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    Ellis Preserve

    4.5 (2 reviews)

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    Stonegate at Devon Apartment Homes - Bathroom

    Stonegate at Devon Apartment Homes

    (11 reviews)

    We were so excited and enjoyed our stay in Stonegate. But they showed their real face when we…read moreplanned to move out because of job. On the day of move out I went in person to leasing office to check if they wish to inspect my apartment. They dint show up and said to just drop the keys. Four days later we moved out they sent me email that my carpet has stains and need to be changed completely. Before move out I paid $200 for cleaning service for entire unit and there were no stains at all. I asked Stonegate to send proof of stains which they dint send for a week and after consecutive demand from my end they sent some pics where the stains are not even household stains. I have attached pics below. It looks like paint or varnish stains when they renovated the unit when we moved out. The carpet was also used by previous tenant at my unit as well. But they asked only us to pay for replacement. Then I checked in Google reviews and similar complaint was reported by another tenant (Shannon) as well. Similar pics and stains. (Attached for proof). I tried to reach her but not able to find her contact details. The management never respond to email with a solution but simply send email demanding us to pay for the carpet replacement. They deducted the amount from my advance and sent the rest amount to me. Please be careful when you plan to vacate. Demand them to check your house when you are at the unit. Never agree to inspect after you leave. They will try all ways to take your deposit amount. Update: 13-JUL-23: As you can see Kim's response below that she is not even ready to investigate and simply comment good luck with new house we moved. They never take the effort to listen to you. It's so hurtful and disappointing. :(

    Stone gate used to be Strafford homes nice homes and family oriented for sure. I will miss the…read moreplaying to walking etc....but the old buildings need to be repaired, cleanup infestations on the mainline. People pay money to live here Morgan properties need to hire a contractor to revamp the property..get the pest control to clean each building up with chemicals.

    Ellis Preserve - apartments - Updated May 2026

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