Don't waste your time or money going to this place! Their ego is way too big for the product they produce.
I had shirts made with artwork I provided that had my company name and a simple graphic. When I got the shirts, the name was noticeably crooked, angled.
I took them back only to be insulted and harassed.
The lady at the front said they looked fine to her. When I had my wife try one on, with the word placement was"accentuated" and it really looked crooked! She immediatley told my wife to take if off and still insisted nothing was wrong. She told me to look at them and tell me which ones I had a problem with. I picked the first shirt up and examined it for a few seconds. She then said, "Well if you have to examine each shirt for 5 minutes then they are probably fine!" With that I walked out to cool off.
When I returned I went to the back to talk to someone else.
I was told that I was only one of two people that ever had a problem with their product in the past 25 years. Really? No wonder these people are so full of themselves! I told them that all I wanted them to tell me was that this was the best product they could produce and I would happily be on my way. They got extremely defensive and made insulting remarks like, "I knew you were going to be trouble when I saw your artwork and how precise you had it" So according to them, being precise is a bad thing? He also said, "The material you chose is not the best for this type of artwork." I asked him why he didn't tell me that when I ordered them, he was the expert, I was just a customer that doesn't know any better." He said what I was asking was crazy and that he was "speechless." Ditto. He also pointed to the store bought t- shirt I was wearing telling me how crooked it was. I told him it wasn't crooked enough for me not to buy it.
Finally, "his" brother stepped in and after looking at the shirts, agreed that half the shirts were unacceptable, and agreed to do them over. Ureka! He said that the silk screeners sometimes pull that type of shirt wrong off the board and causes it to set wrong. He is my hero in the story and apologized for his brother, wasn't sure what was "up with him."
The lady in the front later apologized to me and I told her that her sarcasm was unwarranted and not acceptable.
After I picked up the shirts, the main guy came out and apologized, nothing sincere, just damage control.
Do the right thing and avoid this place at all costs! I am now going to have my products done at the Costco Business Center in Commerce, CA. The place I originally wanted to use but thought I would help out the local economy, which I will still do, just NEVER here! read more