I am lowering by 1 star due to turnover and hour changes. I had to switch ftom Angie about a year…read moreago because she cut her hours drastically. I tried several people and ended with JC. She started to cancel my 80 minute massages due to sickness or transferring me to another person. That person was horrible! I even walked out after it was done again and went to Mason later in the week due to availabilty. JC even left sick right before I came in. My wife just cancelled the monthly program. She was with JC too and noticed a change. JC complained about long days and didnt put the effort in her massages. They will not fire people because of needs. I explained the issues several times to front desk people and my wife was never contacted. I have been with a different person for 4 months. So far so good. They have great promotions like $50 free for a $200 giftcard. I am sure what we experienced is common at all spa places. I have been to several thru the years and looked into buying a franchise. After investigating and talking to franchise owners I passed because I didnt want to deal with the people issues. I will still go there as i pay 49.95 a month for my membership as long as I can keep finding quality massage staff. Front desk people have always been great!

Yesterday I bought a $300 gift card for my wife for Christmas. Today, 5 days before Christmas…read morethey test her about the gift card. Why would they try to spoil Christmas unless they are trying to sell more. And no surprise the manager is not working today, so no one is in charge.

"I left this massage feeling uncomfortable. For long stretches while I was face-down, the therapist…read moreused only one hand, which raised concerns about professionalism. Neck work involved painful pressure very far forward on both sides of my neck that did not feel appropriate or therapeutic. The session also ended without the therapist escorting me out. I hope the business addresses technique, communication, and professional standards so clients feel safe and at ease.

I have a membership at the Eastgate location. While I enjoy the massages, I am very frustrated with…read morethe professionalism and support of the company. Per the membership contract, you are allowed to transfer a package every 6 months to a person of your choice. I recently scheduled a massage for my husband, and unfortunately, on the day it was scheduled, our grandmother passed away. Cancelling a massage was not even a thought. I called to reschedule his appointment (for his birthday) and explained the situation. They informed me that they (the manager) could not transfer the package and that we needed to pay full price. I have never missed an appointment nor been late. Needless to say, I am frustrated with their customer service, as there was no forgiveness or willingness to work with my situation. It's also interesting to mention that on the day prior to my grandmother passing, they canceled an appointment for me because the massage therapist called in sick. This isn't a 2 way street.

I had one of the best customer service experiences this evening. Mikayla helped me find all the…read moreright products for my skin type, and took the time to explain them all to me. She was so kind, and so very helpful!

I should have updated this a long time ago. Austin has been cutting my hair for almost 2 years now…read moreand I have absolutely no regrets. Best stylist I've found in the area!

I'm in love with how my lashes came out. And they genuinely care about me being 100% satisfied…read more Happy I found my new lash spot, worth every penny

Anytime I'm getting my nails done. Ambience is always my go to location. I always enjoy the…read morefriendly staff and if I ever have an issue with my gel polish chipping or coming off, they always fix it. They just got new massage chairs, which are very, very nice and I quite enjoy them. The only reason I would not give a full five star review is after you sign in they do not give you enough time to pick your colors. Sometimes the staff will even stand there and stare at you, I am the kind of person that I can't even spell my own name if someone is watching me. So unfortunately, sometimes, like today, I will get a color that I'm really unhappy with and then I am stuck with it for three weeks.

Susan is amazing. I am always pleased with the results. She makes the experience wonderful.read more

Godiva & Company is, by far, my FAVORITE Medspa in the tri-state! My first visit to Godiva was due…read moreto coming across a Groupon deal for a Botox treatment; I read several reviews and decided to go for it... and I'm so glad I did. After my first visit to Godiva, I went and visited a handful of other Medspas, but always find myself coming back here. Everyone you will interact with is overly kind and has your best interest at heart. All of the services I've received from Godiva have been at the hands of Beth, the NP, who offers appointment times only on Tuesdays (I think). Even though I don't see her that often, she treats me as if I'm the only patient that matters and is so genuine in our conversations. Beth answers all of my questions, gives me her professional opinion on the best services for my skin, and makes me feel so comfortable while sitting in her chair. I couldn't ask for a better team of professionals to handle all of my cosmetic procedures. Choose Godiva & Company - you won't be disappointed!

Look Worse Than Before…read more Sharing my story as accurately as possible so you can make an informed decision. My friend recommended Sarah at Godiva , she said they frequently have Groupon, I've been looking for a practitioner I like, so I went. i've had Botox plenty of times in the past. My Botox doc of 6 years retired - he was consistently able to lift my brows and give me a more youthful and alert appearance. Inexperienced practitioners will spike or droop my eyelid. Most often they droop my eyelid. Sarah and another woman greeted me and we went over all this information. I said numerous times my goal was to lift my BROWS. Discussed the spikes and heavy brows if done incorrectly. Sarah asked if I wanted my 11s and forehead wrinkles softened and I said - Sure but let's not do anything that will impact the lift of my eyebrows. I want to lift my eyebrows. You are the expert. I said those exact words. Big mistake. Sarah drooped my eyelid so low they rested on my eyelashes with no ability for me to raise my eyebrows- she completely immobilized the center of my forehead. I called requesting a correction. Sarah put Botox in the upper regions of my forehead on each side. There was a minor lift of my brows for about 24 hours and then they settled back down, resting my lids on my lashes. I looked significantly WORSE AFTER Botox at Godiva than before. Sarah did not apologize at the initial correction. She did not acknowledge that the outcome was not good. She told me to rub the center of my forehead to break up the Botox that she put there - she said she put "just a fraction of what she puts in other's foreheads" she obviously didn't really hear or understand when I said "My eyes will droop. I want them to lift." I am 48, my friend that goes there is 37. Maybe Sarah doesn't really know how to deal with aging skin and hooded eyelids. Seems like something you should know. And I still had the heavy droop and had to deal with Godiva. Requested an additional correction - Godiva indicated that I needed to wait the 12 days when I saw the next provider. It was the other woman in the initial appointment. She said I remember you saying you wanted your eyebrows to raise. This is not what you want to happen (she was the only person that ever acknowledged anything). She placed more Botox in my upper forehead on each side in hopes to stimulate that lift. It did not. Waited another 12 days. Saw Sarah for this fourth visit she put Saline in the center of my forehead in about five different spots to dilute the Botox. And then Sarah said this to me "You're so lucky that you had such a strong response in the center of your head. I don't get that. And just cover up your forehead with your bangs." So that's been my experience. there was no mention of a refund or some sort of credit where I could buy skincare or something. Just because a woman is nice to you doesn't mean she didn't mess up your face. I can't believe the language Sarah used. She should definitely apologize for the outcome.

I'm typically a positive reviewer and do my best to chalk up bad experiences to an "off" day for…read morethe company, but Sephora in Eastgate Mall has had 3 chances and each time they've blown it. Simply put, customer service is poor. The employees are dismissive of customers when they enter the store, but worse, they're dismissive of you when you approach them (they carry on personal conversation with a lack of greeting to the customer). This specific incident has happened three times and will now be the last.

so I went to go get Clinique bb gel, and I walked right up to it and the lady, didn't tell me her…read morename, proceeds to interrupt my conversation and try to tell me what I "needed." she asked me what my skin type was, to which I responded it was mostly dry, and she told me that no, I didn't have dry skin, that I have oily skin and I need to exfoliate. so I tell her I am very into skin care, and I do everything I suppose too, (I'm going to school for skincare, and my mom is a cosmetologist) and she proceeded to tell me "well whatever you're doing is definitely not working for you" and I'm a very insecure person, therefore this hurt my feelings. All I wanted was my product, not to be made fun of. so I will NEVER go to eastgate Sephora ever again. only ulta.

Well after 25 years of being a customer. I have finally giving up on any Customer service at any of…read morethese location's. I left beechmont when the GM told me I couldn't tell her staff how she was keeping all my purchases to herself? I've been going to Eastgate for5 years and once again today. As a diamond ( some stupid level that gets you nothing but ahundred every month. ) The location manager did nothing to help me with the problem today. I've called for the regional manager in the past to never hear back from anyone. So finally I'll be looking for a new company to spend my money with. So if anyone has better suggestions to tan with. JC

They will lie to you and tell you that the membership price is much lower then what you will…read moreactually pay.

I went there from a referral from a friend and wish i never did. I wanted a feathered bob and my…read morenatural color low lights. It seemed as tho she didnt know what she was doing since she kept asking someone elses opinion. I ended up with a head full off lop sided hair with red low lights and had way too much product and powder in my hair. I dont use product at all. I ended up going the next day to my regular salon ($5.99) and they FIXED the mistake I made by going to Regis Salon in Eastgate. WARNING,,,enter with caution!

Toni is the best! She always fits us in when we are ready for a cut. She goes above and beyond…read moreevery time. I've been many places and no one ever gets my cut right. Toni always does. I will never go to anyone else!