues. They matched me with…read morea good care giver who was able to assist with my needs during the hospice care for my Father. Especially during the time when I needed someone to assist for overnight services. I cannot thank them enough.