This is a repair shop that is open on Saturday, where most are closed. My work schedule is busy and…read moreweekend hours are helpful. I had an issue with my Briggs n Stratton mower, and took it in about a month ago. Initially, there was a 10 day wait because of the season, which was fine with me. An initial $40 deposit, which is deducted from final bill was definitely worth it. Once my mower was looked at, phone call made to let me know the issue and cost, they had it fixed in a short time. Excellent work, great group of guys who work with their customers and costs are liveable. Two thumbs up!

I called and spoke with a guy at about 235pm and asked what time they close. He told me 3 and I…read moretold him I had to hurry and that I'll just barely make it and gave him my name that I was coming to pick up my part that came in over the week and IS already paid for. I pulled on the lot at 303pm and a gentleman was just closing the over head door on the shop as he got into his car he looked back and seen me and then looked back again at me hesitated a moment, drops it in drive and skirts out. Now comeon like you didn't know why I was here or that I was here?!!!! Sure you did you just didn't want to take a extra 2 minutes at the most to walk in and grab my part for me that weighs 2 ounces and fits in one hand. Its sad trying to do business these days.

These guys actually told me I would have to pay them $449 to haul away a riding mower. But I get…read morefree recycling. This is a huge scam!

Good communication when scheduling my lawn tractor for pickup. Prompt service. I would use them…read moreagain!

Walked in hoping to ride on a Grasshopper SO. I spoke with Mike Roudebush, and he let me and my dad…read moreride on one. Super nice guy. Then we went inside and got quoted on a Grasshopper and told us how they made the SO series. Very nice crew, nice selection of mowers, would highly recommend going with Mike Roudebush. Thanks again Mike.

I have dealt with issues year after year that resulted in putting thousands of dollars into my…read moreSnapper Pro 48" Zero Turn Mower. I have been from shop to shop trying to find out what was driving the issues that have cost me a lot of wasted time, energy, and resources. Within two days of having my mower Brian found what was causing one persistent issue and he recommended the long term solution. One of the other, more costly repairs I have had done in the past, which ultimately cost me $1200 more recently, was found to still exist. Again, Brian at Roudebush recommended a way for me to manage this issue over time with little cost me. All this said, the staff was upfront, didn't blame others for past repairs and ultimately addressed my issues. Their price was very competitive and reasonable. One of these years I will purchase a new mower and Roudebush is where I will buy from.

Very friendly. They put the chain back on my saw and guided me through how to do it myself. All for…read moreno charge. I did buy some oil to put in it's empty tank

I paid $2800, for a 30" walker; (Toro Turfmaster HDX); the deck kept clogging, ~every 10-15…read moreminutes, in DRY grass. Whoever answered the phone didn't care, didn't offer to help find a solution & didn't offer to allow a refund, even though it was within 72 hours, of the purchase!!! I asked if different blades would help, but he claimed that he didn't know , would "check" &, then, let me know what he learned, but he didn't, ever, call, back Later, I was told that the Kawasaki engine had a TWO year warranty, which is INCORRECT (it's THREE!!!). Why would I, EVER, go back, there???? I don't want to try to "deal" with apathetic employees who don't, even, know the warranty length AND don't CARE!!!!

Everything could improve. Lack of knowledge, terrible customer service, completely clueless…read morebusiness manager. I could go on for pages. Stay away from this dealer! I bought an Indian motorcycle and was relying on the dealership to help me. Massive mistake. Do yourself a favor and make the drive to another dealer, which I regret very much not doing even though I could tell from my first visit they were bad. I have purchased dozens of cars, RV's, boats and motorcycles. I should know better. Kick myself everyday for trusting this dealer. I do not like the bike, they put through hell on my trade, etc etc etc. Lafayette, Louisville, Cincy. The drive would have been worth it.

One of the worst companies I have ever dealt with. And you are only as good as the leader, that…read moreperson is Curt Schannen. He makes the decisions and everything flows from him. I bought a brand-new golf cart in the fall. It has never worked correctly. Tom Wood has come three times to pick it up and redeliver it, but the same problem continues to occur--the cart abruptly stops for no reason, which causes safety issues when driving it. Yesterday, after having my cart for a month and a half (3rd time TW has had it) I was given 3 options, 1) trade in my cart for $9000 which is approximately half of what I paid (ridiculous I know!), 2) wait until they can get around to repair it, or 3) pick it up and bring it do another dealer. Can you believe it? I can't. I have never seen a company run away from a quality defect and take zero blame. They claim Club Car is the worst company in the world; probably true but they are right behind Club Car. It is crazy. This problem happened on the first day they delivered it and has never gone away. I have an email chain with over 80 emails on it. I have called over a dozen times and stopped in several times. They only respond when they feel like it, and you will never get an update on the service work without tracking them down. They do not care about anything but making that initial sale. Tom Wood dumped off my golf cart in my driveway today, with a known safety problem, and said "good-bye and good riddance" to my family. I have attached a pic of the email.