I've purchased several vehicles at Empire and this by far has been the best experience James Jean Pierre was superb Very knowledgeable and Melany Nieves is a gem Very helpful as was Nick Henry read more

the worst service department out of all of the cadillac dealerships...I purchased an extended warranty from them with the CT5 that I purchase... PLATNUM COVERAGE!!!!! $3500.00 on top of the vehicle price... many problems with the car. They sold me a lemon...MY FAULT FOR TRUSTING THEM.... EVERY TIME I GO IN FOR A REPAIR THEY TELL ME I'M NOT COVERED!!!! THEY'RE A GANG OF THIEVES! read more

Avoid this place at all costs -- 6 days with my brand-new 2023 Cadillac Escalade and they didn't fix a single thing. I dropped off my Escalade with a detailed list of issues, even brought it a day early so they'd have more time. I clearly stated it needed to be ready the day I returned to NYC -- or provide a same-size replacement. I was away for 6 days. Sent 4 emails -- zero replies. Called many times -- was told "no repair status." When I came back, NOTHING was done except an inspection. The employee who took my car didn't even show up to work that day. They claimed they "weren't aware" of my replacement request -- even though it was in the written instructions I provided. After arguing with the manager, I was told the car was "safe to drive" and should take it on my family vacation, then bring it back 4 days later when they would "finally" get approval to start the repair. Six days wasn't enough for them to even begin. We're talking about a Cadillac Escalade -- the flagship of American automotive quality -- treated with zero urgency or professionalism. I have all emails, notes, and proof to back this up. Think twice before trusting them with your vehicle. read more

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Ever since City Cadillac was purchased by Empire things have gone down hill. New Service director who doesn't return calls or answer emails, every month there are new service advisers as they all quite. As of 1-19-2026 I have been waiting for a loaner since September for a list of warranty issues, they simply do not care! Do an online sales inquiry for either a vehicle or extended warranty and you will have numerous sales people call you several times a day for weeks! Try to get warranty service and crickets! read more

Oil change and tire rotation...service coupons can be added to Apple Wallet from their website The service advisors are great, the waiting room is large and clean. The waiting room has free bottled water, coffee, and tea. The bathrooms are clean. The mechanics bay is by far the largest and have ever seen. They must have 50 lifts. I pulled a coupon for their website which offered a great value for a synthetic oil change and tire rotation. The location is convenient for me as I am in Queens once a week and can get there early for service before work. I will be back. read more

Empire Cadillac - As big a mechanic shop as you will ever see - Auto Repair Near Me - Sunnyside, New York

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On sight to purchase a used automobile everyone at the establishment was very courteous friendly helpful and made me feel special & put me at ease! I highly recommend anyone looking for a new or used vehicle to stop by this establishment you won't regret your experience!! read more

I have had some issues with this dealership in the past however none were ever with the Service Dept. My XT4 had a faulty purge pump. Donna was assigned to me and really helped to get this issue resolved and get my vehicle back to me in less than two days. read more

I have to admit they have a new manager, Travis, who was absolutely excellent. Had a problem with my car and he solves everything for me so I have to give Empire Cadillac five stars. Thank you so much Travis for all your help. read more

Here is my experience with buying a car at Empire Cadillac of Long Island City: This dealership advertised at their web site a silver 2023 CT4 for sale. I came to the dealership expecting to buy it. I showed them my Costco card which entitles me to a discount from MSRP. The sales manager, Mr. Tristan George, came and told me that the advertised silver car is not available and gave me a choice: Either I will wait weeks for the advertised silver car and when it comes I will have to pay $5,000 above MSRP, or I can buy a similar new black CT4 available immediately for the MSRP. I fell for this bait and switch tactics and bought the car. Then they brought the car to the dealership showroom from the parking lot of their repair shop. Later I discovered that this unscrupulous dealership added thousands of Dollars of various unauthorized charges to the invoice, including a large $999.00 charge for repair of car dents of this allegedly "new car". Another false charge this unscrupulous dealership added was called "MORE" for $1,551.00. When I discovered this fraud I came back to the dealership to return the car. I spoke to their sales manager, Tristan George. He took the original invoice to the office. In a few minutes manager George came back. He handed me a completely different invoice. This second invoice, being also fraudulent, did show the $999.00 dents (body) repair charge removed and instead it showed the purchase price increased by $2,550 compared to the original Invoice. This unscrupulous sales manager said that there is nothing else he can do. So it was totally useless to contact the manager. Subsequently I discovered that this clunker car they bait-and-switched me to, they did have since 2022 at their dealership, without anyone buying it. A car which shows on the new car invoice a $999.00 charge for "dent repair" should not be sold as a "new" car. My advice: Be very careful when you enter this car dealership to buy a car. If you shake hands with manager Tristan George, it cannot hurt to count your fingers to see if you still have all of them. read more

Tbh I hate this place , maybe they don't treat everyone the same but they not taking me seriously maybe because I'm young guy , the workers or fine , the boss or managers needs to act right with their customers, they need to know how to communicate read more

I brought my truck here when the check engine light went on. They charged $200 for diagnostics but rebated it directly off from the work to fix it. Was back to me in a day. Great service and communication. Hope I never have to come back but I'll come here if I do. *update. 1 week later the check engine light is back on. Not what I would expect for quality service read more

I came in for replacing my 2002 suburban hard brake lines that were leaking (a known issue on this car) plus some other things that could be corrected using a GM Tech2 handheld programmer. First they didn't want to take me, then their assessment was that the work should take 24 hours (labor=$2400 without parts!), finally after having rented a car for 2 weeks I called in and they said that after all they simply can't do it: they are missing the fittings!!! In the end I went to see a brake shop: they did an excellent job in 2 days for $900 (all included)!!! Oh and regarding the other stuff, Major service staff weren't able to do anything about it! read more

Terrible. Had something ordered, never received a phone call when it got there. I had to go myself to find out if it was there. Simple procedure took over 2 hours. When I inquired what the delay was, they said its being worked on. When I asked again 20 minutes later the new answer was "the guy is on lunch break". UPDATE going on 3 hours for programming a key fob. read more

Wow, wow, wow. I have a 2008 Yukon that my regular mechanic could not fix the stalling after 3 times and so I decided to bring it here. Yugo was very kind and professional and helped me fix the problem and it was less expensive than my mechanic, I wish I would have come here from the beginning. I was in and out in 2 hours. They even had coffe and free wifi. This is where I will be going from now on. read more

my name is George Sanchez, i had bring my BMW X5 for repair ,the service manager (Nenad Mikovic) was so helpfull to my concern he make sure that everything was in working condition in my car when i get my car back. thank you again for your help. I'm one happy customer. read more

I was VERY HAPPY this time around. I was upset at first and when the mechanic found the problem I was very shocked to find out it was only a fuse. I went to both my mechanic and my Dads mechanic for a NYSI and neither one could find the problem with my car. When I showed up at Major I was upset and when Jonathan Diaz advised me it was a fuse I told my Dad "no more with either one of our mechanics I'm sticking with Major World" Thank You Very Much now I have A/C, heating, and Defrost which I definitely need when it rains. Thank You again for a JOB WELL DONE BellaMargie2U a VERY SATISFIED CUSTOMER! read more

I bought my BMW 535 xi from major world, the dealer, finance guy and everyone involved with selling the car were good guys, they helped me as much as they could and everything went fine. Once I bought the car a few days later I began getting engine lights, I went back to the dealer and they directed me to a service dept. I thought to myself "oh no", I have to deal with a mechanic now and I have bad experiences with car mechanics. Once I got there I looked for the manager who's name was Nenad. I told him my problem and without hesitation he wrote my car up, pulled it in and a little while later my car was fixed! I couldn't believe it, no headache, no argument, nothing!!! Nenad is a great guy, very professional and knows exactly what he is doing. There is a line of cars at his service consistently all day as one goes, one comes in and everything moves smoothly thanks to Nenad. I would recommend anyone to major world just because of their amazing service dept. Any problems you have after buying your car Nenad will take care of, with no headache, just go in and you will be leaving with your problem fixed guaranteed!!! I just want to say thank you to Nenad the manager at major service for helping me with my new car time and time again! GREAT SERVICE, PROFFESSIONAL PEOPLE, GREAT WORK, OVERALL 5 star SERVICE!!!!!! read more