Went in today for a minor repair and was completely blown away with how kind and helpful the staff…read morewere. The store itself is also beautiful - highly recommend for any of your guitar needs. I will definitely be returning!

I spoke with John on the phone regarding a guitar for sale on their store's website, he was very…read morehelpful - and friendly, which is always a plus! - I bought the guitar, it was packed extremely well and was shipped out quickly. A very positive experience, highly recommended!

I absolutely LOVE this place. I've bought a couple pieces of gear from them, and had quite a bit of…read morework done on pre-owned items I've picked up over the last year and Jeff always comes through above and beyond! I recently lucked out on snagged an OG Ibanez AFR-105 (IYKYK). Took it in to Jeff for a once over, a stacked knob issue, and a pro set up and it came back looking and sounding amazing! Plus I got the added peace of mind knowing my vintage bass was in proper working order. Most recently I took him a non-multiscale bass for a set up in drop F#. Granted, it was a very well built bass and the neck was capable, but he took to the challenge like an eager kid and knocked it out of the park! Not only that but he kept in constant contact with me throughout the process (it took longer than expected due to the difficulty of the request). Their prices for work are on par with most shops out there, so you're not even paying extra for the quality you get here. If Jeff ever leaves I'll follow him to his next place. Great store, great vibe, great gear, and amazing people.

I have been a happy customer for years. If you have any bass equipment need or question, then this…read moreis the place! Jeff and Chad are the best!

Appears Archtop.com had a fire and maybe closed, anyway I bought three guitars from them over the…read moreyears and I was happy with all of them. I think his name is Joe. if Joe is out of business, maybe I should open an archtop guitar store.

I happened to be in Seattle in 2019 and also happened to know a friend the owner Joe grew up with,…read moreso I was invited to come and check out the archtops. I found one that was not cheap but still met my limited funds, a pre-war Gibson L-50. I still have it and it sits out ready to be picked up and played each day. We agreed on the selling price and I went away a happy man. But doing the buying via video calls is the usual norm, from what I gather. I would buy again from him when I am ready, more likely via video call and delivery since I'm now living out of WA state.

I love this music store! I've taken the best guitar lessons here from a fabulous teacher, Robin,…read morewho I can not recommend enough. Anthony, who also works in the front is always ready to help me with any questions I have about gear or pretty much anything. When it comes to anything music related don't waste your time or money trying to pick stuff out yourself online. Get expert help and advice here and keep it local!

Can I give negative stars? We tried to use this company for lessons in August; however after…read morepaying for 4 lessons the local store had no record of the lessons. I was able to get my money back. Fast forward 8 months later. Tuesday I was charged $184 four times for lessons I did not request or authorize. Customer service would t help me stating they don't deal with billing. They would not connect with with anyone who could and said I needed to call the store - hung up on me. I called the store and had to leave a message for the manager to call me back. Have not received a call back. Today, I was charged $920 dollars for online lessons that I did not order or authorize. I called the store again, and was told several people have had similar issues this week and that it may not be corrected until next Friday (8 days later). This is unacceptable - I am disputing charges through my bank and have cancelled my card so no further transactions can go through.See less

I came in to Ted Brown Music for the first time to look at guitars and maybe play a few as I start…read morea journey to purchase a new acoustic. Not only did I leave with a little more information, a little more confirmation about the kind of guitars that suit me, but the particular employee working that night was so kind and helpful. First, the store itself. It's tucked away at the end of a plaza that includes a cute dessert place. The store is small and carries a modest variety of instruments, as well as sheet music and accesories. I'm not sure if this was just timing but the guitars seemed more suited toward beginners, and most fell under $500. I found a couple that I wanted to try out and this gentlemen engaged me in a really non-intrusive way, leading to a nice conversation and him offering to plug in the electric acoustic I was playing. Later, I heard him helping a kid make up his mind about some part to his instrument that he needed to replace. When I left he let me know he appreciated me and welcomed me back anytime, and I know many employees say that at places, but he just had that genuineness to him. I will definitely keep this shop in mind as a shop around and encourage anyone looking for sheet music, lessons, or exploring what instrument to get next or for your first one to put this place on the top of your list!

Well stocked, kind, and helpful. Why go anywhere else? Besides Ted Brown has been in Seattle for a…read morelong time, maybe 40 years +. I like to support the classic Seattle stores. Ok, so you could say like Nordstrom, Starbucks, and Amazon? No. Once a store has achieved world domination I give up on it. The rest of the world supports Amazon so why should I? But I do like to stick with the smaller stores like Ted Brown that have managed to hang on for decades.

I was troubled by no requirement for ID at pick up or drop off. Organization seemed chaotic, e.g…read more Chase arriving after 9am / arriving to find the doors still locked at 9am. Lastly, before the performance, I had to quickly return home to drop off our dog as it was too hot for her to wait in the car. I had explained to Chase and asked him to explain to my son so he wouldn't be upset. He clearly didn't as my son afterwards explained that he didn't understand what Chase had said. Most particularly, I didn't appreciate Bethany's 'mom shaming tone' when she called me as I was trying to park that my son was "very upset that you're late and we're all waiting for you". Working (and single) parents do the best they can. Instructors should employ some empathy and perhaps also remember parents are customers.

Chad and the team at School of Rock (SoR) have done such a great job building a community of music…read moreloving (and learning) families! Our son (9 y/o) has been taking drum lessons there the past 7 months and has gone from a true beginner to playing songs together in a band with his peers. This is a combination of 1:1 weekly practice with an instructor at SoR (each has been fantastic with emailed notes after every session on recap and focus areas) and a weekly 90-minute band practice which he loves. Most of all, his enthusiasm for learning and enjoying music is through the roof and he is proud to be part of the band. All of this included in the monthly Rock 101 package, a unique offering for sure!

I recently decided to start playing the flute again after a 10-year hiatus, but unfortunately, I…read morenoticed that my flute was in really bad shape and borderline unplayable. I've had my flute for over 15 years, but I never got it professionally cleaned or maintained it properly... I found out about Mr. Eppler online and contacted him about getting my flute repaired. He got back to me immediately, and instead of shaming me for not taking care of my flute properly, he congratulated me on picking up playing the flute again. He and his assistant, James, who are both really friendly, worked on my flute over the weekend and fixed it up within a couple of days. I was amazed by how quickly they were able to turn it around, and how great my flute sounds now. Originally, it had so many problems including 6 big leaks and 5 bent keys, but It now plays better than when I first bought the flute. We are really lucky to have a professional like Mr. Eppler in the Seattle area! I would recommend him to anyone. I am SO excited to start playing the flute again!

Mr. Eppler and his co-worker James, have worked on my flute several times now. I just had a major…read moretune up, learned how I might avoid some wear and tear in the future, and am very happy with the results. Mr. Eppler also found this flute for me as an upgrade to a student flute I have had for more than thirty years. It has been a great investment.

Hey are you or your kids looking for music lessons over the summer or into the fall? If you like…read moresupporting local businesses and know how important music can be, I suggest this local business as it is Madison Valley's hidden gem. Here is a little bit about me. I have been a student of The Music Factory for 5 years. Here are three things that set them apart from the rest. One, they are super flexible. Lessons can be taken from The Music Factory, online, or even at your own house. Two, the staff are super kind and friendly. Every interaction I have had with them has been wonderful and supportive. Three, The Music Factory is located in a house. It feels like you are at home and the environment is really calming and warm. Click the link below to learn more! https://musicfactory.online/studentsignupgreen

You could not do better than Alex for learning how to play guitar. he's a brilliant musician, a…read morecompassionate coach, and will tell you what he sees directly and clearly. Every lesson my son or I have with him is a joy. Highly recommended.