In 2024, I signed a $6,000 contract with Empower Home Services to complete the electrical wiring, permit coordination, city inspection, and PG&E grid turn-on for my solar system. After delays and permit missteps on their end, I finally secured the permit. Instead of completing the job, Customer Care Manager Joshua Segobia emailed me claiming I have to print my own 11x17 plans, install my own safety placards, and schedule/host the city inspection myself before they will do anything else. I hired a professional company specifically so the electrical work and inspection would be done legally and properly to code. I have sent multiple follow-up emails and phone calls on July 15, July 31, and August 10 asking for clarification and management assistance, and I have been completely ignored. I need Empower Home Services to step up, send a technician to handle the final city inspection, and file my PG&E PTO immediately, or I will be escalating this matter directly to the CSLB and my financing company. read more

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BEWARE!!! We signed up because we were told our monthly payment would be a fixed $470 and that solar would save us money. What was never clearly explained to my family was that the payment increases every year. At $470 per month, the deal sounded reasonable. But after reviewing the terms, the payment will rise to about $550 per month in 5 years, around $667 per month in 10 years, and over $1,000 per month by the end of the agreement. During the signing process, we were also encouraged to verbally agree and were told that reading the contract in detail was not necessary, and that we should simply trust what was being said instead. We were also pressured into signing the contract. In hindsight, this made it difficult for us to fully understand the long-term cost structure at the time of signing. Had we fully understood the escalation in pricing, we would have evaluated the offer differently. After the sale was completed, the sales representative stopped responding to messages, which added to our frustration. For anyone considering solar, make sure every promise is documented in writing and take the time to carefully review the full contract before signing. Do not rely solely on verbal assurances from a sales representative. Thank you for making us purchase a $120,000 system Alex Linares. Especially after we told you that my mother was laid off. Update: Please stay away from Empower my mother called them and they basically said she's stupid to trust them and to take them to court. read more

Empower Home Services - Solar Installation Near Me - Clovis, California

Do not ever work with this company they will get you in a sales pitch with all incentives and then they will say oh we never promised it. It will literally take them one whole year to install a simple, basic solar panels and then after that, good luck with getting anything done from them and I would literally really recommend do not work with this company. They are fraud. if I can, I would give them a zero star or below zero. read more

We have one of the more powerful and efficient systems in our area( pg&e told us (we r in santa maria). Happy with install, system, and ROI (u own them, its the way to go). Our bill went from 650.00 a month to 60.00 dollars. We are 90-100% off grid most days. (we have AC and a workshop we do home projects on in garage, plus extra full size freezer and full size 2nd fridge in garage) house is almost 3k sq.ft. These panels serve our needs and we run laundry daily. Very happy also, one of only companies that offer assurance insurance for tesla batteries and panels past 10 yr, 12yr, and 25yr warranty marks. read more

Empower Home Services - Sign to let people know who did our install( we didn't want sunrun taking credit) - Solar Installation Near Me - Clovis, California

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stranger showed up at my door with my last name and my installed solar company claiming they took over for my state and my neighbors weren't satisfied with their energy bills; he wasn't honest with me. I called my solar company and they do service my address, claimed he was from this company, sorry if you are being scammed or just not training your sales people to have integrity. read more

A salesperson came door-to-door to my uncle's house in Antioch, CA and convinced him to install solar panels on his home. At the time, my uncle said that someone "just went up on the roof and installed panels and it was all free." My uncle is a widowed Vietnam Vet who is 100% disabled. At the time of this sale, he was 80 years old and living alone with dementia. The panels are not working and have been reported to Empower, the installer, EverBright, the leasing company, and Omedian, the company that services the panels. The PG&E bill has never reflected a reduction in monthly cost for the solar. My uncle is now in a memory care facility and our family is committed to a $212.56 monthly payment to Everbright Solar for 25 years. My uncle never would have agreed to this purchase had he fully understood the financial obligation. At his age, he would never financially benefit from such a purchase. Empower took advantage of my elderly uncle and abused, misrepresented and fraudulently convinced him to DocuSign a contract in which he did not fully understand. read more

We love our country home! So when we found out our A/C needed help we immediately contacted Empower Homes Services. Tony showed up on time and thoroughly evaluated the A/C. His communication and professional presentation were appreciated. He explained in layman terms what was needed to repair the A/C. It was a surprise that he also provided a reasonable quote; so we immediately accepted and agreed to the services. It's good to know our country home is in good hands with Tony. A five star shout out to Empower Homes Services and for hiring great employees like Tony. Thanks again. read more

After solar installation, first two months' electric bills were outrageous. When we contacted customer service they were rude and very unhelpful, even hanging up on my husband at one point. Finally discovered that they had not set battery back-up to be used by us at night--instead it was given back to PG&E at huge financial loss to us. They have taken no responsibility for this error. I would never recommend them to anyone. read more

I got a call less than 24hrs to schedule service for my HVAC for my rental. Great customer service. To the point, follow up sent right away via text and email. Will be using their services in the future and feel comfortable referring others. Thank you Zach! read more

I was intimidated about solar but the people over at Empower communicated with me every step of the way. They answered all my questions and as a first-time homeowner I was put at ease with the customer service and knowledgeable staff. Installation went smoothly, I found the whole process fascinating, installers were efficient and cleaned up after themselves as though they were never there. read more

These guys swapped out my inverter. The tech left before completing the job blaming my wife for not knowing the Wifi password. So the tech just walked away without connecting to the internet for monitoring the system. He could have called me. They never came back and gave me crap about how it was working even though I could not monitor the system. I was promised a return. I tried to tell them I wanted to use the repeater that was originally installed but they refused to come back. I ended up setting up the system myself using wifi. The system works. That is the good news. read more

No one can help! No One knows what work order I speak Of. I asked for a manager or supervisor was told the supervisor refused to take my call. My true ups are 200-400 monthly. And no one will tell me why. Worse mistake ever going with this company. Custom service and custom satisfaction are non existent. So disappointed! read more

Been kicking around the Solar bucket for a while. Finally decided to pull the trigger and had help from Tim. Him and Empower made the process very smooth. They answered all my questions thoroughly so i was comfortable to move forward. I wish i would have done it sooner as i am seeing the savings on my Pg&e bills. Thank you! read more

Had solar installed through Empower, project went smoothly and system is working great. We haven't had a true up bill since we had our system installed. Highly recommend! read more

I've had my solar installed for almost two years now and have not had any issues to this day. They updated my electrical box and did a clean job of installing all conduit as well. Recommended them to a handful of friends and family. read more

My rating has not changed. This company is completely incompetent. My panels were installed in early October and are still not authorized for use by PG&E. While I understand the issues with inspections and how slow PG&E can be, Empower is by far the culprit in the 7 month delay (so far). First, they mis-scheduled the first inspection (first fail). Then they failed to notice that part of the project was a main power upgrade. (Second fail) Then they lost the paperwork - a neighbor found it and brought it back to my house. Next was the water spigot issue that was under where panel upgrade was to be installed-I was told by Empower employee to just cap it, have it inspected and then uncap it. I chose to proactively move the spigot away from that area, the cost of which was $1,600. Turns out that the entire water line can not be under the panel, so that was done for no reason. They talked me into a side-by-side panel system, which bypasses PG&E, but they did not fix the paperwork with the city (third fail). Fourth inspection finally passed and waiting for a permission to operate... If I could do this over again, I would definitely NOT have gone with Empower. read more

I am very pleased with this company and their responsive customer service. Chris made sure adjustments and corrections were done immediately and perfected it to my wife and I's satisfaction. Jake from California Renewable Energy has been amazing as well in being very responsive. I highly recommend this team! read more

Empower Home Services - Solar Installed - Solar Installation Near Me - Clovis, California

4 stars 11/09/2023 The Empower Company overall is great all Staff and Techs have been wonderful. We had a problem with the gateway on the system due to us being forced to change our internet/Wi-Fi for spectrum. The problem was to get this gateway working again took about 4 weeks between calling Enphase with several calls with no resolution. Then we called Empower we called them once and it too awhile for them to follow up with Enphase to see what happened. Then I believe Empower went through chain of command of their own, then they sent out a Tech today 11/9/2023.The gentleman was very knowledgeable, pleasant and had the system going in about 30 minutes or so. Thanks read more

As the other reviewer mentioned, THIS COMPANY HAS BEEN COMMITTING FRAUD. Two people who work for California Renewable Energy impersonated California state workers and coerced me into signing a contract that violated California Solar Consumer Protection Guide. I reached out the the self-claimed California state worker to verify his credibility via Email and phone, to California Renewable Energy at (760) 282-4066 and to Empower Home via (800) 306-6953. No response from any of them has been received. Therefore, I reported the three parties involved in this matter to the Attorney General of California and Contractors' State License Board. All three parties involved in the fraud had connections to Utah. The two people who visited my property and claimed as California state workers and students of University of Utah. The owner of the business graduated from Utah State University. The californiarenewableenergy.org domain name was registered to an individual in Utah. The company that ran the credit check on me (Enium) was based in Utah. It is website domain is enium.com. The company's CSLB license lists multiple citations from the board. The company and its affiliate California Renewable Energy posted 500+ 5-star fake reviews on Google and I reported this matter to Google so that they could be taken down. I am seeking further legal action against them. If you have been impacted by their business fraud, please reach out to me. LETS STOP THIS FRAUD! read more

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Best Solar installers out there by far, it's not even close, best customer service I've ever had, they respond immediately and helped me with everything I needed and asked for without hesitation read more

I would not recommend this company to my worst enemy. I have called them to check my system and they say it works fine even though we pull from the grid. we have trees in front that shade the roof and they still put the panels there. I Called and the gal talks over me and won't listen to me. she said cut you tree, REALLY, that tree was there when they put the system up. we told them then that we were not happy with that. the guy said that if there is a problem when the tree get its leaves to call. ALL THE GAL SAYS IS TO READ OUR CONTRACT AND CUT THE TREE. Very poor service. We started with Vivint salesman and he ended us up here with this company. I'M NOT A HAPPY PERSON AND WOULD NOT RECOMMEND EMPOWER TO ANYONE. GO SOMEWHERE ELSE. read more

Great experience with Zack and the team at Empower. Zack went the extra mile to ensure our large project had everything we needed. Highly recommend this team as they are responsive and knowledgeable. Installation was quick and easy. I was pleasantly surprised with how fast Empower contacted PG&E and connected our system to the grid within 1- 2 weeks after completion. read more

My daughter in law recommended these guys and I cannot believe there are bad reviews here. Our experience has been satisfactory. They have been very communicative via email, we were just installed and I look forward to getting the installation process finished. read more

If I could give it, zero stars I would. Lousy service. Lousy follow-through. My inverter went out in September last year and it took them until January to fix it. Consequently I had a $2000 trueup this year and they refused to help with it! read more

Don't purchase or finance a solar system from this company. Our family's experience was terrible. The sold my sister-in-law a 27k system (with their handy financing) and did not stand behind their product. We tried in good faith to resolve a dispute over a few thousand dollars to fix their mistakes. Unethical company. There are many other solar companies out there. read more

Run, run, very far away. It took almost 2 years to get my solar up and running on my house. I should have known to cancel my order when they scheduled my install and didn't even have my product in stock/the right warehouse. I was given the excuse that all installers had Covid at least 10 times during this process. And after my equipment was finally up and running, it stopped working. Their technician said it was because they didn't install the equipment properly. Then I was accused of tampering with the equipment and that's why it wasn't working by their VP Brad. I would never want anyone to go through the same headache and stress that I went through dealing with Empower Solar. read more

It took over a year to finish the job after they abandoned the job and told me to get an electrician to finish the job. They did extensive video and photo documentation pre-contract, so they knew what was there and I made them aware the 2008 installed shop electrical had no permit. They insisted the shop was the best install location. The first inspection was a disaster and had about 7 issues to be fixed. They apparently did not know that after installing solar next to skylights in a shop you need fall through protection installed. They didn't ground the subpanel on my shop, nor connect the main panel with the sub panel via a ground wire. I had to get all this done with another contractor. The other contractor called for the final inspection and got it completed. Then, EMP came knocking for the final payment threating to disconnect my solar if I didn't pay them immediately. I am trying to get them to cover the electrical cost after the County Inspector told me it was their "Baby" after they opened the panels. Emp took on the job and then decided not to finish the job for unknown reasons. It was terrible. read more

Dealing with Empower Solar and California Renewable Energy has been a comedy of errors and nothing less than the most frustrating thing I've ever had to deal with. Every single person in every single department that I dealt with completely and unapologetically ignored me. Never in my life have I dealt with a business who truly couldn't have cared less if they were providing customer service or the product that they were paid to. Every appointment that I had they would no show/no call and every time I emailed, text or called anyone, they refused to speak to me or call me back. In one instance, the Rep actually text me to say that he couldn't help me and wouldn't call me back. The installation was done by unskilled and untrained laborers. They ended up stepping on my ceiling and cracking it to pieces. Worst yet, it took many months, unanswered calls, three laborers and countless anxiety to actually get them to come fix it. The VP gave me his cell number and then wouldn't answer my calls or texts and wouldn't call me back. Save yourself the heartache and trouble and don't use this company! read more

Horrible company! My husband and I have been through such an awful experience with these people. We started the process back in June had the panels put on in July, it is now January and it is still not up and running the panels are literally just sitting on our roof. The panels were put on incorrectly and has caused damage to our roof. On top of that every time there employees come to our home they never finish the job they're sent out to do and they do horrible work, extremely inexperienced. To top it all off we had rain back in December and it caused some severe water damage to our home, they refuse to fix the damages properly and the rain is going to continue so you can imagine the anxiety that this has caused us. We were told by the sales rep we wouldn't have to pay a dime until the solar was actually up and running and they started charging us back in October. We are now planning to take other measures to solve our problems. Please save your time and sanity ! read more

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I wish I could give it lower than one star. Do not trust this company with your solar. They are dishonest. Terrible customer service. Chris is the worst. Do your homework shop around and look at reviews before you decide to go with this outfit. read more

Unfortunately, our experience with Empower was incredibly disappointing and frustrating. Our panels were installed November of 2020 and not correctly turned on until July 2021. That's correct, our solar panels sat on our roof for nearly 8 months, while we paid for both the panels and a growing true-up with PG&E. Turns out at installation, the system was not properly "commissioned" causing the panels to work but not actual send power back to the grid. When I first noticed, I was told by my rep that this is normal because the panels were installed during the winter months and we were likely using more than we were producing. But as that true-up grew to over $3,000 in the spring, I knew something definitely wasn't right. They sent out a technician and he quickly identified that the system setup simply hadn't been completed. Perhaps the most frustrating part of all this was the lack of concern and apathy that we received from Empower. There was zero remorse from the management team (we spoke to Chad Vogel) for the fact that they completely fumbled our install. The management team avoided my calls and emails as I attempted to get some resolution on this. I paid over $2,000 towards my solar financing over the eight months while accumulating over $3,500 on my true-up for the panels uselessly sitting on my roof. I recently received a check from them, which I do appreciate but hardly makes a dent in the cost I've incurred due to the companies incompetence. read more

The lack of communication with the client and no follow through is just awful. First they don't do the best placement for the panels, so I had them plan a different location before signing off on the plan. We got the city permit in less than 2 weeks. Then they scheduled instillation. They never showed up. I had to reach out to them about this. They came a few days later and installed. I had not received any information after a week so I reached out again. I was told 7-10 business days for the inspection. It has been 23 business days since the install and I still have no other information. I reach out the the account manager at least once a week for an update. She doesn't respond except to give excuses as to why it is taking so long. I have asked to speak with a supervisor, and nobody contacted me. I asked for a copy of the contract as I want to see if there is a way to get out of it. It wasn't sent to me. At least not until today AFTER I sent an email stating I filed a complaint against the company with the BBB. Did I mention that they have also sent me over the document to sign stating they completed the job. Mind you the panels are installed, but the box is empty, no inspection has been done, and they have not contacted the power company to get it activated. By signing that paper, I would be saying they did everything and they would get paid although I cannot possibly use the panels. Can you believe that?! As Chuck N stated, the person who came to my house posed as a worker from the power company when he first spoke to me. He did have the "Empower" logo on him the second time we met. I do not trust this company to follow through with anything. It concerns me that they will not fulfill obligations to replace broken panels and whatnot in the future despite having a warranty. I cannot state this enough, do NOT do business with this company! read more

Prmoised the world only to be bent over for the 4 months with no resolution to what we signed. Entire company is trash. Look elsewhere

Thank you, Jeff for your dedication to our solar needs. We were very new to the whole idea and process. Jeff made it easy to understand, took the time to answer all our questions and did a great job with his presentation. We are now looking forward to smaller utility bills. What a smart move. We're glad we choose Empower for our solar needs. Thanks again, Jeff! read more

Great company, great employees!! They installed my solar panels and it was a great experience throughout. Definitely would recommend to anyone. read more