The Good, The Bad and The Ugly
A regular visitor with my husband for 5+ years. My views outlined below:
The Good Auditorium 4 is the size that would be expected in a cinema. Auditorium 1 is also good. The majority of the staff (names of cinema staff and opinions outlined below), prices (cheap tuesdays and 2for1 wednesdays), helpful staff for elderly folk such as myself especially on Wednesday mornings.
The Bad & The Ugly Avoid Auditorium 2 & 3 if you can. Cramped, No Drink Holders, Sticky Floors, Foam Coming Out of Ripped Seats, Squeaky Chairs, Sometimes left messy from the previous showing, noisy kids and troublemakers. Cramped toilets without soap or toilet roll on a regular basis. The Head Manager (Toni Hand). Apparent lack of personnel.
Particular Mentions
Richard always talks to us and remembers us. Probably the shining star of Bromley Empire and one of the main reasons we go back again. He is interested and cares that we enjoy our stay at the cinema. We go on Wednesday pensioner screenings often as we know he is usually the one there.
Kayleigh has been there for as long as I remember, another who is always friendly and seems very genuine.
Serene fantastic, another star! My husband and I are always pleased when we walk in and see Serene as we know we will be served quickly and we will have an enjoyable afternoon/evening.
Toni (Head Manager) utterly useless, no passion or desire, shows no interest for the films, always looks depressed and scruffy, the only person in the cinema who appears to be allowed to work in their own tatty clothes, rude, arrogant, sets a horrible example (luckily Richard and Serene set a good example!), no personal skills whatsoever, looks lost and out of her depth. Tried asking her a question on more than one occasion and was ignored or answered abruptly. My husband and I avoid speaking with her now as we do not enjoy being looked at and treated like dog mess on her shoe!!!!! Obviously only there for money not because she likes films or cares about us at all. All in all Empire should be embarrassed to have someone so ignorant and useless as her running their cinema. Tells staff off in front of customers very unprofessional. I own my own restaurant and would never snap at my chefs or waitresses in the same manner, my husband and I looked at each other speechless when it happened in front of us as we were being sold tickets by a crew member!
All in all my husband and I gave the Bromley Empire 3 stars, mainly for Auditoriums 1 & 4 and the fantastic service we receive from the likes of Richard, Kayleigh, Serene, Gareth, Billy, Hayley, Joshua, Emma and more that I forget their names! It would have rated higher if not for the rudeness and unprofessionalism we have seen from the manager. We would recommend going to the pensioners showing if you are of our age it is thoroughly enjoyable and we even get free teas and coffees and biccys!!! read more