Front desk (Brenda) demotes this 5 star doctor (Dr. Nourmand) into a 1 star practice…read more My gf has been seeing Dr. Nourmand for a while and she loves her. Unfortunately, her front desk is the reason my gf doesn't get the care she deserves. My gf has to call 6 or 7 times (leaving voicemails) sometimes before she gets a call back. I have to constantly see her stress about not hearing back or not getting her prescription refilled. There has been 2 situations where my gf just had to go to urgent care because she could not get a hold of the doctor or even a call back. Who is in charge of scheduling or answering phones at this place?! What kind of business is being run here? This doctor is a great doctor. I have met her myself and her care is amazing, but what's the point of being such a great doctor if it takes 2 months to make an appointment or have such a rude receptionist who never replies back. I am rating this on a whole, and as a whole, I am not happy with this place.

Update 6/5/22: Upon recently logging into the MyChart portal after seeing a new doctor, I noticed…read morethere was a "documentation" entry from February 8th, 2022. How interesting? That was the same day I had a problem with the front office about scheduling an appointment through the Mychart portal. I opened the documentation notes and low and behold the person I spoke with over the phone that day Cynthia, has taken it upon herself to add notes regarding our interaction. These notes paint a false narrative, were not added by my doctor, and do not in any way pertain to my medical well being. Cynthia has her name attached to the documentation, listed as Cynthia H. I think it is grossly unprofessional to have a front desk worker/scheduler add any notes to a patient's medical profile on the Mychart portal, that are not pertaining to patient health. Notes regarding a bad interaction on a telephone call have nothing to do with one's health. These types of notes should be entered into one's file in that specific office, not on the Mychart portal. Even after the numerous bad interactions I've had with front desk workers there, they have never added notes regarding these interactions to the Mychart portal, only Cynthia H. This kind of unprofessional behavior solidifies that I have made the right decision to move on from this office. I ran into Dr. Lily Nourmand in person last week at a birthday party and she was very pleasant as always. Again, it's unfortunate that front desk workers have the ability to ruin relationships between doctors and their patients.

The best Doctor - I have been a patient for over 20 years - extremely knowledgeable & personable…read more She knows how to get my attention to do the right things to convince me to live a healthy lifestyle. Her staff is the best from the front desk to her Nurse. I highly recommend Dr. Ma.

This is the worst medical practice I've ever been associated with. They do not want their patients…read moreto get better. They don't care. They want to gauge you for $1700 per year and not respect you. Crystal in particular is the worst. She is rude and demeaning on the phone. I am sick. They don't care. They have a real "F" you attitude. What a disappointment. Stay away.

Just a note:…read more Unfortunately, as of Summer 2023, Dr. Gorlitsky is not accepting any new patients. He wants to concentrate on a smaller group of patients, many who have been with him for years, to give them more individualized focused care. Please use Yelp to locate other great doctors.

Gold standard care. Doctor exceptionally sharp, dependable, kind and responsive and has great…read morebedside manner. Assistants Marie, Linda, Isabelle, Gabby and Yanelli are the best.

Dr. Shammas is absolutely incredible. She's thorough, thoughtful, and hands down, a life saver!!…read more I am so grateful to have found her and cannot imagine seeing anyone else!

This office is poorly run. They do not return phone calls. I have left many messages after my…read morefirst appointment, and there has been no response. Dr Shammas seemed nice but lacked all follow-up skills. Seh did not know what was on her website about anti-aging or women's health. This is supposed to be a concierge office changing an extra premium for services, but it's a low-end office and not worth the time it took me to go in for an initial appointment.

Dr. Golshani is so great! Very detail oriented, humble, very smart, and she cares a lot about her…read morepatients.

This is the first time: She is good at understanding what I'm going through. The room is kind of…read moresmall and only one person can be inside. The bad part was that her office is too far from me (Santa Monica). Oh and she did mail me recommendation letters of different kind of care. She did write down everything I say. And office experience is small! I would love to give 5 stars. My mother and female cousin does not like her because they think she did not do a good job.

I have enjoyed working w Dr. Elson. I tend to ask a lot of questions, but she never makes me feel…read morerushed. She is thorough, kind, and a great listener. I highly recommend her!

Dr.Elson is amazing! she is extremely knowledgeable, easy to teach and kind. I feel like I'm in the…read morebest of hands with her as my doctor. can't recommend her enough!!

She is thorough, professional and reliable. Excellent doctor. My mom felt very confortable even…read morethough there was a language barrier. Highly recommended.

Love this Dr! Been going to her for years! Always right to the point and also great that she has…read moreX-ray lab right in her office. She can diagnose quickly while you are in the office. Highly recommend her!

Malcolm Smith pulmonologist is a joke and I wish I had gone online to read all of the negative…read morereviews years ago as this office, in its entirety is abusive and combative. The front office employees hover over others with full blown conversations right in front of you, typical of UCLA, so there is no respect of privacy for the patient and very little to no regard for optimal patient treatment. Dehumanizing is certainly one way to put it. And not to mention some of their sour attitudes in both their verbal and nonverbal communications with you. When I tried communicate to the office manager, jasmine jack, about how inattentive and dismissive the doctor is, and how he really does not make much of an effort at all, all she did was to continue gaslighting me and defending her employees to her customers, even after this became an established behavioral pattern in the doctor, years after year. And UCLA wonders why people don't bother complaining to them! I wish I did not stick around for the several years that I did. At first I thought that maybe the doctor was having a "bad day" but the next time and next time and next time I saw this man, he would completely ignore me giving answers to his questions, even though I reiterated my answer to him - FOUR TIMES! Still ignored me! Complete Silence on his end, and again, established behavioral patterns. Yes, that's how Much this fella "cares." And yes, the office mgr still gaslighted everything. They do not try to help you, especially when you don't tell them what they want to hear, they rarely to never return phone calls, letters you wrote in the mail, etc., and if they do, depending on their various different mood swings, they are not helpful. They never leave their names when leaving messages and receiving incoming calls. One time, I tried to humor the office manager to set up an additional phone appointment with the doctor since his communication was inefficient the last visit. I ended up being transferred, put on hold numerous times, Long wait holds, etc., I spent more than an entire hour trying to connect with the doctor for a phone appointment, and never got to connect because this man does not listen and nor does this office. All this because this fella is inflexible with not wanting to do Doximity or zoom. Other doctors are Much more agreeable than this and when there is a problem, others will try to find workable Solutions, but not this doctor and not this office, for sure. Also, I cannot make an endless amount of doctor appointments just to get my basic questions answered just because the doctor failed to be communicative during all The times I already see him For follow up Visits. And especially when I already have 50+ appointments per month just to stay afloat and wait hand and foot on all these offices that really find no helpful solutions to incurable illnesses. Interestingly enough, my spiritual counselor commented on how at least four or five other clients of hers complained vehemently about the abusiveness of ucla to her within the same week I had mentioned all this office's abuses. These complaints and negative reviews of this doctor's office are some of their most accurate and honestly authentic accounts of having to deal with such abusive offices like this one. Adhering to the wisdom of these negative reviews is strongly advised if you don't want to suffer from its wear and tear of all this office's antics. This group, typical of ucla offices, has no shame, on every level of the word. And not a care in the world about us. When encountering the occasional employee that is respectful and trustworthy, that is a rarity inside ethe UCLA affiliation. Thankfully I am in much better care with a different doctor. But now this office does not want to send me a copy of my own medical records to me now too. Note Regarding signed authorization forms: When the patient provides the entity with his own signed authorization form to obtain a copy of records and go over policies like insurance coverage, communications, and the like, the entity is obligated to accept the form that the patient provides over their own forms. Any form of manipulation and coerciveness and pressure to sign their forms in addition to the ones you already provided them is unlawful under the Privacy Rule and these are bad business practices on their part. Under any circumstance, do not succumb to their abuses and intimidating tactics to strongarm you into al their phishing schemes to find excuses to know things about you that is none of their business and as they try to look for excuses to withhold sending you a copy of your own medical records to you. WE must be steadfast and persistent in knowing our rights as patients as these entities will stop on no account taking away what little rights we have in the first place, even when they are in the wrong. Report them to the Office of Civil rights but be ready to stay in the saddle with them for the long haul.

I have seen a few doctors within the UCLA family and have had nothing but good experiences…read more As a sufferer of severe RLS and CFS, I would give 0 stars if I could to this center in Santa Monica. Given the advanced stage of my Restless Legs Syndrome, I have been prescribed very strong drugs including Methadone. Without this medication, I cannot sleep and have to walk all night with pain in my arms and legs. This cascades into insomnia, which triggers migraines, which causes me to miss work, risking my high level job. As a highly controlled substance, I have to have the doctor call right around when I need a refill. Twice now, my doctor at this center has been impossible to reach and does not return calls in a timely manner. This week I had to call 5 times over 3 days to get my prescription taken care of. This is horrible patient service. When I asked why it took so long to get help, I was given a string of excuses about how busy he is. Then don't take on new patients if you can't do something as simple as fill a prescription or call your patient when she is having issues with her medication. I won't be going back to see Dr. Padilla and I advise you not to see him either if you need responsive care for your RLS. According to Yelp, the UCLA Westwood center gets poor reviews as well. I'm going back to my old doctor. The hour drive for appointments is worth it when refills are placed the same day and medication issues called into the doctor are returned the same evening.