Exceptional Service from Rami and Elm Flooring and Remodeling:
Based on our experience thus far, and in our opinion, we have no hesitation in awarding Rami and the Elm Flooring team a five-star rating. Although we are still in the midst of our kitchen and flooring project, the quality of engagement and craftsmanship displayed thus far warrants immediate recognition.
The Selection Process:
Before choosing Elm Flooring, we vetted several general contractors and stone installers. While we considered other reputable candidates, we ultimately chose Rami--despite his proposal not being the lowest bid--for several key reasons:
* Unrivaled Customer Focus: Rami was the only professional who willingly and without any expectation of being awarded the job assisted us in selecting stone slabs and negotiating fair pricing on our behalf. All of this before a contract was even signed!
* Proactive Problem Solving: He dedicated significant time without a contract in place to researching a specific farmhouse sink that allowed our original cabinetry to remain intact.
* A Consultative Approach: His showroom at Spring-Cypress and TC Jester is excellent. He patiently guides you through samples and provides curated recommendations for outside sources if needed.
Execution and Craftsmanship:
During the first phase (countertops, backsplash, and fireplace surfacing), Rami delivered exactly as promised. He manages a high-caliber team of fabricators, electricians, and plumbers.
The slab installation, led by Adam the fabricator and his chief installer, was meticulous and executed on schedule. Their attention to detail was evident in the final aesthetic, which is nothing short of stunning.
Professional Accountability:
True professionalism is defined by how a team handles challenges. Toward the end of the first phase, the crew rushed to finish before the weekend, leaving behind some construction debris. When we notified Rami, the response was immediate:
1. Adam promptly sent a crew member to finish the cleanup.
2. Rami went above and beyond by coordinating with his own professional cleaner to ensure our home was cleaned so order could be restored that same Saturday evening.
Final Thoughts (So Far):
Rami is more than just a contractor; his humility, deep knowledge, and infectious positivity have made him a friend of the family. We are thrilled with the results of Phase 1 and look forward to completing the remainder of our project with the same level of excellence. Thank you Rami and team! read more