This review is for JOAN…read more Joan is truly the best nurse! She is incredibly compassionate, caring, and kind to every patient she cares for. What really stands out is how she checks in on every patient and treats them like they are her own friends or family. She makes everyone feel heard, valued, and cared for. Her kindness and dedication are truly appreciated, and she deserves to be recognized for everything she does. Thank you very very much Joan, the best nurse everrr!!!

Joan is such a kind, compassionate, and knowledgeable nurse. She truly cares about her residents…read moreand takes the time to build genuine relationships with them. She makes an effort to know each resident personally and understand how they are doing, which really shows how much she cares. She is also incredibly intelligent and always willing to share her knowledge. Any nursing home would be lucky to have a nurse like Joan! FIVE STARS FOR HER!

Care was good. Food good. It was just too crowded and noisy. People were very nice to me but I…read morecouldn't get any sleep there.

I had emergency foot surgery done for a septic infection. After my hospitalization, we decided to…read morego to Plum Tree for additional care, due to being unable to bear weight on my right foot. I stayed at Plum Tree for 24 days. It was an absolutely wonderful experience. The staff was absolutely amazing and very caring, genuinely so! I'm back home now and they're still calling to check in on me. I'd like to give a shout out to some of the wonderful people there.....Alex, Garima, Jeremy, Devona, Selena, Luz, Luis, Alim, Vincent, Jenny, Molly, Rudy, Arlene, Meena and anyone else who I may have forgotten....... Thank you for all your care and concern! I highly recommend Plum Tree!

I have been waiting for a call back since January 2026. I…read morecontinue to call back what I believe is a first contact person to go over paperwork but she won't call me back. I keep leaving messages but no call back. I went to a health fair and spoke with someone about it 3 weeks ago and they PROMISED someone would call me, but still no call back. I need a case manager. Here it is JUNE! NO CALL BACK! 6 MONTHS HAVE PASSED! People wonder why people get upset!

The staff is great, the compassion they have for a person to heal is above and beyond, push me with…read morepositive energy to help me get through this

I really thank karina for helping my dad get in here. Shes such a special kind of person. Beautiful…read morepersonality and very knowledgeable and angelic, she goes above and beyond her duties. Jenny has been a beautiful help to my dad Robert. She always has a good attitude very kind and cares for her patients that I see 100% of the time. Great facility and great work. I appreciate you Karina and Jenny for always showing up and with great energy and the beautiful love kindness and caring you give to your patients / residents.

I would like to say Karina at the San Jose Health Care is amazing and to all the staff and all the…read morenurses I really appreciate their care and their professionalism with all the patients. I am really satisfied with the San Jose healthcare center. they are very compassionate, polite and very helpful. I recommend this place to anybody that needs any help with a patient. In need. The quality of care is amazing as well and the experience I had so far is very satisfying. Thank you very much Denise Samatua Happy holidays !

I had a relative who was here for a little over a week. The physical therapy and occupational…read moretherapy room was impressive, with even a mock car to help people learn how to get in/out of cars, etc. I've seen other rehab facilities in the area and across the country and this facility is impressive. Staff were friendly, and security process for visitors to get into the building seemed good.

Great care & concern. More PT each day than usually offered. The best Occupational Therapy facility…read morewith a mock car to show you how to get in & out with your restrictive movement. A mock kitchen for reaching & bending restrictions. The nurses. & therapists are wonderful. Great location next to El Camino Hospital in Los Gatos. The bathroom situation where you share a bathroom is not ideal & not as clean as I wished.

Rated 5 stars + another 0.5 star to express the outstanding professionalism and heartfelt…read moreappreciation to the director Durva and her PT/OT/scheduler staff who my amputee family member and family have the blessings to receive the assistances thru this difficult journey! Skills can be trained, but not the hearts which impact beyond therapy. Thank you again from the bottom of our hearts to Henry, Scott, Hieu, Jordan, Diane, Yovanna, Kenny .. and the whole Durva Team for ALL you do daily *_* S.S + Family

Did you take the time to notice that most of those who give this location a positive review are…read morefamily members and not the actual residents. As a resident I will agrée that as individuals the staff is made up many wonderful people who are very caring and possess an incredible amount of Patience! Especially when considering how overworked and underpaid they are. As a result there's a high turnover. My issues were with the administration and, or, administrative staff and their policies. I missed an appointment with my neurosurgeon because social services failed to make Transportation arrangements as a promised they would do. The on staff doctor assured me that he would make a girl to a local neurosurgeon for me and I never heard that word from him again don't matter. I express the desire to apply for IHSS home Care service for whenever it will be released that never happened. In fact everything they told me they would do they didn't including sending my prescription information to the Walgreens I requested they send them to. Nurse assured me that she had already done it as I was leaving it's true down to be completely false. The beautiful swimming pool for physical therapy was one of the main attractions to me to choose this location come to find out it is only available for outpatient physical therapy and hasn't been filled with water since covid 19 in 2022.

I am grateful for the treatment, and service that Vista Manor gave my dad during his stay. I was…read morevery impressed with the hard work of the attendants, nurses and of course Social Services Bella. You all did an amazing job. Believe me Vista Manor does NOT stink. It doesn't even look like a nursing facility. It's extremely clean. I would highly recommend this nursing home to anyone that wants to see their parent , or siblings in a happy clean environment . Thank you Baby Lynn for everything you did for my dad. There very blessed to have you. Belinda Munoz. Patient : Raul Munoz, Sr. Five star

My mother was a recent patient at Vista Manor for two times, one month each for two knee…read morereplacement surgeries. The facility and support teams were incredible! There were bilingual, multi-identity medical staff that made sure that all or any patients were cared for. As the caregiver and son, the center kept in consistent communication with me about my mother's health and care plans. The center hosts inclusive and accessible events for patients, I appreciate how the center prioritizes cultural identity in staff and patients. The visiting hours were easy to come in-and-out, and enough space to have patients relax outside or in common spaces. I would like to personally shoutout the medical professionals: Michelle, Darren, Cat, Patricia, Thanh, Catherine, Elijah, Stella Director of Nursing, Jerome Director of Therapy, Navya My mother has been satisfied and incredibly grateful for her medical treatment, and hopes the medical care staff deserves their recognition.

My grandma is a current patient and she's had a great experience. She is doing therapy after a fall…read moreand the staff has helped her improve and regain her strength. Her nurses and CNAs are very nice and help her with her daily needs. Great facility!

I am recently home after a two week stay following surgery for a broken femur. I think I will…read morebreak down my review by area, as the rating is very different according to what was going on. PT and OT: Excellent!! 5 stars. I can't say enough good things about them. You don't always get the same one day to day, but it really didn't matter. They are wonderful . Facility: The rooms are kept fairly clean, with staff sweeping, mopping and emptying the trash twice a day. However, it's obvious that the owners don't really care about fixing minor issues. The pull for the light switch over my bed was broken, so someone had rolled plastic bags into a rope and secured it to the end. The curtain that separated my bed from my roommate's didn't go all the way to the end of the wall, as it wasn't attached to the rings. Not too much of a problem except when I had graduated to using a commode, which was on that side of the bed. I felt a little exposed. One of the ice machines was broken the entire length of my stay, and I was told it hadn't been working for some time before that. So sometimes you were able to get an ice pack to put on the incision and sometimes you weren't. Care Nurses: Most are kind and caring, only one or two that weren't. I was surprised that they aren't taught to greet you when they come into your room. If I'd pulled the call cord, they would come in and just say, "You called?" Not much warmth. And they seemed woefully understaffed. Not ONCE in 2 weeks did a CNA offer to wash my hands, and there was no hand sanitizer within reach. After a week, one of them wiped me down with a damp towel, no soap. I had my husband bring me wipes which I used. I also was surprised at the lack of training that they had regarding moving my body for a diaper change. You need to roll onto your side, so the diaper can be placed under you. At first, they would push on the surgical incisions on my hip and thigh, causing me to scream in pain. I ended up showing each CNA the pictures from the x-rays of the break, to hopefully get them to be more careful. By the end of the 2 weeks, I had them trained. Mostly they came pretty quickly when I called for a change; however, twice I had to wait an hour after a bowel movement. And of course if you then pee during the wait? Messy. I was told my CNA was with another patient. Fine, but there were staff talking and laughing the whole time in the corridor. Get one of them to help out. RNs: Mostly caring, some concern, but they sure aren't warm and fuzzy. There seemed to be a breakdown in communication sometimes between the nurses and doctors, and between shifts. Eye drops were scheduled 2x day for scratch in eye. First day yes, then for 5 days nothing. I had my own eyedrops which I used, although they weren't the medicated kind I was supposed to be getting. Pain meds were to be every 6 hours. Sometimes it took 7-7 1/2. Once I was told I didn't have anymore by an aide, then the nurse came back from lunch and said sorry, my fault. The meds that I normally take daily at home were also on my schedule. Sometimes I got them, sometimes I didn't. I finally had my husband bring them from home and took them myself. I had both a heat rash, and a rash brought on by an allergy to the adhesive in bandages. When I asked, some action was taken, but it didn't become a part of the routine. No one asked about it, and I had to keep requesting the cream. Food: Ugh. Very little fresh fruit, overcooked vegetables, and most everything looked extremely unappealing. Friends and family would take turns bringing me lunch, which was usually enough to have half for dinner too. The kitchen was shut down for at least 2 days for a health issue. They set up in the courtyard and served hard boiled eggs and plain bread for dinner and breakfast. Noise: It's hard enough to get sleep when you are in pain from surgery, and I am glad they would come in when it was time for my meds, but the noise level at night was unbearable. It seemed like the staff were standing near the doorway laughing and talking-like a party was going on. Many nights a patient would call out "Shut up". I got noise canceling headphones with a white noise app on my phone, and that helped. I would certainly never go there again, or let any of the family.

My family is very grateful for the care our grandmother receives here. The staff is kind,…read moreattentive, and truly treats residents with respect and compassion. The facility is clean, and communication has always been great. It gives us peace of mind knowing she's in good hands. Highly recommend!

My father was there for 1 month and he was taken care carefully, all the staff is so nice and…read moreprofessional, the food was decent too, you can bring food from outside just let them know. Also they have other activities to make sure my father doesnt get bored such as chess, karaoke, etc.

After knee replacement, my sister was sent here for rehab. We met Julie Flaminiano and she helped…read moreus so much! She was so kind and professional to both me and my sister. She made herself available to answer all our questions. And she provided the very best service for my sister. Even after we left the rehab, we still had questions and Julie answered them for us. And continues to be a source of information and help. We are so grateful for her.

I was skeptical at first but this place was really good though I know that all nursing care…read morefacilities aren't 100% perfect. My dad had to stay here for almost 2 weeks for rehab after being transferred here from Kaiser. The place was clean and is in a really good neighborhood and is within walking distance to restaurants and shopping. The CNAs and nurses were very nice. I forgot one of the nurses names, I think it's Helen. She brought my dad a packet of hot chocolate for later and always said hello when she saw him. Another CNA or Nurse named Star was also great with my dad. My dad was well taken care of here. If you ever need to put your loved one in a care home whether it's temporary or permanently, I trust this facility.