Our experience walking into I & J Carpets in Bend Oregon was a pleasant and welcoming experience…read more We were approached by Patti Jo, pleasant helpful and patient. We gathered samples went home and fought with color decision making. We made several visits for more samples and were always greeted by Patti Jo. When we finally decided on our carpet color and style, Patti Jo came to our home to measure and do her magic. She contacted us by email with a proposal. We then confirmed and our carpet was ordered. We scheduled an installation date and confirmed with installer, Tim Tennis and Triple R Moving. One full day and our work was completed without a hitch. We are grateful for the excellent service we experienced working with Patti Jo at I & J Carpet in Bend, Oregon. Great experience! Thank you, Ray and Veronica

Highly recommend I&J Carpets, especially working with Patty Joe! Great service and product!read more

David Hanlon (owner) is a delight to work... Professional, communicative and produces a high…read morequality product. Highly recommend.

Leading Edge Stone and Tile is by far the best choice for custom countertops in Central Oregon. For…read moreour extensive remodel, we went to a couple of the shops in town with impressive showrooms and were shell-shocked by the cost estimates. A contractor suggested contacting the Hanlons and we are so glad we did. Kevin joined us at EleMar in Redmond for help in selecting the granite for our kitchen and we used Leading Edge remnants for our bathrooms and laundry room. Their state-of-the-art measuring tools led to perfect installation. Dave and Kevin are so pleasant to work with and are true professionals at a very reasonable price. We cannot recommend them highly enough.

Excellent craftsmanship! Tom and his guys are awesome! Great prices, great service, great product!read more

We LOVE our new garage floors!! Tom did an awesome job, and we couldn't be happier! He is a great…read moreguy, and he is so easy to work with. He was also very responsive, honest, hardworking, and fair. He also does quality work. I highly recommend!

Our experience with Devin and his crew was nothing short of exceptional. From start to finish, I…read morewas continually impressed by Devin's knowledge, thorough communication, his level of detail and craftsmanship, and how incredibly personable he was. It really makes a difference working with folks who you feel like you can trust, particularly when you are investing in larger projects like flooring. They were so tidy, well organized, and efficient which led to them finishing earlier than expected and was an added bonus. And the final product was absolutely beautiful and so well crafted. We are so happy with the final product and can't recommend them enough! They are truly a fantastic team to work with.

Easton Flooring exceeded my expectations. Devin and his team are extremely professional, honest,…read moreprompt and thorough. His estimate was fair and detailed which was helpful for someone who doesn't have a ton of experience with home improvement/construction. Devin put in hardwood floors for a room that formerly had carpet, he went above and beyond to think through the details of this transition (base shoes, quarter rounds, etc.) to make sure that it matched the rest of the house. I couldn't recommend him enough. Thanks, Devin!

Nelson Tile - Review of Kitchen Countertop Installation…read more We worked directly with Chris Nelson, owner of Nelson Tile, for the installation of new quartz kitchen countertops. Our experience raised serious concerns about both workmanship and professionalism. Installation Issues From the start, Chris incorrectly measured the backsplash, resulting in a two-piece installation rather than a single seamless slab. He claimed the transition would be unnoticeable -- the photos tell a different story. One piece is already pulling away from the wall. Other reviews describe Chris as skilled with laser measuring, but that was not our experience. The visual difference between a single slab and a seamed installation is significant, and Chris offered neither a solution nor any cost reduction for this error. Material Quality Chris purchased the material from a distributor he admitted does little business with. Within just three months, we noticed significant chipping on both the edges and countertop surfaces. Chris sent his brother-in-law to repair the chips with filler. He acknowledged this was unusual and said he had seen it once before with another client, categorizing it as faulty material -- yet when we raised our concerns, he simply accused us of being hard on the countertops. For context, we replaced 15-year-old laminate countertops that had zero marks or chips. Over the following 18 months, we continued to experience additional chipping, hundreds of scratches, and pitting across the entire countertop surface. We eventually switched to plastic plates out of concern that any ceramic or glass contact would cause further damage (see photos). Attempted Resolution I had Chris return to the house. It was clear he was reluctant to acknowledge faulty material, but after some pressure he agreed to have the distributor conduct an on-site inspection. The distributor was professional, photographed the damage, and reviewed it with his team. The following week, I received an email from Chris stating that the distributor had agreed to provide a replacement slab at no material cost -- but Chris quoted $6,500 for installation, excluded sink removal and reinstallation, disclaimed responsibility for any damage to finishes, appliances, or cabinets, and required that we agree not to post any negative public statements or reviews about Nelson Tile. Summary Based on our experience and the lack of professional accountability, we strongly recommend considering alternative companies. When you invest thousands of dollars in a kitchen remodel, you should expect quality materials and skilled installation. Unfortunately, neither was delivered in our experience with Chris Nelson. We will have the replacement material completed by a different installer.

Terrible experience - buyer beware. This company cares about one thing - getting your money and a…read morelot of it. They could give a hoot less about quality, craftsmanship, nor client relationships. So many things went wrong on our project - it would take pages and pages to list but some of the most important problems include: - failing to follow the plan laid out clearly in the paperwork to the extent that they had fish our remnants out of the trash to finish the job (this was admitted to us by their manufacturing tech) - damaging our countertops prior to installation which was confirmed by the company that make the slab and refusing any form of compensation for their error - charging us for something their sales person told us they could do but ultimately could not - blaming us or our contractor for a lost palette of tile that ultimately when I applied pressure they found in their own warehouse I could go on and on and on. When approached about the problems the owners were defensive and rude. I will never use this company again and our neighbors who used their contracting service had a similar experience. I agree with Victor M. Buyer beware....this company could care less about quality or customer satsifaction.

Highly highly recommend!! Tami was key in my floors ever getting done ;). I am very indecisive and…read morewas overwhelmed with it all. She was patient and knowledgeable and went out of her way (even bringing extra samples to my house!) to help me find the perfect laminate. When it was time for installation, her crew was professional, friendly, and did an excellent job! Highly highly recommend!! Tami was key in my floors ever getting done ;). I am very indecisive and was overwhelmed with it all. She was patient and knowledgeable and went out of her way (even bringing extra samples to my house!) to help me find the perfect laminate. When it was time for installation, her crew was professional, friendly, and did an excellent job!

Tami has been so very helpful. I am very inexperienced in home renovations and have a very hard…read moretime visualizing and making decisions. She has been helping me select carpet for a rental property that I have in TAHOE. This, knowing that a retailer/installer in Tahoe will be getting the business. As soon as we are ready to install carpet here in Bend (next project), she will be getting our business!

I hired this company to help me with my countertops. Specifically, I needed help drilling holes for…read moresoap and instant hot... My call was at night and they answered right away.. The crew they sent were prompt, professional and did excellent work. They cleaned everything up before leaving. I was very impressed and will turn to Prime Stone for any countertop work or replacement, as they have earned my trust!

Fantastic Company, I wanted quartz counters installed in my home Prime Stone was fast with quotes…read moreand install, they worked with me to make sure I was happy, they are professional and all around very friendly. I highly recommend

I've been to this store a couple of times in the last two weeks because I'm dealing with picking…read moreout materials to replace all the flooring (about 2900 sq ft) in a home I purchased in Portland. I initially visited and did research for carpeting brands/styles and color. I was up north and visited the Clackamas store for a greater selection of wood products to try and match existing wood floor surfaces. Because of the distance, waiting for samples and other things there just was not good progress made and I needed to move in within 30 days. The other day I was about to lose my mind as over two weeks had gone by without a viable solution. So, I switched strategy to replace all the wood instead of matching. I called the store and Kathy answered. When I explained my plight, she said "come in tomorrow and I will help you". I didn't know that the store here could work with getting materials where I needed them up north. Anyway, I spent 3 or more hours with Kathy. At the end and thru several fits and starts (out of stock items-namely), I walked out with my materials ordered and in progress. YAY! But, wait! I started having panic attacks about the product ordered and wanted to try to order something else. I called her the next morning, early, and asked if it could be done! She said "it looks like it, let me check and I will call you back". Lo and behold, I am now receiving my new, preferred wood option and am a happy camper! Kathy deserves all my gratitude as I tried to navigate a solution which seemed impossible (and stressful). She was extremely patient with a novice at flooring and helped keep me calm. Please give her my thanks!

Just don't go to the man that does pedicure. Have the women do them. Anna is good for nails & fillsread more