Ok where do I start. I don't even want to give these rip off criminals a star but I'm required by yelp. First off the staff no matter if its the manger to the disgusting rude women behind the desk there is no friendliness or customer service even in the slightest amount. You may be reading this and think i might be exaggerating but i couldn't be more correct. These people are the rudest, obnoxious, scumbags of the earth. They are the worst people I have ever spoken to. Second the work they do is not horrible. Whatever you come in for does get fixed and will run or look good, but then for some reason another problem will pop up. So you decide ok this is normal because your car might be older and needs upkeep so you go back and get the repair. But what do you know. Another problems becomes present and now your suspicious. Guess what? That suspicion your feels is 100% right. These criminal mechanics rip you off by changing crazy high rate, fix your car, but break another part of your car. Let me give you a couple examples about my NEW LEASED CAR I HAVE HAD FOR A YEAR. First I had to get a simple inspection. I come in they look at my car and tell me i have to drive 50 miles. Not unusual I heard of this before. But then I come in again they Im told I need to drive another 50 miles, wasting my gas, time, and miles. Then I am told I need to brake pads. In addition i was changed an astronomical amount that made me leave the shop ASAP. Second and this one really pushes my button. I come in with one of my family members cars to have the interior on the roof redone. I drop it off and pick it up a couple days later to realize there is now a leak in my sunroof, that was never there prior to this repair. So i come back to the shop and question the rude "lady" at the desk why it is leaking and i am given an entire speech that it has nothing to do with the repair and that i cant cause them of this. They ask if i want them to repair this leak and i literally said "you people will never touch my cars again" and left in a hurry.
I urge you as customers just looking for a repair NOT and i mean explicitly NOT to go to this shop. They are theirs and con artists who take advantage of us as customers just so they can make a quick buck. Please boycott this shop so they must close there doors for good. I HIGHLY recommend going to the Mobile Gas station and mechanic shop at 390 W Park Ave, Long Beach, NY. The people who work there are friendly and are honest hardworking employees who have NO other premeditate plans like the Empire Motor Group. Once more I urge you to take a stand against criminals like this. They should have there mechanic shop license revoked by the NY State Department of Motor Vehicle and also should be reported to the Better Business Bureau for mis-pratice and fraud. I hope this will make your decision easier in who not to choose to work on your car. A car is something that is expensive. Don't take risks on a mechanic shop that will most likely mess with your personal vehicle you may rely on to get you around to where you NEED to go.
Thanks you,
John N. read more
