Worst customer service ever. I received a "Notice of Right to Lien" on my house from Empire Stone on a Friday night, certified mail, after the business was closed. I had no idea what was going on since I hadn't purchased anything from them. After many hours and many stressful phone calls with multiple companies I finally find out this has nothing to do with me or my house. Empire Stone received an order on a new build house. Since the contractor didn't have a physical address for delivery (since it's a new build), he gave my address as I live across the street from the construction site for the delivery. Empire Stone then attached the bill to my address with no name. Apparently, bill wasn't paid and they sent it onto another company to send out the "Notice of Right to Lien". That company Google searched the address, came up with the owners name and suddenly I'm the one who owes the money.
I called Empire Stone to tell them there mistake. I spoke to Melissa who was in charge of this fiasco. She was so incredibly rude to me. Told me she wouldn't apologize for the mistake. That there company was "too busy" to look into who owns a house when an order is placed, and apparently too busy to get a name for the order. That she simply writes down the delivery address and that's all she has time for because "our city is growing so fast and there is so much construction going on". I told her she literally wasn't doing her due diligence. She continued to argue with me and tell me she wouldn't apologize and it's the fault of the company they hired to send out the letter. She stated there would be a revision letter coming in the mail to me from the hired company, and THAT would be my apology.
Empire Stone is apparently too busy for good customer service, said in their own words. Even if you aren't there customer, you may end up with a bill or a Lien on your house. This company will NEVER get my ACTUAL business. Melissa is a miserable person, with the worst customer service imaginable. read more