One star is too much. They refused to match price. Larry my salesman wasted days. Then would not reply to my request to match price. After this I started reading reviews and saw many customers that had problems from pricing, quality and honoring warranty. . Do your honework and uoull find a better choice. read more

Three weeks ago my husband and I setup and appt with Empire Today for bedroom flooring. The sales person shows us floors we pick one and he says if you book in the next week we will give you a discount. So we book for a week later on a Saturday. The Friday before late in the afternoon I get a call saying the installer cut his hand and they can't come and cancelled our appt. And scheduled it for when they wanted it smack in the middle of the week. I called my sales rep 13 times and finally got him and said no we want a Saturday and afternoon appt. So he says let me call my boss and ask if that's possible. He books it for today. I asked him about our bedroom furniture do we have to move it he said no they do that it's in your contract. So this morning at 6:45 am I receive a call from them saying they would be there between 8-830am, I said no my salesman says Noon or afternoon, she states we don't make afternoon appts do you want to cancel like she was hoping I said yes. I said ok I guess, 8 830 goes by no one. I call the number she called from and she say we're on our way 5 minutes. She arrives with a little mini van and 2 guys in another van. She had the nerve to back into my driveway. She comes up to the door and say Hi maam how are you I said not happy she says to me yeah me neither, she has the sample of the floor and she says verify the sample before I come in. So I did. And then I said to her my husband and I decided to move the furniture to help you out but the bed you'll have to move and it's a sleep number with an electric box underneath it and it's plugged into the wall. She says we move no furniture especially electronic beds. Let me see it and brushes past me. She goes in to the bedroom looks under the bed and says yeah I don't think so she gets on the phone calls some guy name Mario and says no we won't move this so unless your going to do we're done, I said I guess your done. I told her I was done when she called me this morning she pulled a face and walked out. So now no flooring and now my husband has a line of credit with them for nothing. Apparently I just read online that in 2024 they were in finanacia, trouble. DO US ALL A FAVOR and close down! Nothing but lies and empty promises, I will take my business elsewhere! read more

i have never experienced a company as daft as this one. they are inconsiderate, unprofessional, poor value and a bait and switch "organization" first they gave us an outrageous $$ for our bathroom floor and when we said no, the sales person called his "manager" the price was cut in half we agreed to the installation and they never showed we waited 10 hours; an entire day for them to not even have the decency to all us back. we completely canceled the order ; needless to say . no apologies what a joke operation one star is too generous for this crappy organization read more

Absolute nonsense. That estimate guy called me at 8 o'clock that he would be at my condo in one hour. A hour later, I called him / said he was stuck in traffic. It took him another hour to show up. That's the start. When he got to my condo. He quoted me an outrageous price. Then after I told him he should leave he gave me a price $4000 cheaper. Then he told me that the computer would not reflect the new price until I gave him a deposit and he could push the contract through. I explained I would only pay and give a deposit if I saw the proper price on his computer system. He said he was not able to do that. I felt like I was getting shaken down the entire time. He was like a used car salesman. read more

We had a laminate floor installed. The underlay promised was not used, the plastic for application under the underlay was cheap. The salesperson that came to the house has quit them. We have her card with her promises written on it. The doorway moldings are cheap cardboard with a super thin sheet of color that peels even while they are installing it. Their customer service is subpar to nil. We purchased the 3 year warranty and again, their service is nil. We have several issues with the floor but they only address one at a time. We have spoken with natalia, mike, amanda, wasseem, deborn, dejena, joey, sharon and the list goes on. They love to transfer your call to someone else that can't help you. They will no show without a courtesy call to let you know. The most important thing with this company is you get what you pay for, cheap. Unfortunately you are still overpaying for the cheap stuff they use. read more

I could not be more pleased with my experience! From the wonderful saleswoman, Pam to the installation process, everything was top notch! Most important, my carpet is absolutely beautiful and flawlessly installed. It has transformed my living space. I highly recommend this company. read more

If you're in the market for Flooring DO NOT HIRE EMPIRE!! message me and I'll give you the facts on their 50/50/50 discount scam, their false advertising, hidden fees, unknowledgeable sales people, uneducated personnel, heck even their so called managers have no idea what's in their contracts nor what a Subcontractor's Waiver and Release of Lien is even though there's an entire paragraph, in small caps and bold letters in the front page! Ask for it and they're response was, "we'll get it to you in 5 to 15 days. Then I get a call from a woman asking if I was a bank because only banks ask for release of Liens . Really?! Read your documents lady!!! #empiretoday #empiretodaycarpet you suck! No, I will never refer family, friends, or anyone else to this company! read more

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DO NOT USE THEM! This company sends out a 3rd larry contractor, who makes your installation more impossible. They scam you, to gay money and let you know they will take care of the permit for you! Joke took the guy 3 months to obtain. The people who came to install the floor showed up 4 hours late. They never have my building the correct samples and the sent over their insurance says before the installation. My floor is already lifting, they never closes the permit! So now they are wasting more of my time to come out months later to reopen my walls and show the inspector, because they claim "they have a great relationship with the city," sounds like fraud if you ask me? Save your money and never use this company! They don't care about their customer it's most importantly their craftsmen ship! Stay Away! Oh and I will be filing in small claims court, the local branch and the woman who works their is a lair! read more

BIGGEST SCAMMERS EVER! I chose a plank because of the life time guarantee and they try ever way possible not to honor it. DO NOT USE THEM!

Beautiful floors!! The sales rep was new and with experience I'm sure will get better but the installers were outstanding and made the initial hiccups with the sales rep all better!! They explained everything step by step. They finished the work as expected and called to clarify details. I love my floors!!! read more

Empire Today - Huntington Ellington laminate floors - Carpet Installation Near Me

I'm filing this complaint because Empire Today from Naples, FL does not stand by its agreement nor their warranty policy. After having some flooring and white crown molding around baseboards replaced within 5 months the white crown molding, all of it, started peeling. It took my 2 more months to finally get someone to call me back because you are put on hold and then the call time doesn't go down the minutes increase as you stay on the phone. I will never recommend Empire Today because of their poor customer service and will never use them again. They do not stand behind their contract. If I could give less than 1 for rating, I would do it. Not good business at all. read more

Horrible service!! Liars!! A bunch of crooks!! Do not purchase from this place for anything!! They put me on a wild goose chase for about a minth promising me a great price for my stairs!! We knew it was too good to be true!! Bait and switch all the way!!fake sales people and contacts!! read more

Let me start by saying that i went on line to get an estimate and make an appointment but never finalized on it.... Three days later they showed up and I was the only one at the house and I wanted my wife here as well. As I said it was not finalized for the day and time.... So the man sets a 11:00 am appointment in front of me for a Saturday, with him i agreed... Came Saturday 11:00 am nothing. At 11:34 am i text him saying its now 11:34 am and not even a phone call to let me know he's running late. He immediately calls me back and says that he never got the appointment. He made the appointment on the phone in front of me and he said he will be here at 11:00 am if not sooner. No one showed up. Now you tell me is that unprofessional. Im giving them 1 star if there was a lower rating they will win it by a land slide... Dont hire them. Let me know your experiences and plz comment... read more

I would look elsewhere for flooring. First, they send two unmarked vans to my home. Seems sketchy. The carpet guys were nice enough, but barely spoke english. Still not happy with some areas of the carpet, and they have still not been out to address the issues, like the carpet around our bolted down safe is very poorly done, and the carpet that meets the tile of the master bath is fraying. The seam in the master is very visible as well. The flooring people did better, Jessica was nice, and spoke english well. There were a couple of issues, and, they did come back out and address them, but I am still not happy that the separation between my dining room tile and the new wood laminate has a strip of wood that had to be "glued" together and you can see that seam. I think I could have gotten better prices and work done by Home Depot or Lowes. For such a highly advertised company, and $5,000, I expected more. read more

The installer came and put flooring by the entry of the house. And was suppose to to close up 2 of the old flooring which he did but the old flooring from the entry he used it to replace the hall way bad business I'm stopping payment ASAP read more

Sales rep has only 2 types of laminate to offer (really), didn't know what is the price per square footage. Asked him how can you put laminate on concrete, it might be uneven. He said don't worry installers will fix it. They did for extra $2500. He gave me the price nd after I said that I can not pay that much, instantly called supervisor who was ready nd willing to shave $700 from $7000. Nice guys. I accepted it had to pay $1750 right there. They started soon and instantly realized floors are not leveled and that will cost me $2500, but the same supervisor, very nice guy, ha solution so he gave me discount $750. Everything had to be pad right on the spot. I complained about second room which I thought didn't need leveling. I got such a attitude from installer so i called supervisor again. He said no problem if there is any material left we will deduct from the price. The problem is they never showed me what was uneven with 3rd, largest room. They just covered it, because I shouldn't dare to challenge his 18 years experience. Many things went through my head, but that guy was not worthen the trouble. Nobody raze voice and give me attitude in MY HOSE . Last but not list was his attitude the last night before final installation when he TOLD me that h2e will leave all his dirty machinery and 2 large garbage cans in my KITCHEN. So I finally told him no . He thought he own my place. You will not clatter my kitchen with your garbage just because you are lazy to take to your truck, That guy had some nerve. Empire shame on you. Be very careful who you hire as contractor. This one is liability. People think twice before you call Empire, they stink read more

Seeing these all 1 star reviews made me skeptical about having called them, but my experience with them has been great from the salesperson to the installation and everything in between. They have all been professional. I know people will take time to write bad experiences to help warn others, but it is only fair that people also take time to talk about great experiences as well. Loving my new carpet look! read more

Empire was great from start to finish. I had shopped around and the sales guy beat the price for the same quality carpet. When the installers came they were very professional, had me check the carpet and did a fabulous job. They were fast and even vacuumed it before they left. Asked me if I had any questions. The warranty is great too! They remove stains for the life of the carpet! I would definitely recommend them! read more

Worst company ever. I set up an appointment and they never show up. They decided to reschedule my appointment without even calling me. I decided to gave them a second change and they for the second time didn't show up. What is wrong with this company? I am calling for a service that I am going to pay. They told me that they will take $150.00 dollars off my bill. Let me tell you something Empire Today my time is more value than sitting around waiting for your team to decided to show up to work. You guys need to get it together. read more

You can see that the company asked for my info to look into it - I did that and of course they did nothing. After a few years the carpet started coming up and bubbling all over. Don't do it!!! read more

Empire today No showed for an appointment due to a conflict they had. Called me to reschedule 30 minutes before appointment time. Should have read read reviews before hand. Won't be using them for my homes new flooring. Home Depot is way better! Should have stuck with what I know. read more

Empire was fantastic from order to installation, great professionals ordered one day installed the next I would recommend them anyone wanting to deal with excellent people!!! read more

Saw the commercial for Empire today advertising carpet for 99$!! I called and set up an appointment! That appoint was supposed to take place yesterday 5/10 between 12-2, I called at 2 to sat that no one had arrived yet- only for them to say that my appointment had been ca called!!! WTF when were they going to let me know? So, they graciously (pun intended) rescheduled my appointment for today between 11-1. Let me back up a bit, they offered me a 50$ credit. I explained to the rep that I had taken the day off to meet with with the carpet salesman- I also let them know that I make more than 50$ a day. Her response; I'm sorry mam that's all I can do! Insert blank stare here!! Needless to say, the appointment for today was cancelled , at their request . I guess this time they called in a timely manner!! So my question is, what the heck is their problem? They don't have enough reps? They tried to set me up another appointment. I really didn't see the need for another chance for them to cancel!!! I will never call that company again for anything!! Poor service all around !!! Call at your own risk!!!! ****update*** After empire did such a horrible job on scheduling appointments and canceling them- my phone never stopped ringing! We finally scheduled an appointment that wasn't cancelled!! The salesman finally made it with 1 minute to spare!! He was very knowledgable and also nice. It was his first week working for the company. Still all in all he did a fantastic job. Ordered carpet and they installed on yesterday. The installers were very professional and efficient as well. I love my new carpet ! Not sure if I would ever use empire again because their customer service phone reps are not very helpful and need training. Just remember empire- they are your front line to new customers. Final thought: empire did all they could to make a bad situation better! read more

You have seen the comercial for buy one room f flooring get 2 rooms for free. Well we are putting in some flooring in 3 rooms so we called. The rep. showed up within the time frame which was a plus. But let me tell you. we asked him to give us a quote to put in laminate flooring in 3 bedrooms a total of about 500 SF. they wanted $5,000.00 to put in cheap 8mm flooring. I asked the guy what the charge was for the special they offered and he said that it would be more expensive. When I asked him how much they were charging per SF of flooring he told me that he didn't know because they charged per box. So basically after I broke it down using basic math it's 10.00 a Sf for materials and labor. What a rip off. When You asked the rep a questioned he continuously back peddled!! You guys spend alot of money on advertising, but maybe you should spend some time and money on training your reps which is what they potential customer see's first. read more

You get what you pay for. Probably not the cheapest flooring store in the area, but I would argue they are the most professional. I had to change my installation date three times. No issues. Installers had to move numerous large/heavy pieces of furniture to instal the carpet. No crying or suggestions of increasing the installation price. I would gladly recommend Empire to friends and family members. read more

Am I able to put zero stars? What an awful stressful experience trying to get one little bedroom carpeted. From the pushy salesman to awful customer service. The installers they sub contract are lazy and incompetent. I had three different instillation dates due to them not giving the installers proper information and just straight up canceling due to "emergencies". Finally I was told they can't install because of my ceramic baseboards. Spoke to mike the manager of installation and he decided that they are just going to cancel the job because "I did not realize how much work this was going to be to remove the baseboards" I had a handyman out here after they left and the baseboards were removed within 20 minutes and not one hole in the wall. Pure laziness. They need some serious restructuring. Do not waste your time with them save yourself the headache. read more

Don't believe ANYTHING the salesman Pedro tells you. Specifically asked if we could get installation within 2 weeks of signing the contact and was told yes, no problem. HE set up install for 1 week later, only to have 'scheduling dept'' call to cancel the day before. This has completely ruined our move in plan. Now they tell us it will be 10 days later than the original date. DO NOT DEAL WITH THIS COMPANY OR SALESMAN. NO OPTION FOR ZERO STARS. read more

very good at all aspects of the job.... labor was great and job was done well ... thanks for all

They are overpriced, but what really upset me was that they called me the morning of the day when the carpet was supposed to come in order to reschedule. I met with a rep on Wednesday and set up installation for Saturday. They called me that Saturday to tell me the product I ordered was out of stock and will be available next week. I ended up canceling and they did refund the deposit but it was such a nasty move on their part. It was such a hassle having to find another company on short notice. They wanted $2200 for one room and 15 stairs that lead to the room. I found a local business that did the job for $1600...and when promised! read more

I love my new carpet. It was great a salesman came in and brought samples. When I found 3 carpets I liked he measured the rooms and gave me 3 estimates. Then the installation man moved the furniture and installed the carpet in 3 rooms. He was very careful with the furniture etc. He was very professional. Most of all, I am happy with everything in general. Connie M. read more

I love my new carpet. I purchased extra thick padding and it is so plush. The installation staff was great and put everything back where it was. I am so pleased that I did this all through a website from booking the initial appointment and viewing samples to picking my own installation date. Can't wait for the next floor to be installed. read more

Run away!!!! Sales guys will tell you whatever you want to hear. The reality is the product is grossly overpriced ( went from $5k to $1800, really) Was not delivered what was promised. They will not make it right. I'm having to hire an additional contractor to have them fix the floor that was just installed. I can't recommend a floor guy for your area, however I can strongly keep looking. read more

Dealing with this company has been the absolute WORST experience. From missed appointments, to trying to put down STAINED, WORN and YELLOWED PADDING and refusing to change such a simple thing has been a true nightmare with these OVERPRICED scam artists. They even promised me $150 back because of the inconvenience/problems and then refused to give it to me. I'll never ever use Empire again for anything in my home. read more

We bought carpet for our bedroom. Salesman was great. Very happy. The installer was terrific. He did it all by himself. Amazing job

Very pleased from the customer service to the installers. Only reason I didn't give a 5 was because they ran short on material and had to stop and go buy it. read more

Wish I could give 0 stars! I used Empire in Raleigh where I live primarily and they were great so I decided to use them for a 560sq ft condo I own in ft lauderdale. Well that was a huge mistake! Worst experience ever! Wish I had looked at yelp before I used them. Long story but they have the worst customer service and it took way longer than expected had to stay in hotel 3 nights. And again my condo is 560 sq ft!!! If I could do it over I would steer clear of the empire local market in ft lauderdale. They're full of lies! read more

By far the worst company I have ever dealt with. Don't waste your time with them. The so called 'sales rep' never showed up, called again, made another appointment, no show again. They really don't want your business, don't waste your time. They have called me an emailed me asking me if I want to reschedule, and they were sorry that I ( Yes I) had cancelled the appointments..(???!!!) ..unbelievable . If you are thinking about using this people, and are lucky enough to get a sales rep to show up, just pray you have no problems with their installation, or products, because their customer service is non-existent.. read more

Had a sales appointment window where rep failed to show up. I called and phone rep said sales rep had car trouble and they would reschedule. I complained about unprofessionalism for not informing in advance. Office Manager Harold offered $200 credit and setup guaranteed appointment next day at exact time. They never showed up again! I called and phone rep took time to read records, had nothing intelligent to say, offered to have me speak with manager. However, no manager available, she offered to have someone call back. I said don't bother I will find more responsible place instead and will negatively blog about my experience. One quick search on Yelp and every experience is negative from all reviews. Wish I read this previously. Everything all these people are complaining about are true. Don't waste your time with this company - they don't care about wasting your time. Craig T read more

The whole process from beginning to the end was a breeze. The salesman was extremely knowledgeable about the product. Installation started the next day, which I was completely surprised at how soon they were beginning installation. The entire process took three days. The finished project was amazing, the men who installed the laminate were thorough, efficient, and friendly, and I couldn't be happier with empire. If you're thinking of installing laminate flooring, use them! read more

Do not hire these people, will save you money. Worst contractor/vendor I have ever experienced. This from the moment you signed with them to the time when they threaten to hold the project until you agree to pay more for something they agree to provide. I attempted several times to resolve issues and no call back from management. Management finally did call and said "...well you agree to this on paper..." without addressing any of the concerns I had. I cannot give 0 stars so this is the least best I can do. read more