I'm very disappointed with the care my mom has received at this rehabilitation nursing facility…read more I recently bought my mom several brand new sets of clothes so she could feel comfortable during her stay. Shortly after that, the staff moved her to another room. When I visited again, I noticed she had been wearing the same hospital gown for almost two weeks. When I checked her closet, her old clothes were relocated with her to the new room but all the new clothes I had purchased for her were missing. I asked one of the CNAs about it and was told they don't keep track of patients' clothing and that if the clothes don't have a name written on them, it's basically "free for all." This was shocking to hear. What's even more concerning is that the older clothes already in my mom's closet didn't have names on them either, yet those were still there. It makes me question what happened to the new items. Beyond the missing belongings, I'm also concerned about her comfort and care. She was placed on a very thin mattress (about 2 inches) with minimal blankets, which doesn't seem appropriate for someone recovering in a rehab facility. One CNA even complained to me that my mom scratches them during showers. However, when I asked my mom about it, she told me they scrub her so hard that it hurts when they bathe her. Hearing that from your own parent is extremely upsetting. Families trust these facilities to care for their loved ones with dignity and respect. Between the missing clothing, lack of accountability, and concerns about how my mom is being treated during basic care, my trust in this place has been seriously shaken. There are people who stayed there, sitting in wheelchairs in the hallway screaming for help and yelling at each other. I hope management takes these concerns seriously and improves oversight, accountability, and compassion in patient care.

I will not give a 4 start review. But maybe 2 . Staff should be aware of…read more patients. They lack of help at this facility. Also should return calls.

Shout out to fast track team Ms Alyssa and Ms Paramjit what a great team they make even though its…read morecalled fast track and I was there from 5pm to 1:00am and it couldnt be resolved just by antibiotics they tried there best they were so short staffed and still made you feel like you are not for gotten and just as important way to go guys thankyou we need more people like you. And good luck to you Alyssa on your new baby girl

If I can give a 6 star I would! My partner had an acute respiratory failure and was first admitted…read moreto the ICU, and then when he got better, he got transferred to the RRU, and then transferred to the ARU before discharged home. Every unit has been truly amazing - the doctors are very knowledgeable and caring, the nurses are always there whenever you need them and they all seem wholeheartedly love their job & care for their patients. The OT, PT and RTs are all very knowledgeable and they triple made sure they taught us everything we needed to know before we were discharged home. In a word, if your love ones were admitted here, you can sleep sound at night without worrying. My partner has been very well taken care of throughout the entire stay (2 months) and got much better compared to the state he was in when he was admitted at first, and our family are really grateful for it.

Care is good quality for me and San Jose Healthcare and Wellness Center has it I becam good friends…read morewith staff members who took care of me. They are amazing people who are now my family in high places. They always have my back in the event I need care again. They are amazing people I enjoyed recovering there. I'm hoping they will take me back in the event I have health care changes

I would like to say Karina at the San Jose Health Care is amazing and to all the staff and all the…read morenurses I really appreciate their care and their professionalism with all the patients. I am really satisfied with the San Jose healthcare center. they are very compassionate, polite and very helpful. I recommend this place to anybody that needs any help with a patient. In need. The quality of care is amazing as well and the experience I had so far is very satisfying. Thank you very much Denise Samatua Happy holidays !

Wonderful staff who take care of my dad during a very very hard time…read more Special shout out to Regine who was so wonderful in meeting us where we were at during the whole process.

After knee replacement, my sister was sent here for rehab. We met Julie Flaminiano and she helped…read moreus so much! She was so kind and professional to both me and my sister. She made herself available to answer all our questions. And she provided the very best service for my sister. Even after we left the rehab, we still had questions and Julie answered them for us. And continues to be a source of information and help. We are so grateful for her.

now NEW I recently…read morecompleted New Life Recovery Centers in San Jose, and I never could have imagined such an experience or outcome.I was completely broken, unemployed, and facing legal consequences due to my alcohol abuse, and my wife found New Life on a Google search, among other treatment facilities. We quickly found out that not all facilities are alike, and a quick fix, in & out drive thru with A.A. meetings wasn't going to repair my wreckage, believe me...! Heck, one well known place wanted to fly me to Ventura Ca., with no guarantee admission, and my wife developed genuine anxiety, until she reached out to JANET at the New Life main office. Janet calmly laid out my recovery plan of 90 days as optimal, and continue with they're I.O.P. (Intensive Out Patient) program, and we couldn't have agreed more. My 7 day DETOX, with MITCH, PHIL, JULIAN, JOE, (Remember I spent 90 days), KENDRA, STEVE, CODY, HENRY, and newly hired ERICA... That right there shows that they have a large number of staff just to make DETOX comfortable, which is the most grueling for me, and I can't say enough about them...! Now to the counselor's! They NAILED IT, just NAILED IT...! Too many to mention, but all acknowledged, and they're all star Chef Shopa (Trained in France) made sure we were eating healthy delicious food, and had righteous BBQ days on the grill. The overall living, recreation, and bedrooms were clean and comfortable, but the real star of the show was the curriculum, modality, and outside AA meetings that really set this place apart from my past two places I relapsed from. By the way, I'm writing this clean, sober, and happy for the first time since pre-COVID times, and my wife got her husband back..! So if your struggling with addiction, and need a reset to get life back on track, please thank me later and contact the wonderful people at New Life Recovery, and you'll see why they're ranked so high on the top of the list of addiction centers. Kevin Richardson (Owner/CEO/Director) with his wife have raised the standard in Addition Services, and the reviews don't lie, except the lonely one that a disgruntled addict felt compelled to write.... Thanks NEW LIFE for making my life manageable, and with purpose by being clean & sober. Also I want to mention "Art Olivo CADC II (Clinical Director), who in someway & somehow managed to shred every layer of resistance I had, and taught me how to Love, Forgive, and be OK with myself, and helped my make amends to my family whom I hurt and disappointed so much! J.G. 91 days and counting "One Day At A Time

Great care and staff. Fabulous group. Staff is knowledgeable and compassionate. Nurturing recovery…read morecommunity.

My mother was a recent patient at Vista Manor for two times, one month each for two knee…read morereplacement surgeries. The facility and support teams were incredible! There were bilingual, multi-identity medical staff that made sure that all or any patients were cared for. As the caregiver and son, the center kept in consistent communication with me about my mother's health and care plans. The center hosts inclusive and accessible events for patients, I appreciate how the center prioritizes cultural identity in staff and patients. The visiting hours were easy to come in-and-out, and enough space to have patients relax outside or in common spaces. I would like to personally shoutout the medical professionals: Michelle, Darren, Cat, Patricia, Thanh, Catherine, Elijah, Stella Director of Nursing, Jerome Director of Therapy, Navya My mother has been satisfied and incredibly grateful for her medical treatment, and hopes the medical care staff deserves their recognition.

Mi papá recientemente se calló y estuvo en el hospital , a los días fue trasladado a Vista manor…read morecare para rehabilitación.. la verdad estamos muy contentos con todo el equipo de enfermeras, cna , los terapeutas fantásticos .. los de la oficina muy amables , si teníamos algún inconveniente ellos lo resolvieron todo muy rapido . Mi papá estuvo muy bien cuidado y mejoró mucho !!! Muchas gracias a todos !!!

I do not typically write reviews for anything, but in this case, I felt compelled to share my…read morethoughts on this wonderful place. I am truly thankful for WRRC and all the crew at the house. Not only did their methods help cure me of the obsession, but they gave me insight into my life and tools to use that has allowed me to thrive without the need of Alcohol. My wife and kids are also very grateful to everyone at WRRC who started me on this new journey. For anyone struggling with addiction, I'd highly recommend checking in. I loved that their methods are holistic, and not necessarily pushing any one solution to recovery, but teaching numerous principles. I believe most, if not all the counselors and people in the house have been down the road, so have real life experiences of recovery and really seem to want to share the gift. If you are truly ready to stop the madness caused by addiction and willing to listen, learn and be open for change in your life, this place is waiting to help get you on the path to recovery. The house is situated in a beautiful area with wonderful views and wildlife. The pool, gym, game room, food options, weekly excursions and phone options, which help with family involvement are certainly a nice bonus as well. I'm currently over 15 months sober and continue to use the skills I learned in "The House". I'll be forever grateful for the caring people of this facility, and look forward to the weekly alumni meetings and occasional BBQ's back at the house. They saved my life. Enjoy every moment....

Folks - the day comes when you have to face the hard truth that you (or your loved ones) can't…read moreoutsmart the human condition. You (they) are talented, kind, smart, respected, and capable, but you (they) can't make it without help. There is no shame, no stigma, and no better place to reclaim your (their) life than WRRC. The location is convenient (close enough but worlds away), the accommodations and offerings exceptional, surrounded by beautiful trees, in the nearby mountains with a pool and hot tub. Exercise, yoga, optional massages and trips off site made this an incredible experience, but the people of WRRC make your freedom possible. I made plans months out (though their turnaround based on need is remarkable), and the staff were exceptionally accommodating, fielding questions via phone, text and email. I wanted to visit, and had a great time meeting both the staff, as well as clients. I had a chance to chat with a client with no supervision - they let me know that they had extended their stay by 2 months! I thought this amazing, but having spent a month, I truly understand. Lindsay was the first person I spoke with. She has many hats, all worn well, with expertise running impactful groups (super supportive) and WRRC. I never felt pressured before I decided on WRRC, and she was always available for questions. A caring, sincere, resourceful and super cool human (I will repeat this and give an overall appraisal at the end of the review)! Nikki was my case manager, and was great - vibrant, kind and informative. She juggled needs effectively, making appointments and taking care of my support network. A super cool, effervescent human! Jay facilitated groups in a refreshingly direct and calm way, holding us accountable while delivering the tailored curriculum. Exceptionally caring, a paladin of recovery, a super cool human! Lesley met my health-conscious food needs deliciously...her Green Tahini needs to be on salads globally. I had to pinch myself to remember why I was at the Retreat with meals this delicious! With great warmth and kind conversations, a super cool human! Kritika led great and insightful groups, shared great resources, connections, conversations as well as made some tasty food too! Kind, big hearted and committed to your recovery, a super cool human! Dave leads groups as well as outings. Nothing can convey the profound capacity of Dave, the Lao Tzu of WRRC, whose wisdom, caring and experience manifests in surprising, joyful and hysterical ways. A super cool, super real human! Suzie is an exceptionally kind, resourceful and generous member of the WRRC, sharing insights, laughs and wisdom throughout the month. Her experiences offered unique perspectives on the transformation of recovery, her suggestions golden, a super cool human! Gerry was fantastically up on everything, caring, efficient and cheerfully supporting us in our recovery. Generous, dedicated, warm and kind, a super cool human being! Robin was a great asset to recovery, with excellent fitness routines, deep knowledge regarding the overlap between kinesiology and recovery. Wise, talented and a great guide to the nearby parks, she brings another critical facet to the recovery. A super cool human! Lisa conducted our yoga sessions, this is an area where I lack expertise, but she provided her own unique, touching and deeply kind insights, a super cool human! Jessica facilitated our art therapy sessions, and they were creative and offered lasting insights to address continued sobriety. Caring, tuned in and creative, a super cool human! Chris is my definition of a therapist, someone qualified by training, but naturally talented through experience and being a whole human being. We worked in several different modes, solo (insightful and impactful), with my kids (healing and owning) and my girlfriend (transformational and future focused), as well as in the family groups, all the while using honesty, care, humor and deep compassion to bring out the best of a wide range of clients, family and ages. Understanding the needs of such a wide range of folks requires wisdom to meet suffering where it is, and Chris applied just that, being a great guide toward a life of recovery and super cool human! The month passed quickly, and I could go on paragraph after paragraph regarding the deep conversations, laughs in comradery, recognition of past suffering, and the blue horizon of a sober future with each of the aforementioned WRRC guides. But in that is the point - they are committed to your recovery, trained in effective tools, human in their recognition, honest in their embrace of the complexities of it all, and compassionately fully engaged in your better future. I know it might be hard to acknowledge, but you or your loved ones deserve this level of care. There is no shame, no stigma, you (or your loved ones) are human. Nothing is more important, and WRRC delivers. I cannot recommend WRRC highly enough. Dan says "Check it out"!

My grandmother recently stayed at this rehabilitation center, and I truly can't say enough good…read morethings about the care she received. From the moment she arrived, the staff was incredibly kind, attentive, and professional. They treated her with so much patience and respect, which meant everything to our family. She was there for an extended period, and throughout her stay, we consistently saw how dedicated the team was--not just to her physical recovery, but to her overall well-being. The environment felt supportive, clean, and genuinely caring, which made a difficult time so much easier for all of us. Even after her stay, she continues to receive amazing care, and it's clear that the impact of her time there has been lasting and positive. We are so grateful for the compassion and effort shown by everyone at this facility. Thank you for going above and beyond! We truly appreciate everything you've done for our family

When we placed our mom here, she was once driven to her Oncology appt with a near low oxygen tank…read morewhich resulted in transfer to a hospital room for the remaining of her life. She also developed bed sores and contracted RSV during her stay at Cedar Crest, where we never saw the doctor personally, as well as two separate nurses almost double dosing her dayquil dose had I not called them out (the earlier nurse did not log in her initial dose). Most nurses were impatient with my mom. It was hard to watch, and still to this day traumatic to remember. We had submitted our complaints, but to their advantage we were grieving her death too much to get into pressing charges of carelessness and neglect. Do. Not. Come. Here.

My dad stayed here for three week post open-heart surgery. I can't rave enough about the staff…read morehere! They are incredibly kind to the patients and their families! They always greeted kindly, had a smile, were very accommodating, were on top of things, and my dad was content with the food. Thank you, Ridge Team, you guys are truly gems! Thank you for all that you do!

Administrative divisions are very unorganized The…read moreexperience for a family member having sibling there was not the greatest . At discharge They didn't give me the meds she needed for transfer and no walker as they were suppose to do for to go to next place. When we asked for help that seemed very uninterested in our concerns from the Social worker.

The Wonderful Staff at Creekside gave me my Mom(Linda) back!…read moreI toured the facility with Zharlene on short notice and was impressed with her and the facility. I liked that it had recently been renovated and had an Updated PT Department compared to what I had seen. My mom recently stayed at Creekside 9 weeks for rehab and she is a complex case due to severe osteoarthritis. Upon arrival she could barely stand up and walk 50ft. - she required 2 therapist during her PT sessions at first. It wasn't long before she was walking further and progressing in both OT and PT. The therapy team is Great! - Angelique, Anisha, Kiko, and Natalie worked with mom often and made amazing progress with her. Aloha Randy! Watching the entire therapy team in action everyday was impressive as to the range of skills they demonstrate patient to patient. Mom is home now walking around the house and outside. This was the primary goal for her being at Creekside. The CNA's are truly Special! Most of them treated my mom very well and kept her clean and if she needed something they took care of it. She had a couple favorites I would like to mention for well deserved recognition - Sauli - Tirhas - Carolina - Jonjie - Thank You for everything you did for my mom!! I really Appreciate YOU! Big Shout Out to RN's Sheri and Hafsa for getting mom her pain meds On Time! The kitchen Boss - Nakea checked in with mom to see if she wanted the menu item for the day or an alternative for Dinner - Very Nice! Annie is Awesome! She was moms Case Manager - All of the issues I brought to her attention were resolved quickly and professionally. I completely trusted her and valued her advise when needed. Emil and Annie make a Great Team and seem to run the place very well. Emil was moms Care Coordinator - Very Hard Working and easy to work with. We had weekly meetings regarding important details about mom's care. My mom had a private room during her stay at Creekside and I was with her most of the time to keep her company. I felt comfortable leaving her there alone at night. Her only complaints were the room was cold and the food not so good but we brought in outside food often. As far as Nursing Facilities go Creekside does a Good Job and I would let them take care of my Mom again. Thanks Again Creekside! Vince M.

So as an update to my previous review Kaiser called us to let us know that creekside did not cancel…read morethe transportation so it was not their fault but that still doesn't change the fact they REFUSED to give my husband the transportation information before he left them a good review with their link sent to him . That doesn't change the fact the staff here don't care about the patients and staff can be seen roaming the halls not helping their patients on their phones and just worried about going to get their own food I never saw the CNAs helping feed patients good luck if your loved one has a special diet they don't provide any options for low sodium diabetic or otherwise. So like I said if your loved one is here check on them often because the staff dont.