I just wanted to say a simple thank you to Jone Health Bay Area. They were so attentive to detail…read morewhen helping my father; it's a rarity these days. Their nurses showed compassion and great bedside manner. Truly greatful that I got them for my fathers home health. It's companies like this that will continue to prosper and provide efficient Home Health for families in need.

I've dealt with two other home health agencies and Home Health Bay Area was by far the best. From…read morethe beginning, Nikki explained the process and communicated with me all the way, as did the nurse, OT and PT. I really appreciated the outstanding expertise and care this agency provided to my Mom.

This place is stellar. I appreciate the extra care they take in caring for my mom. From logging…read morein everything I bring for her, to spending extra time with me and explaining her care, to including me on conference calls with her doctors every time they need to discuss her care and physical therapy needs...they are on top of things. I love that they have a garden area right by her therapy room-she loves gardening. She loves being out there, enjoying the flowers and plants and seeing the resident rabbit in the second garden area! Her room opens up to a beautiful view which overlooks a wooded area with little squirrels and birds running by where she can see them every day. They spent 20 minutes on the phone with me discussing her food preferences! Now I know no place is perfect-but this place has proven that they really care about the residents and their families, which is more than I could say for other places my mom has been. I'm so grateful for the staff at Carlmont.

The staff are very hardworking and courteous here . I came to take a friend out and help out .read more

My mother has been a post acute patient for just over 2 weeks after a short hospital stay and…read morerecommendation that rehab would be needed to get her stronger and back on her feet. Our family discouraged us from this place because it is an older facility and it seems there is a mix of physical / occupational therapy and longer term care patients (it is true). What I found was a caring staff, smaller set-up and nice group of patients to help mom transition to what might be a new path for her. Mom has vision, hearing, short term memory and now physical weakness and she likes the place. I have found that when I want a modification to her care (later bed time, that I would do mom's laundry, to review the list of goals for her physical abilities) the staff is quite willing to accommodate. Mom may not fully get back on her feet and we might need long term care and Devonshire has been a good staging area to determine what is possible. Mom's room mate has be so patient with mom and her short term memory issues. The grounds are nice and it is possible to have our visit out in the courtyard which mom likes. Devonshire is not for everyone but for my mother's needs it has been a God send for our family.

I am sharing my honest experience during my dad's stay with Devonshire Oaks to help other families…read moremake an informed decision. The actual care provided to residents, especially by the rehabilitation therapy team is good and attentive. Overall, the ambiance feels less like a wellness center and more like a local market. Microwave/refrigerator setups in resident areas often have strong, lingering food odors because staff frequently cook or heat up various meals throughout the day like Market Place. The staff is predominantly Filipino (about 99%), they almost exclusively converse in their native language everywhere in the facility, including around residents. This can feel isolating and non-inclusive if you do not speak the language. The dining room area is frequently used by staff for karaoke, with extremely loud singing of native songs while residents sit nearby. It is not a restful or dignified dining environment for residents seeking peace or standard care. If you are looking for a calm, restful place focused on holistic physical and emotional wellness for a family member, I would recommend looking elsewhere. While the hands-on rehab care is solid, the everyday environment and staff activity fall short of what most families expect for long-term health and well-being.

My mom recovered here after her surgery for a broken hip. The nurses and staff were very attentive…read moreand kind. The facility is a bit old and the rooms for two patients are a bit small, but the quality of care is good. And the food is overall tasty and healthy. My mom did well there and left after a few weeks. She had physical therapy and occupational therapy several days per week.

I feel as though I would have gotten much better care in prison. I was here for one full month, and…read moreit was so appalling, the quality of care is non-existent, the language barrier almost sent me to the emergency room because a CNA did not know how to tell the RN that my blood sugar was dropping, by the time the RN actually came to my room, My blood sugar had dropped to 45!! That was not an isolated incident by any means. I was there for serious post-surgical care on a major foot infection, with the doctor's orders to change my dressing twice a day. It was all I could do to get it changed ONCE a day, I reported this directly to the physician her in the facility and he didn't seem to care because nothing changed. I tried explaining to the nurse's that the rest of my life depended on my care at this facility, any faulty care could result in amputation of my leg from the knee down. One day, size 10 rolled around and not one nurse had come to see me all day (with the exception of giving me my meds.) I struggled into the wheelchair, rolled myself to the door of the room, and at the top of my lungs I yelled out "Would someone please come and change my dressing!" Bunch of employees game running, and my dressing was changed immediately. How sad I had to stoop so low to get any medical attention. The staff was neglectful, the RNs were WAY over-worked, and management did not seem to care so long as their protocols were being met. I actually wrote a long complaint letter to the licensing board of the state of California to let them know of how egregious the "care" I received from this facility. DO NOT GO HERE!!

Worst experience imaginable for dear family member. If you wish to put your loved one in a fancy…read morememory care on the outside place, and just live your life with relief your loved one is 'semi ok' without updates then definitely go here. One star given for cleanliness of areas and room, and some very kind staff. This is surface level, however, as LO did not receive care consistently and staff did not have training to do most of the basics. The staff will be attentive on the surface, on day one, then vanish. Management will be all supportive if you keep your mouth shut and any updates will be sporadic, not truthful, inconsistent and sadly, non supportive. Senior leadership lacks oversight and you will be gas lighted on multiple levels. The price is sky high and you do not get what you pay for. Food is good if you order off menu vs vats of food specials. Sadly, they simply do not care much for residents as evident on multiple visits and their motto of caring for your family member like family is not factual. Avoid this place.

Kensington felt so personable when it comes to staffing, even staff who do not work in care always…read morechat and make an effort to acknowledge the residents. Numerous other facilities I have been to only see the residents in passing and don't know their names, however, this is not the case at Kensington! The price may sound large at first, but you get what you pay for. Bonus points for the space being immaculately clean and inviting

My mother has been a patient here for several days now. I am so thankful for the quality of care…read moreshe has received at Atherton P.A. and for the hard work of staff to keep the facility clean. I heard warnings about the quality of SNFs available for Kaiser patients. Since I was worried for my mother, I toured several facilities before I found Atherton Post Acute. I left several messages to all of the facilities contracted with Kaiser, as well as filled out their contact forms. Atherton was one of the two who called me timely. Some of them still have not responded. From the start, the cleanliness and patient centered environment is what attracted me to this SNF. My mother had a rough start at the facility and the nurses were very caring and patient. After the initial anxiety my mom had, two of the night nurses told me that it often takes a couple of days for a patients to get settled in. They completely understood and told me how much my mom loves to converse with them. The PT and other activities are so varied, my mom appreciates she has a choice of things to do. She particularly loves the ability to receive Holy Communion. She has come to understand that she has work hard to get through the PT and healing and that there are things she can do there to help the time pass easier. Communicating with their coordinators and managers is very easy. I found that my mom's renal diet food was making her miserable. The coordinator quickly worked it out with the cook, and she has been really happy with the variety. Everyday, I've seen my mom's spirit improve. The doctor and nurse coordinator has been on top of my mom's improvement and it's so easy to talk to them about her medical condition. They have given her outstanding personal care. The staff is friendly and are very respectful about privacy. Many of the patients need personal help, and you never see people in there rooms being cleaned up or changed. It really helps that the staff are cheerful and caring. The facility has really nice community areas. Patients have the option to sit together in a dining room, or dine in their rooms. The rehab room is huge and my mom has been having fun with some of the easier exercises. Everyday, laundry is taken out and washed when requested, and everything from socks to toothpaste are readily and happily given when requested. It is always nice seeing the nurses and other staff make their rounds because they are so friendly and always glad to help. I would highly recommend this SNF to anyone.

Our family came to this hospice when my father was admitted for comfort care for three weeks. This…read morewas one of the most emotional and vulnerable times of our lives. There were a few nurses who were truly compassionate -- they hugged us, reassured us, and made it clear that my father's comfort mattered. Those moments meant more to us than they will ever know. However, there were also nurses whose approach felt cold and dismissive. One nurse was so blunt that he didn't even finish feeding my father because it was taking him too long to chew. In a place meant for comfort and dignity, moments like that were deeply painful to witness. The facility itself could also use more nurturing care. The environment felt in need of better cleanliness and attention, which is especially important in a setting where families are already carrying so much emotional weight. Sadly, my father passed away. I do want to acknowledge one nurse on the third floor who stood out beyond words. From my very first visit, which was incredibly emotional she assured me she would take the best care of my father, and I believed her. Her compassion, warmth, and humanity brought comfort to our family during the hardest days of our lives. I saw her again recently and couldn't help but hug her. If you are reading this, please know you are truly an angel. I only wish I had remembered your name. May God bless you with love, peace, and happiness. Hospice care should be built on patience, kindness, and dignity. I hope this facility reflects deeply on the care it provides, because families will remember these moments forever.

Kellie is awesome! Great communication and follow through. Kellie helped find a Caregiver to help…read morewith a client that I work for and she was a perfect fit. She is still with us now for over 2 years. I recommend Kellie always!

As life starts to become a full circle, I am thankful for finding Stay At Home Senior Care. The…read moreowners and caregivers are knowledgeable, trusting and kind. They're incredibly patient working with my aging mother who is stubborn and wants to stay living in her home while struggling with her loss of independence. Stay At Home Senior Care is helping fulfill my mother's wishes and provide me the reassurance that she is well cared for.

I visited a friend at Webster House Health Center frequently for a few weeks, recently. The nursing…read morestaff was great every time I interacted with them. The entire staff is very caring, attentive, and knowledgeable. I appreciate all of their service, working an overall very difficult job.

Tv blaring all night as I couldn't turn it off. Room was freezing as a short term roommate…read moreopened the door to outside and staff didn't see fit to close it. Even after I signed a form recognizing that I was self releasing against medical advice,an employee twice tried to physically block my exit, almost causing me to miss my uber. This place should be investigated by the state