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    Emerald + Ivy

    5.0 (1 review)
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    Macy's

    Macy's

    2.5(135 reviews)
    3.2 mi
    •$$

    My wife and I recently stopped by the MAC counter at Macy's Arrowhead while she was shopping for a…read moredate night outfit and looking for some new makeup. I felt compelled to leave a review because the level of service we experienced from Arisa was genuinely exceptional. The time, care, and attention Arisa gave went far beyond what you would expect from a typical retail experience. She was not focused on simply selling products and moving on to the next customer. What I watched was someone who truly wanted to create an experience and make sure every want, expectation, and concern was heard. What stood out most was that it was not about finding the most products for my wife, but rather the right products. Arisa took the time to understand exactly what my wife was looking for and thoughtfully guided her toward a handful of items that truly fit her needs and style. From a male perspective, as someone who does not buy makeup but absolutely values great customer service, Arisa is exactly what you would hope for from a brand like MAC. She represents professionalism, patience, and genuine care for the customer experience. Macy's and MAC are lucky to have her at the Arrowhead location.

    I strongly recommend taking your business elsewhere. My experience at the Macy's in Glendale was…read moreextremely disappointing from start to finish. The store was dirty, disorganized, and poorly maintained, and the customer service was among the worst I have experienced in retail. The staff were rude, unhelpful, and made me feel like assisting customers was an inconvenience to them. The management was just as disappointing. I honestly questioned how some of these managers were placed in their positions because there was very little professionalism, accountability, or genuine concern for customers. The jewelry department was particularly frustrating. The customer service was terrible, and the overall experience left me feeling completely unwelcome. Customers should not be treated as though they are bothering employees or judged based on how much they may or may not spend. Especially the manager Trashy Tracy! A retail store should make customers feel respected, valued, and comfortable--not judged or looked down upon. Unfortunately, that was not my experience here. Macy's Glendale seriously needs to address its customer service, management, cleanliness, organization, and overall treatment of customers. There are plenty of other places where you can spend your money and be treated with basic courtesy and respect. Will file a complaint with BBB as well! My recommendation: take your business elsewhere.

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    Emerald + Ivy - plus_size_fashion - Updated September 2026

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