I had a very disappointing and concerning experience with this business. When my mom went to pick up my line jacket, we discovered the customization was completely wrong. The lettering was extremely small (about the width of a finger), and the number placement was the size of my palm, positioned high on the shoulder blades and much smaller than expected. This was especially frustrating because the jacket already had existing custom elements.
When my mom tried to take a photo of the jacket to document the issue, the owner snatched it out of her hands. The situation escalated to the point where she had to call the police, and a report was filed. The owner also refused to cooperate, stating he was closing and would not wait to resolve the issue with police.
There were also multiple issues prior to pickup. The price changed three different times even though my order never changed. The owner later admitted he did not have the correct size for the lettering but proceeded anyway, which resulted in a ruined jacket.
Eventually, I was reimbursed for the jacket only, not including prior customizatioafter an hour , but only after significant back-and-forth. Overall, while the stitching quality may be decent for smaller items like purses, t-shirts, or pillows, this experience showed a serious lack of professionalism, accountability, and customer service.
I would not recommend this business for more detailed or important custom work. read more