This was my first visit to this dry cleaners. I brought in a silk tie with two noticeable stain…read morespots that had been there for a while. She made no promises but was able to remove them. The price was almost $9 but the cost of a new silk tie would be much more. Turnover time was about 5 days. The counter person is extremely courteous and pleasant. I would return for future services. N

5 stars. they now offer pick up and delivery thru their website www.thewashfactories.com…read moreas easy as ordering uber eats amazing!!

Of the laundromats I've been to, this is by far the nicest!! Love the hours and it's clean and well…read moremaintained! I've never had a problem but have witnessed others experience malfunctions

Contemporary cleaners and alterations is a great place to get some alterations done. I needed some…read morejackets and pants altered and they did a really nice job and got it done by the (short) turnaround time i needed. Thanks!

Highly UNRECOMMENDED. Dropped off a cocktail dress and a men's blazer here in late October. When I…read morewent to pick them up less than a week later, I was told they were lost. I was told they were "looking for them" and to give them a week, which we did. We returned to the business after a week (gave them a few extra days) and still nothing. The employee called the owner, and he apologized and said that "per policy" he would only reimburse us 5x the cost of the cleaning. Fine, can't argue that as it's policy DESPITE the cost of both items being 5x that amount. We took the money and tried to replace the items, and are ultimately successful - ended up spending more than the money we were given. 3.5 weeks pass and they call - they found my stuff. Amazing news, we thought - but NO. The owner refused to give us back our (uncleaned) clothing unless we returned the reimbursement. I said no, and he hung up on me. Later that day, I went to the store and tried to talk it out. (Side note: there is no written policy about if lost clothing is somehow found weeks later). We argued that we spent the money replacing the items that they admitted were lost; it's not like it was a day or so -- 4 weeks had passed! If they didn't agree that the items were lost, why reimburse us? If we were to return the $ to him, we would be out 2x - the original cost of the items, and the cost of replacing them. But the kicker is that he called the cops on us. I'm sure they had nothing better to do with their time, amiright? So: tl;dr: if you'd like to entrust your clothing to an unscrupulous, unpleasant man who runs a business where they lose your clothing and don't treat their customers with respect then ... by all means, bring your clothes here to be cleaned. I hope they don't lose them. Good luck.

Don't bring them anything if you'd like it back. Never there,never answer the phone. 4th trip…read morehere, and again they are gone, no way to pick up my suit. Lost the hanger. Worthless company

We dropped off two jackets for repair. The young man working the counter didn't write anything…read moredown. When we went to pick up, the repairs had not been done. I asked this same young man if the repairs had been done (prior to checking) and he said yes. When we got home we checked & no repairs. I guess we charged $24 for dry cleaning but the one jacket had cat hair on it.

Had a great and fast experience! I needed two pairs of jeans taken in and they were able to do so…read morefor a great price and within 1 week! Highly reccomend.

I was in Pennsylvania for a class reunion and needed a suit dry cleaned. This place was close to…read moreHomewood Suites where I was staying. I brought the suit in at 8:30 AM and they were able to get the suit dry cleaned and back to me around 3PM. Amazing! Very reasonable price! Perfect!

I had a very unpleasant exchange with the person at the front desk on Gay. I brought in a bunch of…read morewire hangers - from clothes Parkway dry cleaned - and was told to correctly sort them and put them where they are supposed to go. Even told me they would not take one of them - from clothes they dry cleaned. Told me it was my responsibility to do it right, and actually started getting aggressive with me over it. I'm a customer! Our house has been using Parkway for years. I really resented the way I was treated! Hello all you consumers - PARKWAY recycles and reuses the wire hangers they give us and we return. Sorting the hangers is a courtesy, not an obligation. As a customer, I do it begrugingly but it is NOT my job. We are not paid to their work. I suggest management have a talk with their help so they understand the relationship: we consumers/customers pay Parkway for a service. We assist them to be responsible in the community by bringing back plastic and hangers. It is not our job to sort them. That's a courtesy. Period.

We live out of the state and Parkway cleaners expedited our dry cleaning and laundry when we had…read morelittle time to attend my dad's funeral. The team was very nice and helpful given the situation. The clothes were perfect.

First time I used a service like this. Convenient and reliable service. The process was simple…read morefrom start to finish. Laundry was fresh, clean and delivered sealed in bags. I will definitely use this service regularly.

From the owner: Laundry day is a thing of the past. You are just one click away from never doing laundry again!read more

I come to the Gay Street location once a week to drop off and pick up my dry cleaning. The staff at…read morethis location is Amazing, They go above and beyond to offer "great" customer service to their customers. You would NEVER know if they were having a bad day because they are consistently friendly and very welcoming. Diane (who recently retired in December 2023) was one of my favorite people to see when visiting this location. Now that she is no longer their Rodger has taken place as my favorite. He's extremely patient, kind, caring and accommodating as you can tell he cares about his job and how well customers are treated. Thank you Diane and Rodger for going out of your way to ensure customers like myself are provided "Excellent" customer service every time we visit your store. Oh! Thank you to the management team at this location who are responsible for this "Incredible" staff. You All Are Rockstars!!!

This dry cleaner used to pick up directly from my office, which was great! But for some reason…read morethey just decided to stop. My dirty laundry sat at my office for WEEKS as we tried to get in touch with them to find out why they stopped picking up, but we never received any call backs. Horrible service.

Great experience and great work! They shortened my coat by 6" and you would never know it! Very…read morereasonable prices!!!

With this dry cleaner is being the only one in the area certified by Canada goose, it was worth the…read moretrip for me. Their communication was terrific ...always answered right away by text or email whether I had a question about price or when the item was ready to pick up. And my coat looks beautiful. Payment was easy to do online or they would've taken Venmo or other payment in person. I'm glad I trusted them with my business. Christopher and his brother David are exceptionally pleasant to work with.

I could not have had a better experience getting my wedding dress altered by the owner, Emily! She…read morealtered my dress to fit me perfectly, including the illusion lace which laid so well based on her work, allowing me to have the dream wedding dress I had envisioned. She worked so quickly, altering my dress with plenty of time before my wedding and aligning with the timeline she had originally communicated. I could tell she is incredibly experienced and values making sure her customers and brides get exactly what they're looking for - and I definitely did!

I was a long time customer of Rita's at Maridadi Couture. She did amazing work and we were always…read morepleased with the results. Rita has retired, but I expected the level of expertise to be on par to my experience in the past. How disappointing! They "repaired" this zipper on a Love ShackFancy dress. The workmanship is shoddy. They even damaged the fabric. This is a 500.00 dress that is now unable to be worn. Please be cautious and check the work! My daughter lives out of town so she didn't discover the issue until she went to wear the dress.