I was in a bind in November and had to move my things to a new location very quickly. I was…read morefortunate to find Westside Storage online. Working with Steve, the owner, was a delight. He was exceptionally helpful in making the move to his facility. He takes pride in making his business a success by treating his clients well and maintaining a clean facility inside and out. The gated access is a plus! I am telling my friends and colleagues about this exceptionally positive experience with Westside Storage and Steve.

Steve was always helpful and very nice. Unit was in good shape. I kept my car there for a semester…read more One block from a bus stop and would certainly recommend.

Fantastic store and service! The day after Christmas, when everyone else was closed or too busy to…read morehelp us with the running lights not working on our brand new, non - U haul trailer, Douglas, and his blonde side kick helper saved the day! In less than an hour, they had the car back together and all lights working on our trailer!!!! Now we can continue our 3 day road trip to Arizona! We HIGHLY recommend doing business with this store!!! Thanks for all you did to help us!

If you need some storage I suggest Farner Storage of Ames. Easy access to units and for a great…read moreprice. Even though I only needed it for a short time. It was just an over all great experience. I will use them again if I need to store any of my things.

From the owner: Locally owned and operated in a great location on Airport Road (between S Duff and University). We…read moreare fenced in/gated and well lit with 24hr access. We offer a full range of sizes from small 5x5 up to 10x40s as well as a range of climate controlled units and outdoor parking.

This business is under new ownership. They require insurance, but allow you to opt out if your…read morehomeowners insurance is sufficient. However... when your policy expires (as all policies do after 6 months or a year) they start charging you again without notice.

From the owner: CubeSmart Self Storage of Ames, IA offers affordable self storage with premium amenities. Our 315 S…read more16th St location has many storage units, including climate controlled storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

Storage was clean and secure, both foreign indoor unit and for an outdoor unit…read more The services and contract clauses represented professionally and clearly. These guys are easy to work with.

Signed a contract for a month and had read reviews prior to signing. As a result, I inquired about…read morethe cancellation policy as that seemed like a consistent complaint from renters. I was charged an extra month's rent even though I had canceled and I had called the manager, Eban Foster, after I had not received a response to my email. Eban started the phone call by laughing at me and told me that there is a lock on the unit even though I had photos that said there wasn't. He told me that if I wanted to talk about this further I had to come down to the office and hung up on me. When I arrived at the office, he was sitting at his desk but had placed a handwritten note on the door that said the office was closed. I ultimately had to contact Story County Sheriff and my credit card company in order to get this corrected. Avoid this company.

My Reservations Agent was top notch. She spent a lot of time scouting a location closest to me…read more This week is evidently one of the biggest moving weeks in rural Iowa. I had to drive 90 miles to Ames to pickup my 10' box truck. But the Ames uHaul Center staff was also top-notch and I had an all around lovely moving experience at half the price Penske wanted for the exact same equipment.

Turns out, it sucks to not have a truck. Sometimes I think about buying a truck purely so I can…read moremove things without worrying about having space, but since that'd be ridiculous, U-Haul was my next-best option. I've never rented one before, so this was my first experience. I needed one on an insanely short notice (within an hour). I went online, and I saw the quoted prices, and I was like "Okay. I can do that". You'll need to pay a standard rate (per day) for the truck itself as well as a per-mile fee. However, when I clicked on "Book now", the prices actually changed (almost doubled the per-mile fee), so I'll admit to be annoyed there. Regardless, I still booked it to pick it up within an hour. I got there, and the employees seemed a bit confused about things. They, however, still managed to do their jobs to satisfaction, and one of the employees quickly showed me how to open and shut the truck. No particular warnings were given to me which concerns me. When someone goes from driving a tiny sports car to a huge, giant van, I'd love to see employees offer some simple "tips" about how to avoid accidents. I did make it clear it was my first time renting one. I wasn't given any particular extra information about the process or how to drive it. While I was there, someone else was renting an item they'd just purchased because it already had wear marks, and he thought he was buying it new, so that's something to consider. I was a bit annoyed about the change in price again. There was an environmental fee that I wasn't made aware of until I went to sign the receipt. The prices matched the higher prices quoted online. Despite the place closing very soon, the employee didn't explain how to return any of the equipment after-hours. Also, in addition to the per-mile fee, you'll need to fill up the car's gas to the gas level that it had before you received it, so along with paying $1 per mile, you'll also need to refill the gas. It just seems a bit ridiculous. As for the truck itself, it was in good condition. Excellent condition, actually. Everything worked like it was supposed to, and the back/bed/haul-y part of the truck was actually spotless. I was happy about the spotless part because I wanted to put a couch back there, and I didn't want to get it dirty. It actually was cleaner than the ground, so i'm impressed on that matter. Returning the truck was easy-ish. They have instructions posted, but the instructions are honestly kinda vague and confusing if you've never rented before. There's a drop box for after-hours dropping, though, so it's possible to return the truck after hours. You'll need to drop off your contract as well. I received the final receipt. I was properly charged, and they didn't try to claim any damage or extra mileage that didn't happen. So that's good. (I've heard horror stories about rental companies - not this one in particular) Final thoughts: I'd rent here again if I had to, but I wish they had more knowledgeable employees who had taken the time to explain things better to me while I was purchasing. They just seemed to want to do what was technically required and get me out of them. I'm not fond of their pricing scheme either, but that's probably U-Haul wide and not just this location.

I chose this self storage business since the price was good and was part of a local U-Haul…read morebusiness. What could be more convenient? But the customer service was so lousy that I wish I had gone elsewhere. The person that runs the business does not answer phone calls or return messages. Perhaps the person needs to get out of this business if they are too busy to actually deal with the customers.