1. Embroidery Mambo Customs

0

Chino, CA

Embroidery Mambo Customs

3.0 (2 reviews)
Closed • 10:30 am - 6:30 pm

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Services - Embroidery Mambo Customs

Clothing printing

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2 years ago

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Just had my aprons done and they look so good I'm very happy with the finished product... They came…read moreout perfect

AVOID Logo Max if you need embroidery done correctly and on time…read more I ordered a graduation sash and provided clear instructions for the embroidery. Logo Max embroidered my sash incorrectly by swapping the placement of my name and major. When I contacted them, they admitted the mistake and told me that attempting to remove the embroidery would likely damage the sash, effectively ruining it. I live in Los Angeles and could not repeatedly travel back to Chino to correct a mistake that was not mine. Rather than taking responsibility for the inconvenience and additional costs caused by their error, they insisted I return to their shop despite knowing my scheduling limitations. Even more concerning was how they communicated once reimbursement was discussed. After I requested that any mailed check include tracking so both parties could verify delivery, I received aggressive and hostile emails from Riaz Deejay (images attached). These are not the kinds of responses customers should receive from a business owner when attempting to resolve a problem caused by the business itself. Mistakes happen. What matters is how a company handles them. Instead of professionalism, accountability, or customer service, I experienced hostility, personal attacks, and an unwillingness to take full responsibility for the consequences of their own mistake. If you are ordering something important, time-sensitive, or difficult to replace, I would strongly consider taking your business elsewhere. ALSO, if you're a recent grad, go somewhere that won't belittle you for your accomplishments!

Embroidery Mambo Customs - embroideryandcrochet - Updated October 2026

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