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    Ely's Lock-Up Mini Storage

    1.0 (1 review)

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    12 years ago

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    U-Haul Moving & Storage of Ames

    U-Haul Moving & Storage of Ames

    (9 reviews)

    My Reservations Agent was top notch. She spent a lot of time scouting a location closest to me…read more This week is evidently one of the biggest moving weeks in rural Iowa. I had to drive 90 miles to Ames to pickup my 10' box truck. But the Ames uHaul Center staff was also top-notch and I had an all around lovely moving experience at half the price Penske wanted for the exact same equipment.

    Turns out, it sucks to not have a truck. Sometimes I think about buying a truck purely so I can…read moremove things without worrying about having space, but since that'd be ridiculous, U-Haul was my next-best option. I've never rented one before, so this was my first experience. I needed one on an insanely short notice (within an hour). I went online, and I saw the quoted prices, and I was like "Okay. I can do that". You'll need to pay a standard rate (per day) for the truck itself as well as a per-mile fee. However, when I clicked on "Book now", the prices actually changed (almost doubled the per-mile fee), so I'll admit to be annoyed there. Regardless, I still booked it to pick it up within an hour. I got there, and the employees seemed a bit confused about things. They, however, still managed to do their jobs to satisfaction, and one of the employees quickly showed me how to open and shut the truck. No particular warnings were given to me which concerns me. When someone goes from driving a tiny sports car to a huge, giant van, I'd love to see employees offer some simple "tips" about how to avoid accidents. I did make it clear it was my first time renting one. I wasn't given any particular extra information about the process or how to drive it. While I was there, someone else was renting an item they'd just purchased because it already had wear marks, and he thought he was buying it new, so that's something to consider. I was a bit annoyed about the change in price again. There was an environmental fee that I wasn't made aware of until I went to sign the receipt. The prices matched the higher prices quoted online. Despite the place closing very soon, the employee didn't explain how to return any of the equipment after-hours. Also, in addition to the per-mile fee, you'll need to fill up the car's gas to the gas level that it had before you received it, so along with paying $1 per mile, you'll also need to refill the gas. It just seems a bit ridiculous. As for the truck itself, it was in good condition. Excellent condition, actually. Everything worked like it was supposed to, and the back/bed/haul-y part of the truck was actually spotless. I was happy about the spotless part because I wanted to put a couch back there, and I didn't want to get it dirty. It actually was cleaner than the ground, so i'm impressed on that matter. Returning the truck was easy-ish. They have instructions posted, but the instructions are honestly kinda vague and confusing if you've never rented before. There's a drop box for after-hours dropping, though, so it's possible to return the truck after hours. You'll need to drop off your contract as well. I received the final receipt. I was properly charged, and they didn't try to claim any damage or extra mileage that didn't happen. So that's good. (I've heard horror stories about rental companies - not this one in particular) Final thoughts: I'd rent here again if I had to, but I wish they had more knowledgeable employees who had taken the time to explain things better to me while I was purchasing. They just seemed to want to do what was technically required and get me out of them. I'm not fond of their pricing scheme either, but that's probably U-Haul wide and not just this location.

    Ely's Lock-Up Mini Storage - selfstorage - Updated May 2026

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