Not impressed whatsoever. My facial with Shannon was very fluff. Plus she was wearing her bedroom…read moreslippers . ​Very dirty and Dusty environment. Couldn't believe I saw employees vaping around the spa.

I have requested that the general manager "Bree" contact me several weeks ago due to an issue of…read moreher being rude to another family member who ended up canceling their own membership with this location because of her, Bree was rude and lacked any form of respect or courtesy for a hand and stone customer. My husband and I have both had memberships there for over 2 years and we will not support a company who has poor management in place being rude to our other family members. Why would we want to spend our hard earned money here if this is the case? at this point poor management is going to ruin the business of all the wonderful massage therapists who work here. I truly feel sorry for them as this manager is running people off. I have not received any form of contact or communication from this manager and will be canceling both mine and my husbands memberships if this is not resolved in a timely manner.

Everyone wants you to have the best experience from the manager, to the front desk people, to your…read moretherapist. Every therapist I have had is great, however, Trinity is EXCELLENT!

I had a facial from Crystal and it was amazing! she explained everything she was doing and how it…read morebenefits my skin. My intake was thorough to ensure everything went smooth and I got the very best results. The staff went above and beyond to help me with my questions. I just loved my experience there. Highly recommend!

I had one of the best customer service experiences this evening. Mikayla helped me find all the…read moreright products for my skin type, and took the time to explain them all to me. She was so kind, and so very helpful!

I should have updated this a long time ago. Austin has been cutting my hair for almost 2 years now…read moreand I have absolutely no regrets. Best stylist I've found in the area!

I'm in love with how my lashes came out. And they genuinely care about me being 100% satisfied…read more Happy I found my new lash spot, worth every penny

I know everyone's experience is different, but it makes me sad to see the negative reviews for this…read moreplace. I've been coming here for about 3 years and still make the 45-minute drive even though I no longer live nearby. I've only had two issues during that time, and both were handled quickly and professionally by the manager, Anthony. He even knows me by name and always greets me when I walk in, which I really appreciate! I usually just do a walk-in with whoever is available, but I met Lona about a month ago and absolutely love her! She's so sweet, does an amazing job, and always helps me decide what to get when I have no idea what I want I'm actually getting a pedicure as I write this and just wanted to take a minute to show some appreciation for Anthony and his team. I've always had a great experience here and will happily continue making the drive!

Good nail salon for basic services. I walked in for a pedicure and was seated within about five…read moreminutes, though you can also book appointments online. They have a large selection of colors and offer both regular and gel polish options. I got the basic pedicure, which was $38. The price has gone up a bit over the years, and the service was quick. One thing to keep in mind is to bring cash for a tip if possible. There is an ATM on site, but using it means paying extra fees, and tipping is definitely expected and they will get annoyed if you don't have it ready.

Look Worse Than Before…read more Sharing my story as accurately as possible so you can make an informed decision. My friend recommended Sarah at Godiva , she said they frequently have Groupon, I've been looking for a practitioner I like, so I went. i've had Botox plenty of times in the past. My Botox doc of 6 years retired - he was consistently able to lift my brows and give me a more youthful and alert appearance. Inexperienced practitioners will spike or droop my eyelid. Most often they droop my eyelid. Sarah and another woman greeted me and we went over all this information. I said numerous times my goal was to lift my BROWS. Discussed the spikes and heavy brows if done incorrectly. Sarah asked if I wanted my 11s and forehead wrinkles softened and I said - Sure but let's not do anything that will impact the lift of my eyebrows. I want to lift my eyebrows. You are the expert. I said those exact words. Big mistake. Sarah drooped my eyelid so low they rested on my eyelashes with no ability for me to raise my eyebrows- she completely immobilized the center of my forehead. I called requesting a correction. Sarah put Botox in the upper regions of my forehead on each side. There was a minor lift of my brows for about 24 hours and then they settled back down, resting my lids on my lashes. I looked significantly WORSE AFTER Botox at Godiva than before. Sarah did not apologize at the initial correction. She did not acknowledge that the outcome was not good. She told me to rub the center of my forehead to break up the Botox that she put there - she said she put "just a fraction of what she puts in other's foreheads" she obviously didn't really hear or understand when I said "My eyes will droop. I want them to lift." I am 48, my friend that goes there is 37. Maybe Sarah doesn't really know how to deal with aging skin and hooded eyelids. Seems like something you should know. And I still had the heavy droop and had to deal with Godiva. Requested an additional correction - Godiva indicated that I needed to wait the 12 days when I saw the next provider. It was the other woman in the initial appointment. She said I remember you saying you wanted your eyebrows to raise. This is not what you want to happen (she was the only person that ever acknowledged anything). She placed more Botox in my upper forehead on each side in hopes to stimulate that lift. It did not. Waited another 12 days. Saw Sarah for this fourth visit she put Saline in the center of my forehead in about five different spots to dilute the Botox. And then Sarah said this to me "You're so lucky that you had such a strong response in the center of your head. I don't get that. And just cover up your forehead with your bangs." So that's been my experience. there was no mention of a refund or some sort of credit where I could buy skincare or something. Just because a woman is nice to you doesn't mean she didn't mess up your face. I can't believe the language Sarah used. She should definitely apologize for the outcome.

Friendly, informative, and very nice to talk to. Office was clean and very well organized.read more

I'm typically a positive reviewer and do my best to chalk up bad experiences to an "off" day for…read morethe company, but Sephora in Eastgate Mall has had 3 chances and each time they've blown it. Simply put, customer service is poor. The employees are dismissive of customers when they enter the store, but worse, they're dismissive of you when you approach them (they carry on personal conversation with a lack of greeting to the customer). This specific incident has happened three times and will now be the last.

so I went to go get Clinique bb gel, and I walked right up to it and the lady, didn't tell me her…read morename, proceeds to interrupt my conversation and try to tell me what I "needed." she asked me what my skin type was, to which I responded it was mostly dry, and she told me that no, I didn't have dry skin, that I have oily skin and I need to exfoliate. so I tell her I am very into skin care, and I do everything I suppose too, (I'm going to school for skincare, and my mom is a cosmetologist) and she proceeded to tell me "well whatever you're doing is definitely not working for you" and I'm a very insecure person, therefore this hurt my feelings. All I wanted was my product, not to be made fun of. so I will NEVER go to eastgate Sephora ever again. only ulta.

Im a first time customer. They have a promotional deal for the tanning beds and I have an event…read morecoming up. I had Maddi as my front desk attendant and I've never had worst customer service in my life. Every question I asked seemed to frustrate her. I've never had anyone speak to me in such a way when I'm paying for a service. Would not come back nor recommend!

Well after 25 years of being a customer. I have finally giving up on any Customer service at any of…read morethese location's. I left beechmont when the GM told me I couldn't tell her staff how she was keeping all my purchases to herself? I've been going to Eastgate for5 years and once again today. As a diamond ( some stupid level that gets you nothing but ahundred every month. ) The location manager did nothing to help me with the problem today. I've called for the regional manager in the past to never hear back from anyone. So finally I'll be looking for a new company to spend my money with. So if anyone has better suggestions to tan with. JC

I went there from a referral from a friend and wish i never did. I wanted a feathered bob and my…read morenatural color low lights. It seemed as tho she didnt know what she was doing since she kept asking someone elses opinion. I ended up with a head full off lop sided hair with red low lights and had way too much product and powder in my hair. I dont use product at all. I ended up going the next day to my regular salon ($5.99) and they FIXED the mistake I made by going to Regis Salon in Eastgate. WARNING,,,enter with caution!

Toni is the best! She always fits us in when we are ready for a cut. She goes above and beyond…read moreevery time. I've been many places and no one ever gets my cut right. Toni always does. I will never go to anyone else!