Storage was clean and secure, both foreign indoor unit and for an outdoor unit…read more The services and contract clauses represented professionally and clearly. These guys are easy to work with.

Signed a contract for a month and had read reviews prior to signing. As a result, I inquired about…read morethe cancellation policy as that seemed like a consistent complaint from renters. I was charged an extra month's rent even though I had canceled and I had called the manager, Eban Foster, after I had not received a response to my email. Eban started the phone call by laughing at me and told me that there is a lock on the unit even though I had photos that said there wasn't. He told me that if I wanted to talk about this further I had to come down to the office and hung up on me. When I arrived at the office, he was sitting at his desk but had placed a handwritten note on the door that said the office was closed. I ultimately had to contact Story County Sheriff and my credit card company in order to get this corrected. Avoid this company.

Our basement was flooded recently due to a mishap. The whole team of ServPro has been fantastic to…read morework with. Joe, Gage, and Jill were amazing on the mitigation team! They've handled everything with the insurance so far, and made it easier for us. Would highly recommend.

Due to the recent storm our business had flooding in entry ways & secure areas. Servpro arrived…read morepromptly in the morning to dry the tiled flooring and the carpeted areas. They set up fans to dry the wet areas and made sure that the interior smelled fresh. Joe and Gage were friendly, professional and incredibly efficient. We were able to continue assisting clients while they worked. Thank you!

Very competitively priced. Did exactly what they said they would do. Great customer service. Look…read moreforward to doing business again!

These guys are great. Always friendly and over 5 years we have never had issues with their contract…read moreservice. We switched from Heartland Co-op in Waukee years ago due to the difference in customer service (mainly just the difference in attitude answering the phone)!

If you need some storage I suggest Farner Storage of Ames. Easy access to units and for a great…read moreprice. Even though I only needed it for a short time. It was just an over all great experience. I will use them again if I need to store any of my things.

Clearly advised me on steps to solve my problem. Went out of way to direct me to more specific…read moreservices

We were seeking bids for janitorial services for my condo building. Yelp offered the ability to…read moreseek quotes from multiple vendors. The owner of Cleanly, Mike, responded quickly to my inquiry and was able to stop by the following day to tour the property. He arrived early for our appointment to review our cleaning needs and provided an estimate by the next day. I really appreciated Mike's prompt response to all my communications with him. Cleanly ended up winning a contract with our building. They were able to provide services within the next few days which we appreciated since our building really needed a cleaning. The owner and his cleaning staff are friendly and professional. They work hard to get the job done and do a good job. I've been extremely pleased with their services from start to finish.

I'm another Ames resident with computer issues and after calling HomeTown Tech my issues are over…read more I chose them because they have a high Better Business Bureau rating but I'll stay because they are excellent at what they do. They went over and above the call of duty in helping me and my 2 computers. I moved here from CA years ago and this company has attributes that shout Iowa Nice. Very intelligent and very knowledgeable and highly skilled but with none of the gimmicks and hard sell pressure. None. I highly recommend these people - and I tend to be picky!

If your repair job goes smoothly, I imagine that Hometown Tech is a perfectly acceptable business…read more If there's any wrinkles or delays, good luck finding out about it until after you've spent 4 weeks waiting for your initial assessment. I was told 'at most 2-3 weeks, probably less' to get an assessment on repairing a laptop fan error. Narrow margin in the worst case, but I can deal with 3 weeks before getting my data back. One business day before the three weeks were up, I called to figure out what was happening- the only point of contact that I had was a new hire at the front desk, who could only tell me that my file was empty, but assured me that the assessment could have started, and that she'd direct the tech to call me. The tech never called. On Monday, I called at 2 PM. This was foolish, as the 10 AM to 6 PM hours on the google listing actually mean 'you can only reach people at 10 AM', so the automated voice messaging system told me to check the google listing for the business hours that they update daily. Tuesday, three weeks and a day in. I called at 10 AM, and was put in contact with the manager, who apologized for the delay. They'd had a family emergency and were gone for a week, and the 2-3 week backlog had gotten worse- fair enough. They told me my assessment was more difficult than expected, but she'd call the owner and primary tech in and the assessment would be done Thursday. Thursday, I hear nothing. Friday I call to pick up my laptop and cancel the job. I am fed up with the experience, with having to pull teeth to get any idea what's happening, and getting wrong information when I get information. I get an appointment for noon. Shortly before noon, I get a call from the owner who says they're putting it back together, hopefully in time for the appointment, and they expect the fan error to be fixed when they do. They don't have it finished, and it turns out the reason the assessment took so long was a key came off and part of the case snapped while they were disassembling the laptop, and they were trying to find a replacement. As accomodation and to mollify me they let me backstage and let me do some basic data recovery with their gear while the tech reassembled the laptop. +1 star I guess?? Unfortunately, once the laptop is reassembled the fan error is not fixed, and it's clear that it's not the kind of mechanical blockage that should be a quick cheap fix. At the end of the day my $50 assessment fee and four weeks of waiting got me 'unknown fan error that'll be too expensive to actually be worth fixing.' Worth the $50, but not worth the 4 weeks with no idea what is happening. Why is the business structured so the only point of contact clients have is unable to tell whether the assessment has started? Why does the manager being gone for a week mean a full extra week of delay? Why was I not called when it was clear they wouldn't make the estimate? Why was I not called when the breakage occurred? Why was I not called Thursday when it was clear they wouldn't make THAT estimate either? Why did I have to actively call at 10 AM every time to ever find anything out about the status of my case? It is partly my fault for accepting the initially stated delay, and it is partially faultless for the manager's troubles. Nonetheless, I fully regret coming here and will not be doing so again.

Colby and his team are great! Extremely professional and extremely detail oriented. 5/5 stars!read more

I cannot write enough good things about KN Custom Sewing. They did my baby sisters wedding day, her…read moreentire bridal parties dresses (including my bridesmaid dress) and then turned around & did my big day as well (a year later & remembered all of us!!)! The professionalism is incredibly high. I was given tips & tricks, they asked my opinion every step through the way - I suggest them to everyone I meet. They're incredibly affordable & amazingly quick with turn around! Right before my wedding I was stressing because I wanted my dress altered once more, and they made the time, called me & were just so incredibly kind about it. Never have I ever felt more at peace with putting such a big day in the hands of someone. I recommend to everyone!!! MY WHOLE FAMILY ADORES THEM & I will travel from 1hr away to continue to have their amazing services without a second thought.