My name is Nina Carter I had nothing but good experience with Emerald Management LLC. They gave me a chance when no other company would and have work with me to the fullest, the staff is amazing Michelle/Billy/Sandra, Devin. I've been with them for several years and again nothing but great experience and thank you all for a new opportunity. read more

Posted a nicely priced home with water damage on the floor. I put in my application they said they would fix it- to later be advised they wouldn't fix it. Thankfully, they refunded my money. Not the most easiest people to reach though read more

Worst agent ever , rude , hateful, we bought the house straight from the builder some how she got involved , she was so rude , refused to take the lock box off , the house was under contract and we were approved before she came into the picture, she insisted on putting a lock box on the door and a sign in the yard , she had nothing to do with us buying the house read more

Proceed with CAUTION!! I decided to use Emerald Management after renting my property for 2 years. I spent nearly a year of constantly calling and emailing them with neighbors complaints. Finally I was told that the tenants were having a weekend long party and each night people were being taken to jail. I notified Emerald to please go to the property and find out what was going on and begin to evict them. The tenant was already 30 days delinquent on rent. Michelle Moss then stepped in and asked me if I was "SURE" that I wanted this tenant out of the property. I told her based on the past year of warning them of problems and that the neighbors watched people get hauled off for an entire weekend in police cars, I was quite sure! The tenant was finally evicted after the full 60 days of not paying any rent. On the day of eviction I called Emerald to ask when I would be able to get into the home and received no return call. At 5pm that afternoon I received an estimate from them with over $6000 in REPAIRS and Emeralds Turn Key FEE. No call, no apology, just an email. I then requested an in person meeting. They simply said "This is the risk you take in renting" and this tenant checked out on credit. There were a years worth of emails regarding pets (which they paid no deposit), late rent, parties, upset neighbors etc...We saw this ending long before it arrived and they felt no responsibility. All I was able to get were a few minor fee's waived. I was left with the following in personal expense. $8500 in home repairs $3000 in unpaid rent Many hours arguing with a company that could truly care less that they put a terrible tenant in my home. Emerald's response of "This is the risk you take" is a classic cop out to owning the fact that they aren't good at their profession. They will put the first person that qualifies in your home and you better hope they don't destroy it because Emerald will not be there to help. I would search elsewhere for a company to manage your property. read more

This is an exceptional property management and residential real estate sales company. They are the experts in Gwinnett County. Call them for all your management and sales needs. I highly recommend them! read more

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After paying 1st and last rent paid a DOUBLE deposit to move into thier property gas company wouldn't turn on gas bc stove or venting was up to code still not fixed after 10 months 1 month after signing lease saying I couldnt change locks my apt was broken into with" no forced entry" still 6 other mainence read out since June now its whole nother yr.... I would NEVER reccomend them to my worse enemy even.... read more

WARNING - Emerald Management indulges in shady business practices. In Georgia's Landlord/Tenant laws, it is a violation to visit a residence, unannounced, while a tenant is occupying it, except in an emergency or with reasonable notice. This company not only violated this clause in my contract, but took pictures while my family was visiting from out of state. If you're a single mom, like I am, be safe and use caution. There are reputable leasing companies to use in Georgia. This is disgusting! read more

I've been renting from Emerald for 3 years and just renewed my lease for 2 years . I've had no problems with responses, professionalism or repairs . If you take care of your rental unit and be mindful of your neighbors you should have an enjoyable experience ... read more

Emerald Management is a company that tries to work with you and help as much as they can, With the way the economy is now, it is greatly appreciated. read more

Shelby and Sandra work for emerald management. They have to worst service i can not began to tell you how horrible it has been to live over here. read more

Roaches (lease claimed they were responsible for this, but the roaches were there from day one on the walls and floors), rats in attic due to gutters not being cleaned that ruined fascia & soffit), unethical treatment, 4 water leaks that we had to pay for. Don't know who was more unethical though - the landlord or Emerald Management. The landlord kept half of the security deposit so that we could pay for his 15+ year carpet after move out. Gary was selling the home and wanted someone to pay for the old carpet that had multiple families tread on with multiple dogs. By GA law, you are required to get your security deposit returned within a certain amount of time. That didn't happen. We paid $1,195 on time for over 4 years for roaches and rats. What hell that was!! Every time we had a legitimate emergency or complaint, Emerald Management acted like they were completely bothered to do their job. Thank God we have our own home now without roaches & rats. Any good comment on here was probably coerced by Emerald Management because they are extremely shady. Please go anywhere else but here if you want to protect your family, sanity and money. read more

Very great people... they always get stuff fixed when asked and when i have concerns from both maintenance and the billing areas. I have been leasing for over a year now. read more

This company is ridiculous. They sent my lease increase to my email address and advised I would have to pay since I did not respond. No one ever told me that they were changing the way they process important documents. Every other thing they have to say gets mailed (even parking problems). I moved here almost 5 years ago and do not have access to the email, no one even contacted me to verify my email was still viable. I still have outstanding maintenance issues. The small issues have become greater issues just for them to tell me they still can't fix them. I am at my wit's end. Don't move here, it went from bad to worse and it's seemingly getting even worse. It's not worth the headache and sleepless nights. I will be submitting my 30 day notice. I hope you all learn to do give your residents better service and for the owners who trust them, they are taking your money and letting your homes deteriorate. read more

Emerald/Michelle Moss manged my property from May 2013-Feb 2014. My statement was incorrect every month and it was a constant battle getting the excess cash flow I was due. Michelle is rude, combative and blatantly dishonest. I would encourage anyone even thinking of doing business with Michelle to run as fast as possible from her. read more

the worse roach infested property i have ever seen.i felt so disgusted as a woman living in this home and being binded by a contract. the landlord will fiz everything excet pest control. trust me the roaches come out and when they do you wont be able to wash dishes without them falling on your plates or in your fridge.. billy is unprofessional and they will take all of your deposit and leave you with outrageous overpriced hargea for small repairs!! do not give them your money read more