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    Embrace Consignment

    1.9 (14 reviews)
    Open 10:00 am - 5:00 pm

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    2 years ago

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    3 years ago

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    7 years ago

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    3 years ago

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    7 years ago

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    6 years ago

    Only 1 out of 3 employees wearing masks. 3 of the shirts I tried on were stained. Disappointed.

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    6 years ago

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    Sequels

    Sequels

    (13 reviews)

    $$

    I found a bag I liked in the store that was at the upper limit of the price point I was looking…read morefor, especially since the bag was worn in places. When the cashier rang it up, it was more expensive than the tag read (it's worth mentioning that their bags have two tags, a hang tag on the strap near the hanger and a detailed tag stuffed in the bag somewhere that usually takes the cashier a bit to find). I pointed out the price discrepancy, and was curtly told that the price inside is the one that counts. I wasn't willing to pay more it, and told her I'd have to pass at that price, and thanked her anyway. I offered to put the bag back on the rack. She told me I was out of luck because they had a no return policy. I had not completed my purchase and reminded her of this. She said there was no way to cancel a card that she'd already swiped. I realize I should not have given her my card until she told me the price, but wasn't concerned at the time. She said that my credit card had been charged and that I could take the bag or not, she didn't care. I told her that she could either cancel the card or that I could do a chargeback on my credit card, which shouldn't be a problem since I had not authorized the charge. She told me that if I didn't sign, it was fraud. I asked if she was going to cancel the charge or if I needed to call my credit card company. She was pissed, but reversed the charge (the thing she'd told me repeatedly that she couldn't do). Obviously, I won't be back, and was disappointed by the aggressively bad customer service from a locally-owned business.

    As mentioned in other reviews the staff is RUDE, uppity, mean girls kind of rude. Reality check!…read moreYou work in a used clothing store in Kankakee county, not Some Beverly Hills boutique. Second when you turn clothes in, and meet with their approval, you are on your own. You must remember to check back and see if they sold it, and hope they were honest when they said they didn't and when you look for it it's gone. There is no record of it, so they could of sold it or "donated " it. For purchase there are a few nice things, but nothing you couldn't find at the Goodwill store down the road.

    The Salvation Army Family Store & Donation Center

    The Salvation Army Family Store & Donation Center

    (6 reviews)

    $$

    Another bad experience.... I noticed some of the people who work at this location have friends…read moreand/or family who come at certain times of the day. It is the same people, no matter what day of the week I stop by. Apparently, Salvation Army workers of this location "conveniently" bring out the "good stuff" for their family and/or friends. I think their family/friends are reselling the items at the local flea markets or Craigslist/Ebay, because it is no way they need 30 pairs of shoes in one shopping outing!!! I promise you, this is NO EXAGGERATION!!! 30 pairs of shoes conveniently handed over to a certain customer is NOT FAIR! Even though I had some negative experiences at this location, I really do still shop here at least a couple times a month. Most times, I walk out empty-handed, but there are those times when I find a TREASURE FOR ME or WISH I HAD SOMEONE TO BUY THE TREASURE FOR!!! See my updated photos.... I have finally figured out the end of the month and first of the month is the best time to find great furniture items. I guess this is when most people are in the process of moving... Additionally, I have found an occasional "pearl" hidden in the "sand" of most all of their departments... This is not the best of the thrift stores, but it is worth a drive by to see what is inside...

    I haven't been to this Sal Army in at least a year.......they had remodeled & moved the women's…read moresection into a dark, dank, cramped corner of the store & I simply could not! But I ventured back this week & was pleasantly surprised to see the remodeled again! The women's section has been rightly restored to the most expansive part of the store! They are arranging the clothing by color! Every aisle is wider.....carts & butts do not compete for space! The entire store seemed super clean & organized in every department! The floor help was friendly & available! The only faults are the sometimes vastly overpriced items.....a tiny lil vase with one tiny lil artificial flower for $6.99?????? And the loooong checkout lines. But the day I went summer was already 50% off so WIN!!! If you haven't been here in awhile, please have a look. I think you'll be pleasantly surprised!!

    Embrace Consignment - vintage - Updated May 2026

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