Will and his team are experts in their field. When my dad started to need caregiving help, Will…read moredid a careful assessment of his situation to understand his needs. Kristy then came on board to provide care, and her hard work changed my dad's life for the better at a critical time in his recovery. We will always be grateful. It's my honor to recommend Griswold for their caregiving services.

Will did a great job. When there were issues with a care giver he went up and above to resolve the…read moreproblem. He is responsive, honest and caring. I am hoping his business continues to grow.

Can't say enough good things about this RAH agency, it's office staff and the caregivers that came…read moreto help our family member. The RAH team put us at ease right away. They listened and asked thoughtful questions and matched us with caregivers who are just wonderful. They truly care and it shows every day. Highly recommend!

We are grateful for the support during the holidays, when we had to be out of town and needed to…read moremake sure someone was with him 24 hours a day. The team stepped in quickly and provided all the care and support our father needed. Thank you for being so flexible and responsive.

I'm updating my original 1-star review based on what eventually happened…read more My phone experience with Apria was very poor. I was repeatedly told over the phone that I would need to go to the South San Francisco location, and the guidance I received in multiple phone calls was inconsistent and unhelpful. However, my in-person experience at the Santa Clara office (which is much closer to my home) was a completely different story. Someone (Kader, If I remember the name correctly) at the Santa Clara office took the time to actually help. While they were not able to directly provide the compliance report I was asking for, they: - Provided me with the SD card -Clearly explained what needed to be done - Sent instructions that allowed me to download one full year of CPAP compliance data I was able to take that data to my doctor, which helped move my care forward. The contrast between phone support and in-person support was stark. Phone support was frustrating and misleading, but the Santa Clara office staff were helpful, patient, and practical. Because of that in-person help, I'm revising this to 4 stars. Apria would benefit greatly from aligning phone support quality with the level of service provided by their local offices.

Negative 5 stars. These people are the fricken worst to deal with! My newborn needed a bili blanket…read moreand one was provided by Kaiser shortly after discharge. She only needed it for a few nights, so after she was done with the therapy I called Apria for them to pick it up. Then the headaches started. I got one individual on the line that verified our information and they told me they would send a driver to pick it up that day.. and of course that was a lie. Two days went by and I called back again. I got another individual on the line and I asked what the status of the pick up was.. and of course she had no idea what I was talking about and she couldn't find any information in their system. I asked for a call back when she was able to find my information and get this blanket scheduled to be picked up. No call. I have called back 10 times after that and got the run around - 'oh I can't find your information, let me call you back after further digging' was the most common response and every once in a while 'I have found your information and got a pick up scheduled' - and surprise surprise that second prompt was a complete lie. I have even asked to speak to a manager about this after I got a 'oh I can't find your information' response. And of course they couldn't find my info either and they asked me to put on hold so they can do some further investigation. I asked for a call back instead.. nothing. Not even an end of day call saying, 'hey still looking into this for you'. At this point over 3 weeks have gone by and no success. Then I called back again and got this young man that immediately found my information and saw that I called in so many times regarding this that he put in a 'ticket' for a rushed pick up; he was quite confident it would be picked up that day. That was this last Wednesday and of course, nothing. I called back yesterday, Thursday and they said it would be picked up that day and it was assigned a driver but they didn't have a time and that it can be picked up as late as 11PM! And I'm sure if you're still reading this review you probably knew what happened - no pick up! I called back the next day and the operator was wondering why it wasn't picked up the day before, so she put in another rushed ticket to get it picked up. About an hour after that call it was FINALLY picked up. It doesn't surprise me that there are so many negative, 1 star reviews, with this company - I am surprised such a stellar healthcare company, like Kaiser, would choose these incompetent idiots. Apria,if you're reading this: it really isn't that hard: when someone calls in write NOTES in your CRM, follow up with your clients if you don't know the answer, and UNDER promise and OVER deliver. I've seen that this bili blanket is around $3k or more - you aren't dealing with tinker toys - you're dealing with life saving, medical equipment! Get your crap together!!!

I had outpatient surgery and was told someone needed to stay with me for eight hours afterward…read more Since I don't have family or friends nearby who could take time off work, I looked for a home health aide service and found California Seniors Care. The overall experience was very smooth--from meeting the care coordinator Natalie and signing the forms to making final arrangements by text. Everyone here was warm and helpful. A special shoutout to my caregiver, Candy, who was lively and fun. After I got home, I slept for a couple of hours, and when I woke up we chatted--the conversation helped me stay alert and shake off the grogginess from the anesthesia. Being Chinese, Candy understood my needs at home, and that cultural awareness was especially comforting while recovering on my own. Hopefully I won't need surgery again--but if I do, I'll be calling California Seniors Care!

We had the best experience with this care agency. Natalie (owner) and her staff, including…read morecaregivers, are professional & very accommodating. They are always available, even after hours, and have always provided the help that we needed for my 101 yr old mother, who is still living at her home. The bi-monthly billing is seamless too, from viewing the invoice to various options to pay online for convenience. All in all, we are grateful to have found such a wonderful agency to work with!

We were referred to Harmony Home Care, and when we contacted them, the conversation focused solely…read moreon the benefits we would receive through their home health care services--implying that everything was covered under the same insurance used for the knee surgery. However, when we finally inquired about the actual cost, we were shocked to learn that none of the services were covered by insurance. Taking advantage of people in vulnerable situations is not only unprofessional but also unethical. I would strongly advise against using Harmony Home Care.

This business offers poor customer support, follow through, and quality of care. A referral for PT…read morewas was sent over from my dad's MD the day he left rehab. It took almost two weeks to send out a PT for an assessment. Meanwhile, he was getter weaker, not stronger. It has been two weeks since Harmony received an order for an RN to collect urine from my mother who is disabled to rule out a UTI. The MD has sent two orders, I have followed up, and assisted living facility has followed up as well. They do not return calls promptly and most of the time, not at all. I've never seen anything like this. Shame on whoever owns/manages this company. I will say though that if you're lucky and they do actually send someone out, Angel, RN and Lourdes, PT are very good.

I used Friendly Care to help take care of my mother. Their caregivers are very helpful and…read morefriendly. They helped her dress, bathe, exercise, and make her meals. My mother really bonded with one in particular, and so she became my mother's primary caregiver. The management was good at working with me to resolve any issues that came up. If I have any suggestions for Friendly Care, it would be to work on their invoicing. I reviewed their invoices and found items that needed further explanation. They worked with me to take care of the issue immediately.

Friendly Care provided 24 hour care for my dad in the last month of his life. Aldwin was my dad's…read moreprimary caregiver and he bathed, cleaned, fed, talked to and gave comfort to my dad in his final days. Friendly Care staff made sure that there was always coverage and gave me notice on any changes. They were professional and yet were gave my dad the comfort he needed in his last days. Friendly Care worked with the family and hospice very smoothly. I am forever grateful for the service and care they gave my father which allowed him to pass with dignity.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

In home care ongoing pt, ot, and nurse was approved by med ins. In Touch limited the visits…read morearbitrarily without communicating the reason to the insurance company or the patient. Primary care doctors states it should be ongoing. In Touch never returns phone calls.

My Mom turned 100 years old in June this year. She has to lie down on bed all the time because she…read moreis physically challenged and this has caused her an ulcer to develop on her lower back. The ulcer had reached to the stage four condition, but we're very thankful to God for sending Callan, a young, friendly, patient and professional nurse from InTouch Home Care in Santa Clara to take care of my mom. Callan is always on time, and if he behind schedule, he always lets us know ahead of time. Now my mom's ulcer condition has improved by at least 30%. Even my elder sister, who is a full time caregiver to my mom, feels comfortable and touched because of Callan's loving kindness to our family! We would definitely recommend InTouch Home Care and its nurses to everyone! John Q.

Our family used 24 Hour Home Care's services when my grandfather lost his ability to help himself…read morein the shower. Since he has Dementia, we required an experienced caregiver who could properly handle his behavior. We knew that finding a male caregiver would be challenging as well - but they were able to find us a great match for him! Our caregiver, Tazwell, was able to come in to the home and provide the assistance my grandfather needed. He also would take him on a walk down the street to Starbucks. This provided some much needed relief for the family. We received good communication from the office staff on the search for a caregiver. It was really important to us to have an agency that would be responsive and reliable.. Erik was the care consultant who came to our home and explained how everything works. After the services started, He checked in to make sure everything started off smoothly. The scheduling team is run by Amaris, who was fantastic at being responsive and transparent through the whole process. This agency will work with Long Term Care Insurance as well! Her team was able to ensure that my grandmother received reimbursement for services promptly. Thank you for everything 24 Hour Home Care!

Good service and best helping people who needs help keep up the good work and godbless ,,,read more

Donna and her staff take excellent, individualized care of my father, really tailoring to his…read morepersonality (stubborn) and needs. They go above and beyond, caring through illness when other caregivers refuse to help. My father also receives care through another agency (subsidized) - their turnover is high and they refuse care when he is sick (when he needs it most). I'd definitely recommend Essential Care as worth every penny.

Donna and her staff at Essential Care take excellent care of my mom. She loves living at the…read moreWestmont independent living, but as her dementia and respiratory issues have become more of a challenge she needs more help. The caretakers at Essential Care make sure she takes her pills and uses her inhalers, check her O2 levels, and make sure she is safe throughout the day. During Covid they have been incredibly careful with safety precautions. I don't know what we would do without them!