I have only been here twice, but each time the customer service has been PHENOMENAL from these young kids. Very refreshing to see how kind and hard working they are. I work in food service and have worked drive through service before, and it's draining, yet these employees still make sure you leave with a smile. The first time I came, I told her it was my first time in and she gave me five extra rewards points (keeps me coming back ;) ). This most recent time, the gentleman misheard be through the speaker box, and I had requested a 32oz, and he rung me up for a 24oz. As he said the order, I let him know I'd like the 32, and he said "oh I'll make it for ya but I'll charge you for the 24" :)!! This review isn't about the free upgrade or the extra points, but rather about how they just immediately were so gracious with it when I didn't even ask. Not only is the customer service amazing, but so are the smoothies. Highly recommend the Mango Berry (I added caffeine). Whoever the two boys were that were working on 4/23 @ 5:30pm, they were super sweet and kind. Great job you guys Edit: I would also like to add to this review so others can be aware, the kids in there are working really hard and you may have to wait a little bit but that's OK. I waited probably 10 total minutes in the drive-through. I've seen some reviews saying 15 to 20, and I know some people can exaggerate just when they're upset, but I'd like people to keep in mind that it's not easy working these drive-through jobs when you have a lobby, drive-through, and most likely DoorDash and Uber orders coming through. Be kind. read more

Emerald City Smoothie - YUMMMM - Juice Bars & Smoothies Near Me - Phoenix, Arizona

I regret to say that my recent experience at your establishment was far from satisfactory. Despite placing an online order for three smoothies, I found myself waiting for over 30 minutes upon arrival. Remarkably, within just 5 minutes of my arrival, another customer received their order, leaving me next in line with no other patrons present. Despite reassurances from your staff that my order would be ready shortly, it became apparent that this was not the case. After 10 additional minutes of waiting, I even offered to modify my order to expedite the process, only to be told that such action was unnecessary as the employees were still "reviewing recipe menus." Regrettably, due to the excessive wait time and apparent lack of urgency displayed by your young staff members, I was compelled to cancel my order and leave. It was disconcerting to witness such inefficiency and apparent cluelessness in a business setting. I sincerely hope that you will take this feedback seriously and implement measures to improve your service and staff training to ensure a more pleasant experience for future customers. Now time to figure out to get my $30 refund because the employees said I had to call in and request that. read more

Used to go to the one in Seattle all the time so I was excited to see Arizona had them too! Always busy but for good reason - immunity nectar is my favorite! Always great service and great smoothie options / add ins read more

Great service delicious smoothies! Not sure why everyone says that the smoothies take 30+ minutes ours were ready and less than five minutes

Horrible service. Waited probably 25-30 min in the drive through for two mediocre overpriced smoothies. Guy at the window handed us the straws without wrapping just fully gripped the straws with his bare hands no gloves nothing. Absolutely terrible. read more

Smoothies are great but it took 25 minutes in the drive thru with four cars behind us. Pretty ridiculous. Staffing needs to be adjusted or you will lose business. read more

Waited there for 15-20 minutes before even being acknowledged. The store was completely empty. Waited another while before she even asked what I needed. When I asked how much protein was in a specific smoothie she couldn't answer. Finally, when I put my order in the card reader failed and she did not know what to do other than sorry I have to text my boss. Worst experience and felt very disregarded. She clearly needs more training. read more

I was waiting in the store for half an hour without being helped. There was not even a line in the store. Horrible customer service!

Holy incompetence... we went through the drive thru to grab a quick smoothie (one with protein 24 ounce for my husband, one without protein split in half for our kids). Should have been pretty simple.. When we got to the window a blonde in a crop top handed us one 16 ounce beverage. Nothing else. When we tried to correct so we could get the drinks we ordered she acted like it our fault and closed the window with attitude. When she came back she charged us $1.25 for the extra cup (so our young kids could split the smoothie without protein). Then didn't even split it for us. Anyway! Lots of good smoothie places in the area Paradise Juice is literally across the street, it's locally owned and has great service and superior ingredients. read more

Definitely will be back! The smoothie is super delicious and employee Elijah was very kind!

Place has good healthy and tasty smoothies. We stopped here on a hot hot day to grab a smoothie on our trip. I love the Hawaiian Pineapple smoothies. The Blueberry ones are good too. They have different flavored ones. Nice staff and customer service. I am willing to come back again. read more

Ordered a customized Blueberry Blast, and it is perfect, delicious, and filling. Thank you to the young woman who helped me navigate the ingredients. She was very friendly and personable, and most importantly, knowledgeable about what she was making read more

I showed up at 658am, granted, two minutes before opening but the doors were open. The girl said "we're not open yet." I understand that. I waited outside for a few minutes and went back inside. Your posted hours are 7am-. I walked back in to order and the greeting was cold. She said "give me a min." She then began to count a large cup full of coins. Maybe a written description doesn't do it justice..... YOUR FIRST IMPRESSION IS EVERYTHING. I turned around and left. WholeFoods has a coffee bar. read more

Açaí bowl is not good. They have $9 on menu but charged over $11 when I got to the window. I told them that wasn't the correct amount and they just said they haven't updated their menu. I'm pretty sure that's a violation and advertised prices should be honored. Worst part is the bowl did not taste good at all. Frozen berries instead of fresh. Açaí has a gross powdered flavor to it also. Go to berry divine, they know how to do it right. read more

Great refreshing bowls that fill you up! Will be back a lot this summer! Staff was great!

Holy wow! I was in the "Sheaborhood" and had to stop in for a smoothie. Contemplating how to cope w my crappy mood.. I was craving and ice cold Ohso beer but, instead said... nah.. u are what you drink and decided let's be fun & fruity. I order the "Pineapple Passion" smoothie with pea protein powder and coconut milk. It was delicious! This is my new meal replacement spot. Ohhh.. and they have a drive through. I still miss Cofee Bean and Tea Leaf that used to occupy this spot but, it may have been replaced by an even better coffee joint. I will be back & will let cha know. read more

Emerald City Smoothie - Wall of proteins! - Juice Bars & Smoothies Near Me - Phoenix, Arizona

So these guys opened up shop here in Phoenix. They actually have two locations one is at the University in Tempe. Absolutely loving the Sambazon Acai breakfast bowls! I had the health nut and it is absolutely amazing. They also have great coffee here, and I even found a great protein supplement. Now that's a great win this morning! read more

Emerald City Smoothie - Health Nut Acai Bowls - Juice Bars & Smoothies Near Me - Phoenix, Arizona

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We were looking for a smoothie (for a healthy treat) and went to this place based on reviews. It's a muscle smoothie place that adds protein to all of their drinks. That wasn't what we were looking for, and we found the branding and website a little confusing. I used the bathroom and it was GROSS. Which made me worried about what else they weren't cleaning. The employees were super nice, but unless you aren't worried about how clean things are, I'd skip this place. read more

I believe that this is the place to go if you want a delicious smoothie. I ordered the large berry berry smoothie it really is a meal in itself and yes, it is delicious! read more

Emerald City Smoothie - Berry Berry smoothie - Juice Bars & Smoothies Near Me - Phoenix, Arizona

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Emerald City Smoothie is amazing! They modified a smoothie for us and it is my son's favorite! Love it!

Berry Berry smoothie is very good and worth the money, service is quick and the guy is super nice

So excited to have this place in our area! We popped in after binging on pizza next door. Pizza then smoothies ... balance, right? The customer service was wonderful! The ladies that helped us were super upbeat and we appreciated their suggestions. I opted for something fruity - a pineapple blend of happiness with the immunity booster. The hubs got the PB flavored Mega Mass with the amino booster. We both loved our smoothies. We'll definitely be back. read more

My mango, pineapple, papaya and spinach smoothie tastes like ice. Can't taste any of the flavors.

Stopped by during the grand opening for smoothie. A few bumps ordering through drive thru (wait arriving to menu board, speaker not clear enough, credit card terminal connection issues) but that's to be expected. The price of the smoothie $6 and up + CC transaction fee + tip adds up pretty quick for mediocre smoothie. Large selection of smoothies...recommend you try for yourself read more

Amazing smoothies. Lots of product to stay healthy. The workers are very nice and helpful.

I enjoyed a Green Goddess made with pineapple, spinach, apple, banana, soy milk (or your preference) and Immunity! Awesome 2 helpful Guys w/ great customer service! and short wait time! Highly recommended :) read more

I stopped in Emerald City Smoothie immediately after a root canal because dental surgeon said it was probably best for me to have soup or a smoothie. The young lady on duty was so helpful in selecting a low sugar smoothie and made a few suggestions to get me on the road to calming down my mouth. The smoothie was superb and Emerald City's customer service was exemplary. I'll be back!! read more

This place has awesome bowls, but when it comes to the shakes, not good at all. Last time I was there I ordered "the builder" and it tasted like pure peanut butter! Don't get me wrong I love peanut butter but this was just pure thick peanut butter shake. I didn't want to get a bad impression for the first shake so I thought I give them a second chance with the smoothie so today I ordered a "slim n fit shake" and it tasted like pure banana, literally felt like I was eating banana pudding, was not in a smoothie consistency. It made my stomach so bloated so I ended up tossing it. Not worth $8 when I even orders at 24oz. read more

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So excited to stop by this Emerald City Smoothie today! Loved all the smoothies our family purchased today. They had such a great selection of healthy smoothies, protein bars and açaí bowls as well. Bonus that they have a drive thru theses days! The employees were so helpful. Thanks for coming to AZ, can you please put another location out in North Peoria/Lake Pleasant PKWY area!!!! read more

This place is such a unique and refreshing change of pace from all the other smoothie shops. They are new in town and I've had the pleasure to be one of the first to try their amazing products. All of the smoothies Ive tried which is many and all have all been amazing. They have so many choices to choose from in many different categories from weight loss to building up your body with a great whey protein smoothie from the Build up your Body menu or Boost your Immune System to Nourish you Body menu. They also have a large quantity of health products you can purchase also. They don't skip on quality and the friendly very qualified staff do an amazing job. I encourage you to check it out and spread the word about this great new place to get a refreshing tasting healthy smoothie to give you a boost in your day! read more

I feel like I hit the jackpot finding this place! They consistently make the BEST smoothies in town. I discovered them right after having a baby, their drive thru enticed me as it meant I didn't have to deal with loading and unloading baby! Since then, I go once a week at least and have gotten my friends and family hooked as well! It's safe to say I'm OBSESSED! I highly recommend the Peanut Passion with blueberries! Thank me later! read more

I would not recommend the Açaí bowls from emerald smoothie. The bowl that I received had lots ice in every bite. The ice in the picture is from a few spoonfuls. I have had a decent smoothie from here a year or so ago but was very disappointed by this. read more

Emerald City Smoothie - Ice - Juice Bars & Smoothies Near Me - Phoenix, Arizona

My wife and I stopped in for the first time on Friday night. We were greeted by Maggie, who made us feel welcome and valued as customers. This was so refreshing after having a terrible experience just down the street at One Stop. Even though Maggie was handling both in-store and drive-thru on her own, she was professional and patient while still being personable. I had the Rejuvenator and it was fabulous! Definitely recommend. read more

I love this place! Very convenient to grab a smoothie after my workout which is next-door. The low-carb with chocolate and peanut butter is my favorite! Fills me up as a meal too! read more

Yummmmmmy!! Service was great and pretty fast the smoothies are delicious love the drivethru. read more

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Came here at 8am wanting to try a new smoothie place with orders from all my co workers. Hours say open at 7am but they are closed. It's not that difficult to update your hours on your website. Paradise Juice to the rescue!!! Go across the street! read more

Great place for healthy smoothies. They have a lot of different options for different fitness goals which is nice. Plus they have a ton of different types of protein, pre workout, and other healthy items in the shop. Overall a good place to visit after a workout. read more

Fantastic!! Tried out the açaí bowl (delicious!) and a smoothie- so fresh, healthy, and actually tasty. Plus they have all my favorite grab and go beverages like Celsius. The staff is super friendly and helpful in explaining the menu. The location is spotless AND has a drive through!! So if you're looking for somewhere quick, clean, and healthy- Emerald City is it! read more

So thankful to have a great smoothie place here in Phoenix. I have tried multiple kinds and have not had a bad experience. The staff is great and Kendall went out of her way to really answer any questions I had. The store is kept very clean as well. 12/10 would recommend. Cheers! read more

I absolutely loved my visit to the Market street location! Great smoothies, very friendly staff and it smelled heavenly.