I will start off by saying that this company is capable of 5 stars. My first project was flawless quick, hassle free and everything i needed it to be. Unfortunately this recent project was a complete disappointment. To be told by the owner that my project could be done by a certain date, to then be told weeks later by another employee that its a 4-5 week turn around after final approval was very unexpected since that was never explained to me by the owner when i called to inquire about getting my order done. Im unsure if this is a sales tactic to get orders but it was very inconvenient for a fall sport season. Even with that delay i was hopeful my project would be produced as the same quality i had received before. It took several emails and many attempts at a mock up that wasn't even exactly what i wanted even after sending an exact example of what they had provided me with my in my last project. I sent all my information more than a couple times with correct spelling and grammar, that wasn't translated on to my items. There where first and last names that were swapped and printed on the items. When i was told i could pick up my order. I was emailed 10-15mins before my pick up time to notify me that it would be another hour. I arrived and the employee asked if i received the email they had just sent me and i let her know i had not since i was driving. She replied with " Yea, we probably should have called you." then let me know it would be another hour until my order would be ready in which i sat in my car and waited for just to get home and separate my order and find i am missing 2 items. I verified my paid invoice and see i am missing items. So i reach out via email since it was after closing hours. The following week i get the reply that they will check with the employees and verify. I had to follow up on that to be told their employees said they put everything in the box, they could reprint for me but i would be charged and it would take a week and a half turn around. I asked for the owner to give me a call so we could discuss the situation and it has now been a week and i have not received a phone call. If my order had been done before my arrival i would have more confidence that there wasn't a mistake made and my order wasn't rushed. The lack of communication from the company to the customer is disappointing along with the very obvious unwilling desire to resolve the issue. read more