I visited this dealership for the first time after being a 30 year loyal customer to another Ford dealership. I was greeted by the sweetest girl and from that point on I was blown away by the attention, kindness, effort and efficiency of every person I came in contact with. I've never experienced anything like it at any dealership. I'm still working on buying a new car from them, but I simply couldn't wait to leave a positive review for them! read more

LIARS AND THIEVES. They advertise FALSE prices. They show a price of $35,225 but the ACTUAL price is $37,200. They claim that "Most people want to know how much they are going to finance after their down payment. Most people put down about $2000. This is the amount you would FINANCE after $1995 deposit." WHAT A LOAD OF BS!! That would be like a burger joint advertising burgers for 50cents ...but not telling you that is only AFTER you give them a $5.00 "deposit". On top of that they also add a "RECONDITIONING FEE" (quoted as $1,700.00) and an "ADMIN FEE" of $695.00. This outfit is nothing but CROOKS read more

Erica is the worst person working at this place. Our car had a fluttery motor and needed to be towed to the nearest Lincoln facility. She told me that they will only service vehicles that are bought from the facility itself, and refused to give us a rental car. What kind of service does this??? We paid so much for the roadside assistance package and they won't even help us out??? Said it will be two months before our car can even be serviced there. This woman was so rude! She should be fired!! Update: we found out we can tow our car to ANY facility, contrary to what Erica said. Fire this woman! read more

The dealership went above and beyond to make it possible for us to buy a truck that was leased to my late husband. They worked with us for nearly 3 months until they found a way to make it happen. This was a matter of my son getting to keep the truck he picked out with his dad. So they came through and I can not say enough about the kindness of the staff and how they treated us. Thank you all we appreciate all that you did to make this happen. read more

Great experience. Very friendly customer service and staff. Would recommend to any person that has a Ford or Lincoln

I just worked my salesperson Hasmib for a used car for my daughter. He and the sales manger bent over backwards to try and meet our budget. There was no game playing as i experienced elsewhere where they tried to push high rate changing options on me. I highly suggest adding Empire Ford In your Huntington to your list of places to search for car. read more

Mark and I worked with "Kez" and her Manager. Thank you Kez for providing Mark and I with such an incredible introduction to the Ford Ranger - You were truly able to get us an amazing deal; - However - other circumstance prevailed and this just was not the right time for my Wife and I to purchase a Vehicle. Nonetheless - you were extremely knowledgeable and willing to push for us and go the extra mile. I'm truly sorry we did not make a purchase. For any of you "Yelpers" reading this - I suggest this extremely friendly, polite and professional sales individuals - should you find yourself looking for a Vehicle @ this location. She can truly get you a great price! - Thank you for your time and taking us out a truly enjoyable test run of the Ford Ranger - "Orange" - I'm bound to get one soon! Hopefully those supply chain, glass and chip issues will resolve! - A+ read more

Empire Ford - Mark - Car Dealers Near Me - Huntington, New York

There have been a lot of negative reviews about this place, so I wanted to showcase a very pleasant visit today to check out the new Ford Bronco, with hopes of working with the staff to reach a deal with trade in. Although this was just a exploring mission, the customer service for me was wonderful. Besides the fact of arriving and people yelling at the front desk girl to answer the phone when she wasn't there. I was greeted by a very friendly and personable agent, Jeanette, who was courteous, and friendly/attentive. Not pushy or overbearing by any means. We looked at the models, talked about what I was looking for, discussed was on the lot, and also got a chance to test drive the Badlands model which is an incredible car, a little too pricy for me at the moment but maybe we'll reach a deal. I was looking to trade in my current car to help with the price, but the offer that was made was too low for my taste, I feel I could do better elsewhere. So my overall experience here was very pleasant and enjoyable. They are COVID safe, everyone masked, hand sanitizers at desks, and everything clean and tidy. Maybe we can work out a deal in the future! read more

Interesting that their reviews are all pretty much 5 star or 1 star, isn't it? I was sold a brand new vehicle with massive misrepresentations of its capabilities and what came with it, and they seem to care less. This after they did not prep the vehicle for delivery (at all, it was filthy and still had all the shipping stickers and films on it), unfueled, and over an hour late for the scheduled delivery time on the day they selected. A dealership that is clearly unfamiliar with their product and what it comes with, and that takes the customer so for granted that they do not even bother to prep their vehicle. There are so many great dealers out there who realize what customer service is and care about ensuring their customer is happy - as a person who found our the hard way which reviews to believe, I suggest that you find a dealer with less 1 star horror stories. read more

If you are looking to sold a LEMON from a dealership...and then have to deal with an incompetent dealership then this is the spot! They have had my car for consecutively OVER 2 months now....haven't fixed the issue and just give the runaround. I don't get calls about the progress nor do I get returned calls from my terrible service advisor Robert Caccio or even the service manager. I guess because there isn't any. After not getting my messages returned I show up and I'm told they will likely have it done by the end of the day.....well the end of the day came and once again no call and the car is not finished. Seriously incompetent. I was told that this isn't bad as they have cars there for 7 MONTHS stuck in service....7 MONTHS. Imagine buying a car and not having it for 7 months. I was not even given a comparable vehicle as a loaner. Pay close to $900/month for a car and get put in a vehicle that's about $440/month. This is now close to 160 days of my vehicle being stuck in service in 1.5 years at this incompetent dealership. Now I'm being told by the dealership manager David Toomey that they will need their loaner back without them even giving me back my vehicle in working condition! How is that even allowed? None of the safety features work..they claim they can't reprogram it yet I still make payments on my vehicle that is out of commission. I'm absolutely appalled by this treatment from both Ford and this dealership. LESSON LEARNED NEVER BUY A FORD AND NEVER GET IT SERVICED HERE. read more

I had to have my car towed to Empire for service. The staff responded quickly and professionally. I didn't have an appointment and they were busy. But Laura and Rob the service coordinator got the car evaluated right away. They both followed up with status phone calls. Polite and competent. They "care" and showed an unusual level of concern - and effort. read more

I came in for some issues with my ford. Josh in the Service center off w 11th street jumped right on it fixing my problem right away. He was extremely helpful and informative. Thanks tor that. read more

Horrible... avoid at all cost. Should be 0 stars. Once they take your money, they couldn't care less about what happens. We had a huge issue 2 wks after buying a brand new car and they couldn't even call us. No loaner car, no update, no call backs after calling multiple departments, multiple people, and nothing. The excuse I got for the lack of customer service was because of Covid lol over a year later they are using it as an excuse for something completely irrelevant. AVOID THIS DEALER. Drive the extra 10, 20, 50 miles or whatever to another dealer! This dealer will look to bend you over at every opportunity possible! I really hope this review saves someone from dealing with these people. read more

Poor quality car and even worse service. I leased a 2020 Aviator. What a mistake!! It's been serviced for a leaky sunroof 5 times in the 2 1/2 years I've had this car. Each time it was "fixed" it would be in the shop for a minimum of 4 weeks each time totaling 20 weeks. That's 20 weeks of using a loaner. And I still had to pay my lease. 2 weeks ago, the axel on the car broke and the sun roof is leaking yet again.The dealership didn't have a loaner for this new issue and now they are only willing to give me 1 month back on the lease for what is 5 months of not being able to drive the car. Oh, and my lease isn't up until August and it's in the shop AGAIN! read more

Every time i come here I ask myself why. I am here for over 2 hours for a freaking OIL CHANGE! The only good thing is the coffee machine and the bagels. NEVER AGAIN! read more

Empire Ford - Only good thing about this place! - Car Dealers Near Me - Huntington, New York

This is my 3rd car with Empire Ford I always get outstanding service. I have been going to Fred for last 6 years he goes out of his way to find the car I need. I got great service from everyone involved in my transaction. I highly recommend Empire Ford. read more

Unbelievable. I went in to get a car ASAP. The guy came up to me and my brother laughing and acting very strange. Not sure what was so funny. He was very hyper and would not stop talking. We told him we wanted to just get prices for the least expensive lease... I am on a budget. He kept talking in circles and made us go outside to test drive (even though we didn't want to) then was clicking the button and the car was not even in the lot. We go back inside, annoyed at this point and just ask a final time to give us a quote or we are leaving. Another guy comes to help out and they take another maybe 20 minutes trying to figure out how to get the price. At that point we decided we were done and left. read more

I purchased a used vehicle from them they told me they were going to detail it all they did was wash it they also inspected the used car I bought from them with a cracked windshield they never replaced it like they said they were going to they also tried to sell me a warranty without telling me I was still under factory warranty for another year no follow up calls I do not recommend this place I recommend the Ford dealer in Bayshore worth the drive read more

Sales person had little to no knowledge about the vehicle, had me, the customer, sit at her computer and type in my info, did not inform me of the change in $$ figures before we got there- meanwhile was quick to change the plates and everything before we signed the paperwork. If you're going to sell cars invest some time to learn about them, work on customer service skills and how you talk to your customers. New ownership and new people. I would recommend going to another dealer. Nothing compares to Smithtown Toyota! The two stars is for the truck itself. read more

Mind blown at the lack of interest of so called sales person "John" We come in looking for an explorer not knowing options available for the vehicle. First thing sales person saids "what do you want?" Not the way to start a conversation with a potential customer. Disgusted at the way it was handled. Wouldn't even entertain sitting us down. Coming from someone that's been working in a dealer... shame on the managers for having such a nasty sales person. read more

Do not buy car there, they will scam you for hundreds of Dollars without you know it. Thieves. read more

The salesman was not very helpful in explaining the options. He was unfamiliar with his own inventory. The truck I had made an appointment was not at the dealer-it was at a remote site. When I asked the salesman could I see it he said "Why, do you want to touch it?" When I said yes, I would at least like to sit inside it he said it was a mile away in a remote lot and I would have to go there on my own. When I got there I spent 45 minutes looking for the truck until a helpful tech found it for me (it was actually in a different lot-the remote lot had a remote lot). This tech, a guy named Ray, earned this dealership the 2 stars-without him the would have gotten a 1. When I got back to the showroom the salesman was uninterested in negotiating, so I said thank you and left. I will not be purchasing from this dealer at anytime in the future. read more

Came in to look at a car...Jared was nice Christine in Finance needed to run my card..Don't know why they took a totally refundable deposit after I told them I just might not be interested...I was reassured it would be refunded....I was given the run around like a schmuck from everyone. 2 weeks a lot of excuses...They should of just said they are going to screw me.. They never planned or Returning the 500.00 dollars Learned my lesson..Do not trust car dealers.. read more

My husband and I went there to buy a Ford Transit Connect, and we were very happy with the service that Jack provided. He is a nice person that will work with you as well. We are very happy with Jack and this dealership. read more

Do not recommend them. Customer service is bad. The Bronco is nothing compared to a Jeep. I have had 7 Jeeps and no problems. Made an appointment a months ago and told several days to get wind shed fixed for recall. This location is the worst Ford dealer in Long Island. Go to Smithtown Stevens or Sayville. This is coming from someone who bought 5 Fords from other dealers and lives 1 mile away. read more

Stay away stay away stay away first Kerissa on the phone sales lied to me saying the car I came to view was a 1 owner vehicle and then the sales person who I didn't evan care to remeber his name got agitated and walked away screaming I can get you another sales person since you don't believe me no DICK I DONT BELIEVE YOU I BELIEVE THW CARFAX it stared FLEET VEHICLE AND 3 owners all a bunch of lying thieves stay away but the Huntington Hyundai down the road about 2 miles sold us a awesome car 10 year 100 warranty Ford is a bunch of .... read more

Very disappointed in this dealership. My sister specifically asked if a certain car was available for sale which She was assured (in writing) that it was. She didn't want to end up in a "bait and switch" situation so I she specifically asked the salesman (John) numerous times if he was sure he could sell her the car that they had "on order". After assuring her that she could purchase this car, he took a $500 deposit. He even scanned over the contact with the vin number on it! After 2 days She got an email that his manager told him that the car he sold her couldn't be sold as it was for a display model. You would think they would've realized this before taking her $500??? She asked them to do right by her and honor the sale since they already took her money but they refused. Now She will start her car shopping all over again and have to wait days to get her$500 back (who knows if shell even get it back). I don't blame the salesman as he asked THREE managers and they all told him that it could be sold. Once they got her money then realized they couldn't sell it?? The car is even still up for sale on their website!! Avoid this dealership as they scammed my family. We don't bait and switch as it is ILLEGAL! read more

First off the Lincoln Aviator is a lemon. Too many electrical issues. Last time (of many) they had the car for almost two weeks. Service department is rude, unaccommodating, unhelpful. And the Black Label plan is a joke as well. Do yourself a favor - buy a Mercedes and enjoy what luxury is from product to service. I am done with Lincoln. read more

0 star is there's possible, really trash dealership I never seen. I had a appointment for the mach e, and they told me there's two Mach E in the showroom, so I bought the down payment for that. When I arrived, there had no customer at all. No one in the showroom came up to help me for ten minutes. Later on, there's one guy came up and told me they don't have any Mach e in the showroom anymore. Why don't they tell me earlier before I came to the showroom? I drove for one hour to the showroom!! Also I didn't hear any apologies from them at all!!! Anyone who trying to order from them, Good luck! read more

I tend to do a lot of research when buying a car. I found the vehicle I wanted, a 2020 Explorer, but it was 90 miles away at Empire Ford. I had never purchased a vehicle that far from my home AND in another state. Well, I had NOTHING to worry about! From the moment that I began speaking via text to James from the Guest Experience Team, I knew that I was working with a professional dealer who cares about their customers. James answered all my questions and even sent me extra photos of my vehicle to make sure my ride to see it would be productive. When I went into Empire, I met my salesman, Gary Reis. He was laid back, answered my questions and let me take a test drive immediately. I loved the vehicle and the rest is history. I can't say enough about how Gary stayed in touch with me through the entire process even on his day off to make sure everything went smoothly! ABOVE AND BEYOND!!! He took care of everything including making sure my car was beautifully detailed and ready to be registered in my state. To this day, Gary is in touch and Empire REALLY stands behind their vehicles. I HIGHLY recommend Empire Ford, James, Gary, Christina in finance and everyone who made my buying experience PERFECT! read more

I bought a pre-certified Lincoln about 3 weeks ago. My sales man was Vincent Visceglia. I am so disappointed with my experience. From the beginning I felt as though he just wanted me to buy the car and didn't care about anything else. Let's start off with what was promised. I was promised a FULL BUMPER TO BUMPER COVERAGE. As soon as I am signing the papers I find out that what Vincent said was untrue. They do not offer bumper to bumper coverage to pre-certified cars, why was I lied to? They only offer limited bumper to bumper. If you come to this dealership make sure you get EVERYTHING IN WRITING. My car did not come with a owners manual. After calling the dealership multiple times and waiting for a call back saying they will get it to me (I never got it) I needed the key pad code for the car. After calling the shop again I was able to speak to a manager Mike Vonacolus (not sure if that is correct spelling). He said "oh yea I'll call you back" did I ever receive a call? NO The day after deciding to purchase this car and after signing papers work. Vincent texts me and asked if I would consider the same car with another interior color. There was someone else who wanted the car I signed for. Why would I want another car, if that is the car I wanted from the beginning? He also called geico without me present to change the date of purchase. To top it off when I finally signed paper and the deal was done. Vincent asked me to write him a yelp review. Because he will then receive $25 ARE YOU KIDDING ME, no thanks. Overall I love my car. But I would recommend anyone else to not shop from the dealership or get everything in writing before your purchase. read more

Went in to buy a new Truck the other day. I own a roofing & Chimney Business and do some snow plowing in the winter. I also perform various tree service jobs throughout the year as I like chainsaw work! So I have two F350's and 1 f150. My personal f350 is getting fairly beat up so it is time to move on........ I wanted to test drive one or two, but I never even got the chance to EXAMINE ONE. I waited about 5 minutes after a secretary asked if she could help me..... She took my name and told me to wait over there and pointed to a counter with some sirius xm brochures on it. No seats or anything, just a dirty counter with someones used peanuts (still in the open planters bag) . I was then taken to a salesmans desk (wont mention his name because he was a nice guy - just not really interested in selling me that day) and he flipped through a spiral binder. Told me he didn't have any regular cab trucks - hard to find he said. Told me that they never come in on trades even if I wanted a used one (I wasn't averse to something used)....... Instead of getting me excited about buying a new truck, he told me to go home and "build" one on the ford website (I told him I did that already) and come back later with $2000 for a retainer or whatever. Then MAYBE in ten weeks I could pick up the truck I even told this man that I had about 15k from plowing this winter, in cash, that I would like to put down to keep my monthly payments low. Still, no LETS GO CHECK OUT WHAT WE HAVE IN STOCK AND SEE IF YOU MIGHT LIKE It- I was literally SENT HOME. My girlfriend asked me why I looked sad and I told her I was just thrown out of a dealership. I WAS THE BIGGEST FAN of Ford Trucks until I got this treatment at the dealership, and i blame the MANAGEMENT So basically I wasn't allowed or invited to test drive anything, just told to go home and do his job - Then come back and give him money. Why would I want to buy a new Ford F350 without even testing one out? Maybe I would like the diesel - IF I GOT TO DRIVE ONE! Next stop the closest Chevy or Dodge dealer. I really don't like the trucks as much as Ford F250 and F350 models, but if I got some decent treatment I would buy one on principle. REALLY ANYWHERE THAT THEY WILL LET ME ACTUALLY DRIVE SOMETHING AND GET EXCITED ABOUT IT! read more

went for an oil change and a multi point inspection today, Lauren greeted me at the service desk, very courteous offered me new wiper blades on the house and told me the car would be about 1 1/2 hours, at 1pm she told me the car was ready as promised, no issues, everyone was very helpful, I even got a car wash :) I would definitely go back to their service department again read more

I have purchased a lot of vehicles in my lifetime. I have recently experienced the worst Car dealer service. Simply blown away how these people can still be in business.. Telling all my friends not to buy cars from this dealership Or have their Vehicle service at this dealership. Stay away .stay away .stay away. read more

I have purchased two new cars from this dealership in the past 13 months, and have never felt so used and unwanted. I had an issue with the extended warranty on the 2019 Ecosport that I purchased last month. I made several calls to the dealership, sent a certified letter and an email requesting that the policy be cancelled within the 30 day period, but never received a response. As a last resort, I drove to the dealership to personally cancel the policy. I was repeatedly lied to by the two finance representatives concerning termination fees, the nature of my previous contact, and the necessity to take a picture of the mileage. The finance woman made snarky comments that just because I sent a certified letter to the dealership concerning a warranty didn't mean I should have a belief that she saw it. After getting physically thrown out of the dealership, I spoke to Ford Protect directly, and they are working with me to cancel the add-on warranty. They also agreed that the dealership had told me incorrect information. This has been the absolute worst car experience I have ever had, and it wasn't even about the car itself. Ford cars are great, avoid the Huntington dealership at all cost. read more

I have purchased my F-150 from Huntington Ford several months ago. My sales man Vincent V who also happens to be the truck manager has followed thru and showed me the value of the truck itself. Since then he has helped me go over my equipment when I have questions as well as helped me set up service appts a few times. He calls me every now and then to see how I am as well as asks for referrals. Anyone looking for a car or a truck go see him. He will take care of you from start to finish and beyond. Excellent service thank you. read more

Routine appointment (inspection, oil change, car wash) which somehow resulted in a chipped steering wheel. Spoke with Service Manager (Joel Flack) who said he would speak with his 'Trim Guy' re repair and get back to me. He never got back to me nor were any of my calls to him returned. Poor customer service! read more

Great dealership, as soon as we walked everyone was just so sweet like genuinely very sweet. Our salesman Vincent Visceglia was amazing!!! We told him what we were looking for and he got us the perfect truck which was also under our budget we saved thousands because of him!!!! He was a great man!! read more

The team here went above and beyond for my wife and I. They ensured our safety regarding covid and helped us get an amazing vehicle for our growing family. I'm not by surprised by their attention to detail due to their phenomenal leader Dave Toomey. Thanks Dave and Fred! read more

Worst experience ever! If you ever stumble across a wildebeest called frank. Please turn the other way. I've never met a more obnoxious human. I'm not one to write a bad review that was uncalled for. I just had to write how bad this experience was. read more