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Empire Today

1.4 (233 reviews)
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Services - Empire Today

Carpet binding

Carpet installation

Carpet removal

4 More Services

Carpet repair

Carpet restoration

Floor installation

Floor repair

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Recommended Reviews - Empire Today

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Expect your floor to be uneven.
Robert K.

I hired Empire Today to retile my kitchen. Their workmanship was very poor and they left the room a mess. Given how expensive they were, I expected to get a much better level of service.

Look at the difference in levels!

I don't even want to leave a star. They messed up my floor bad! Left a support post with nothing under it and covered the gap with trim! Just look at the picture! Need to say I've filed a dispute with my credit card over this!

Sales Rep Gerson and his wife own foxhounds like the ones shown here

Empire Sales Rep tried to rip me off. Mgmt knows and does nothing I sent the following to Empire Today headquarters at 333 Northwest Ave, Northlake IL 60164 In my entire life until now I had never encountered the extent of blatant misconduct from a sales representative, then lackadaisical mismanagement from leadership as I've witnessed with Empire Today since becoming your customer in November 2021. I am writing to you because in more than six months I've received no resolution for the following issues pertaining to my $1,800 project. During my In-Home Estimate in Annandale, VA on November 2nd, 2021, my Sales Representative [name removed] fell in love with a piece of artwork that I own on the basis that his wife would enjoy it, and offered the direct exchange of the Empire Service Plan valued at $250, and implied that if I did not trade the item then I would pay for the ESP out of pocket. (SEE ATTACHED PHOTO) He stopped our discussion at one point early and sent his wife photos of the framed print. Additionally, [he] refused to honor a $250 discount code that I provided him on the basis that he would give me a "better deal." I later learned from the local Assistant Manager James [last name removed] that the ESP is normally provided to the customer at no additional cost, and that the basis for refusing the discount code was illegitimate. In the moment when [Sales Rep] proposed this trade, I refused the exchange of personal property for company resources, as [my Sales Rep] had already phoned his uncle, a painter, during our appointment, believing [Sales Rep] was doing me a favor by finding a contractor who could help with the early phase of my project. Only then, [Sales Rep] offered to include the ESP in the deal. Trusting [him] and his uncle only led to more problems. [Sales Rep's] uncle fell short of the agreed upon scope of work, demanded increased payment during an abrupt departure and left the flooring transitions to the Empire crew the next morning who utterly screwed up the installation while [Sales Rep] facilitated from afar. Despite Empire's one floundering effort to make a repair, to this day it hasn't been fixed. I wanted to give the team the opportunity to tackle what they already acknowledge is a legitimate warranty issue and keep [Sales' Rep's] misconduct out of the picture, but the local manager Doug [last name removed] has been a total deadbeat. Months have passed with his inaction with the warranty, so on April 27th I reported [Sales Rep's] tactics. [Assistant Manager James] seemed to want to help but committed to nothing. He stated on May 23rd that his team would honor the discount code refused of me, and that [Manager Doug] was picking out new transitions. Nothing has come of it and nobody has contacted me again since I reached out on May 23rd and received his reply on the 24th. In my strong opinion it's time for the adults to begin making the decisions on behalf of [Manager Doug]. I am asking for your intervention as soon as possible.

Wrinkling carpet

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Ask the Community - Empire Today

Review Highlights - Empire Today

Empire carpet gave me the best carpet prices and an excellent, long term, transferable Warrenty for the next homeowner.

Mentioned in 3 reviews

Read more highlights

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Executive Floors - Here is another angle of the same stair case refit ...We also did the railing and the pickets and the base ...

Executive Floors

(6 reviews)

I built a home with Richmond American and upgraded the floors. The company they used was executive…read morefloors. I know when the builder had a few boards replaced that had been damaged during the construction process by other contractors they called them and while I was home they came in and very neatly replaced a few boards. I was skeptical at first, thinking that they would not match, or fit correctly, but 7 years later there has never been an issue with the repairs and even I can't find them to point out. I had my whole house painted and the painters on the last day damaged my floor with an aluminum ladder and scratched it 1/4" deep in multiple places in my entryway. I had the original floor info from the builder but wasn't sure who to call. I asked the builder for the floor installers name, and they told me "executive floors" and sent my info to them. A few minutes later Margie called and arranged an estimate, and for a few hundred dollars my floor damage was replaced by an clean and diligent working craftsman. The repair looks amazing, the repair man was prompt, on time, and left the area cleaner than when he arrived. If you want new floors, or to repair your existing floors I recommend you call Margie at executive floors in Manassas Va, and I'm sure you won't regret it

While we haven't done business with Executive Floors I did speak to Ian Uhlner about flooring…read moreoptions for a new construction home that my wife and I were looking at. Ian returned my call promptly and he was both incredibly friendly and very helpful in filling in the pricing gaps that the builder's sales rep had left empty in their pricing. I would absolutely contact Executive Floors in the future for any flooring needs.

Empire Today - carpetinstallation - Updated May 2026

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