I have been a happy customer for years. If you have any bass equipment need or question, then this…read moreis the place! Jeff and Chad are the best!

I absolutely LOVE this place. I've bought a couple pieces of gear from them, and had quite a bit of…read morework done on pre-owned items I've picked up over the last year and Jeff always comes through above and beyond! I recently lucked out on snagged an OG Ibanez AFR-105 (IYKYK). Took it in to Jeff for a once over, a stacked knob issue, and a pro set up and it came back looking and sounding amazing! Plus I got the added peace of mind knowing my vintage bass was in proper working order. Most recently I took him a non-multiscale bass for a set up in drop F#. Granted, it was a very well built bass and the neck was capable, but he took to the challenge like an eager kid and knocked it out of the park! Not only that but he kept in constant contact with me throughout the process (it took longer than expected due to the difficulty of the request). Their prices for work are on par with most shops out there, so you're not even paying extra for the quality you get here. If Jeff ever leaves I'll follow him to his next place. Great store, great vibe, great gear, and amazing people.

I happened to be in Seattle in 2019 and also happened to know a friend the owner Joe grew up with,…read moreso I was invited to come and check out the archtops. I found one that was not cheap but still met my limited funds, a pre-war Gibson L-50. I still have it and it sits out ready to be picked up and played each day. We agreed on the selling price and I went away a happy man. But doing the buying via video calls is the usual norm, from what I gather. I would buy again from him when I am ready, more likely via video call and delivery since I'm now living out of WA state.

This guy is basically an Asshole!! If you read my review then you should understand my frustration…read morewith this clown!! While I admit that I dropped the ball by not being more meticulous with the video calls. And unfortunately taking his word that the guitar was in mint condition and was listed that way... nothing could have been further from the truth. The guitar was sold for $5,000.00. He did reimburse me $200.00 for fretwork and a setup. He can say whatever he wants but I won't ever consider doing business with this person ever again!!

Can I give negative stars? We tried to use this company for lessons in August; however after…read morepaying for 4 lessons the local store had no record of the lessons. I was able to get my money back. Fast forward 8 months later. Tuesday I was charged $184 four times for lessons I did not request or authorize. Customer service would t help me stating they don't deal with billing. They would not connect with with anyone who could and said I needed to call the store - hung up on me. I called the store and had to leave a message for the manager to call me back. Have not received a call back. Today, I was charged $920 dollars for online lessons that I did not order or authorize. I called the store again, and was told several people have had similar issues this week and that it may not be corrected until next Friday (8 days later). This is unacceptable - I am disputing charges through my bank and have cancelled my card so no further transactions can go through.See less

Despite being owned by guitar Center, music and arts has a very mom and pop, reel to it when you…read morewalk in the store. It is sad that the stores are so small and their selection is so limited by the small size. But they neat stores to go.

Well stocked, kind, and helpful. Why go anywhere else? Besides Ted Brown has been in Seattle for a…read morelong time, maybe 40 years +. I like to support the classic Seattle stores. Ok, so you could say like Nordstrom, Starbucks, and Amazon? No. Once a store has achieved world domination I give up on it. The rest of the world supports Amazon so why should I? But I do like to stick with the smaller stores like Ted Brown that have managed to hang on for decades.

Sad that I absolutely dread walking into this store these days. It used to be an extremely happy…read moreplace for me. Now I get looked at like I'm trash, not spoken to and completely ignored by employees of this company. I have walked in with $5k budget to buy tour gear with and left to make a Sweetwater music order in the parking lot. Music stores are dying and this one deserves it. If all the other string music stores act the same way I get why Sweetwater is so popular. Just a terrible music shop with really bad employees and mid level gear you're not missing anything.

Chad and the team at School of Rock (SoR) have done such a great job building a community of music…read moreloving (and learning) families! Our son (9 y/o) has been taking drum lessons there the past 7 months and has gone from a true beginner to playing songs together in a band with his peers. This is a combination of 1:1 weekly practice with an instructor at SoR (each has been fantastic with emailed notes after every session on recap and focus areas) and a weekly 90-minute band practice which he loves. Most of all, his enthusiasm for learning and enjoying music is through the roof and he is proud to be part of the band. All of this included in the monthly Rock 101 package, a unique offering for sure!

From the owner: School of Rock provides both in-person and online music lessons for students of all ages. Our…read moreprograms, camps and workshops for toddlers, kids, teens and adults make learning to play music fun and create great communities of musicians. School of Rock is the leader in performance-based music education. We combine one-on-one drum, bass, keyboard, vocal, and guitar lessons with group practices. Students learn to play music from day one and put on live performances at local venues. Our experienced instructors are local musicians themselves who combine the performance-based School of Rock Method and programs with individual music lessons to get results for your student.

I recently decided to start playing the flute again after a 10-year hiatus, but unfortunately, I…read morenoticed that my flute was in really bad shape and borderline unplayable. I've had my flute for over 15 years, but I never got it professionally cleaned or maintained it properly... I found out about Mr. Eppler online and contacted him about getting my flute repaired. He got back to me immediately, and instead of shaming me for not taking care of my flute properly, he congratulated me on picking up playing the flute again. He and his assistant, James, who are both really friendly, worked on my flute over the weekend and fixed it up within a couple of days. I was amazed by how quickly they were able to turn it around, and how great my flute sounds now. Originally, it had so many problems including 6 big leaks and 5 bent keys, but It now plays better than when I first bought the flute. We are really lucky to have a professional like Mr. Eppler in the Seattle area! I would recommend him to anyone. I am SO excited to start playing the flute again!

Mr. Eppler and his co-worker James, have worked on my flute several times now. I just had a major…read moretune up, learned how I might avoid some wear and tear in the future, and am very happy with the results. Mr. Eppler also found this flute for me as an upgrade to a student flute I have had for more than thirty years. It has been a great investment.