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    Empire Today

    1.6 (714 reviews)
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    Services - Empire Today

    Carpet binding

    Carpet installation

    Carpet removal

    5 More Services

    Carpet repair

    Carpet restoration

    Floor installation

    Floor repair

    Floor restoration

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    Recommended Reviews - Empire Today

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    Reviews With Photos

    A view of the 2 woods and the diagonal!

    I have Empire to put hardwood floors into my dining room and kitchen. I had them to a boarder in a darker wood and then installed a natural oak wood on the diagonal on the inside. This was not an easy install, so I was thrilled when the sales rep told me they could do that. I was thrilled with the installation. My floors are beautiful and I am enjoying them everyday. The installers were excellent, they had a lot of cutting to do since I wanted the diagonal but they were great when it came time to clean everything up. They were very professional and easy to work with. I highly recommend Empire Today!

    Chips
    Debbie W.

    We had new laminate floors installed the end of May 2021. The installation team came the first time without the required materials. Left And returned a few weeks later (they claimed pieces were out of stock) the installers did not speak much English and seemed to understand even less. They left open razor blades in 2 locations on our floor. Little did I know this would be the least of our issues. The floor has a 3 year warranty and just 2 months in we have boards coming loose, chips, dips, and uneven boards. I've called the company and they claim it's a 1-3 day response time, I've waited the required time called again, waited and called again and NO ONE responds. All I want is my floor fixed. I've contacted the BBB in hopes to have it completed.

    The color that I ordered on the bottom, and what they tried to install on the top.

    There are no words to describe what a horrible and frustrating process this was. I purchased carpet from Empire about 15 years, so I didn't hesitate to call them again. Big mistake. While the sales person was very nice, he was also very "nonchalant" in his approach. I've done sales for a long time, so I knew right away that this was his tactic- coming off as no pressure and laid back. And I was right. He brought in 3 levels of carpet and quoted me astronomical amounts to create a sticker shock in me- then, he "found" all sorts of "discounts" and did things like checking in with his manager to "see what he could do" and all that nonsense. In the end, I was quoted what I felt was a fair and reasonable price and, against my better judgement, I agreed to have the carpet scheduled that Monday (this was Friday). I picked the color that was closest to the color I currently had, and even joked that perhaps I was installing the exact same carpet. So I spent two days prepping my son's room to have carpet installed. Even though Empire handles moving all the furniture, we had to handle taking care of the little things kids have out and such. Since my son wanted his bed assembled differently, I decided to break the bed down for the crew anyway, so they could get right to work. The crew arrived on time- but WITH THE WRONG CARPET. They brought me almost white carpet- for a house with two black pets and an 11 year old. Gimme a break. Then the installer tried to tell me that it was the carpet I ordered, and that it would "get darker once installed". I'm not sure what turnip truck they thought I fell off of, but I refused the install and insisted they return the following day with my proper carpet. The sales person then told me that they did deliver the right color, and that I must've ordered the wrong one. Not sure how since he made the order- I simply picked the color closest to what I already had, and even made a joke about it- this picture shows you the color I had, and the color they tried to install in my home. Going on the website also showed that the color I ordered was not an almost white cream carpet- it was beige. He changed my order to a darker color (not sure why because the color I ordered was correct) and said they would be out again tomorrow. Fine, one more day of chaos. Only they never showed up! So several days of our house torn apart- hours tied up in sales and prep and dealing with delivery issues, and I still had no carpet. It was a very frustrating process to cancel (they actually apologized for the length of time to cancel, since it was after a holiday and the cancellation department was "very busy"- couldn't help but laugh at that one) but I canceled and got my carpet from Home Depot. When I went there the sales person was upfront and not pushy. There were price tags and no "hidden" discounts or sales. In fact, I got better quality carpet for less money. They measured my carpet, installed it on time, BROUGHT THE RIGHT CARPET, and were fast and friendly, while allowing me to take my time in making my purchase. I am 100% satisfied with my switch to Home Depot. Avoid Empire like the plague.

    These wooden stairs had NO prior damage.

    This experience was one of many mixed feelings. The Empire Field Rep, Danielle was very pleasant to work with. The flooring that was installed looks great. The part that I am VERY displeased with is the removal of carpet from my stairwell. I paid extra for the carpet to be removed. The installers left the two flights of wooden stairs TOTALLY ruined. The tools they used to remove the carpet left scratches, dents, and cracks on the every step. The damage caused was unacceptable. The stairs had no prior damage. It was not explained to me that this would be the result of their removal process. After submitting pictures and videos to Empire's customer service department, Charles the Customer Service Manager deemed the damage normal and not excessive. Be AWARE! UPDATE: on June 7th, Empire replied to my review on another forum, mentioning they would contact me to discuss my concerns. Today is June 14th and I have NOT been contacted by Empire.

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    2 months ago

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    11 months ago

    Absolutely NO horrible work quality and value stink. Never use them they are overpriced and lousy workmanship.

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    Page 1 of 18

    Ask the Community - Empire Today

    I can't find prices on installation & purchases possible of carpet or hardwood laminate?

    They want you to set an appointment for them to come out and measure. You then choose the flooring you are interested in so then they will provide you with a quote for the job. That said - I would not use them if I were you. We spent over 20K for… Read more

    View All 2 Questions

    Review Highlights - Empire Today

    All I know is the floor was now ok to lay the new floor saving me money from not having to use the cement!

    Mentioned in 9 reviews

    Read more highlights

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    HG Flooring - Steps leading upstairs

    HG Flooring

    (24 reviews)

    My husband and I are 100% satisfied with HG Flooring. Here is why:…read more 1. Responsiveness - They came out quickly to do the estimate. They answered all texts and emails in a timely manner. 2. Patience - They answered all questions and explained the process to us. They were in no rush to finish the job. Their concern was doing it well. 3. Professional - This company showed up on time every day. They all appeared to enjoy their job as they smiled, laughed.....and I could hear them downstairs happily singing and enjoying each other's company. The employees were kind and explained every step to us. 4. Timeliness - Never late. In fact, they were always a little early. 5. Affordable - This is NOT a cheap process. Keep in mind that there is a lot of labor involved in refinishing a floor. It takes a hours to complete. And when you have the caliber of employees that they have, you've got to pay them well to keep them. And these guys are worth keeping. So no, it is not a cheap job. But I feel like I got more than my money's worth. I could go on and on about how much I recommend this company. Two of my neighbors inquired about their work. I told them I will let them check it out, so hopefully they will get even more business in my area. They deserve it.

    Henry and team installed hardwood floors in our living room, dining room, family room, and the…read morestairs. Not only was HG flooring a great price, but their team did an excellent job with installation. We also had them repair/replace a section in our kitchen that had some water damage, and you cannot even see where they installed the new flooring. Everyone on the team was courteous, and highly skilled. I cannot say enough good things to say about them. I will certainly use them again for any future jobs.

    Mizan General Construction

    Mizan General Construction

    (2 reviews)

    I live in Frederick and I received a flyer in the mail from Mizan General Construction. I had some…read morework I needed done around the house and a greenhouse I was interested in having built so I figured why not reach out. They were so nice, professional, and super responsive. They came out to see the project and were able to get me a quote the next day. They completed the construction of a greenhouse in just two days. I also had them put up shelves in my basement, and take care of a few smaller jobs around the house for me. The thing I really appreciated was that they were transparent and made honest recommendations. The custom masonry work they did for the floor of my greenhouse looked great. They really took the time to make sure everything was done properly. They are also properly ensured and will pull the appropriate permits needed to complete the job where necessary. They are super responsive as well and were able to provide me with quotes for other projects I was interested in. They can do anything for you and even construct entire homes. I will be working with them to lay down a patio this spring. I highly recommend them for any work you need done. I don't believe that they have a website up yet, but you can give them a call at 443-600-2503 or email them at mizan.general.construction@gmail.com

    Great craftsmanship and reasonable pricing . Also owner has a great personality - willing to work…read morethrough any budget constraints to get you what you want.

    Alluring Floors - Hardwood Refinished

    Alluring Floors

    (5 reviews)

    I have nothing but wonderful things to say about my experience with Alluring Floors!!! Yazmin and…read moreher team were professional, on time, respectful of our property, and finished on schedule. The pricing is competitive and the quality of their work is outstanding! Yazmin was always responsive to messages and answered every question I had. When I was unsure about the stain color for my floors, she took the time to meet with me and my husband twice to mix samples. She did multiple stain patches for us to see the color, and made sure I was satisfied before they finished the work. From beginning to end of the process, she sent us updates, progress pictures, and let us know the status of our job. When we had unexpected minor issues come up along the way (issues with our floors, not problems with their work), Yazmin reached out immediately and explained everything plus showed us pictures of whatever needed to be handled. Yazmin even gave us tips on cleaning and maintaining the floor to keep it in good shape. Her experience and knowledge is obvious, and Alluring Floors did a beautiful job!!! She and the whole team were a pleasure to work with! You can tell they all enjoy what they do and want to make sure that their clients are happy with the end results. I would 1000% recommend Alluring Floors!

    Had to replace a vinyl plank kitchen floor after a dishwasher leak!…read moreYazmin came the next day with samples and made us feel much better about the job. She also wisely suggested we tear up the old floor and then wait a few days for drying. Good idea! Her son and his crew installed the new floor and cleaned up nicely. Our new floor is beautiful! Highly recommend this company!

    Empire Today - carpetinstallation - Updated May 2026

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