I will start with the good and say that this is a modern complex with beautiful amenities but my…read moreexperience was significant enough that I feel the need to document it. I applied for the apartment and was denied because of issues with my credit. I have no issue with that decision but my issue is how I was treated. I received a call by Jasmine the property manager who told me that I had an opportunity to appeal the decision by going through this process that asked for a lot of personal information (doctors' notes, proof of payments, and etc). I received an email from Jasmine accusing me of falsifying my rental history saying that I lived in a place that I never lived in before. Once I was finally able to give her the information proving that she never offered an apology. Weeks later after I applied I received another denial noticed from them saying that I had a criminal history, was evicted, and falsified rental history information which is all FALSE!!!! It's ok to deny someone but to waste weeks of their time and keep pull up information from whatever source they get it from that is awfully incorrect leaves me with a bad taste in my mouth!!! It is also interesting that I was able to obtain an apartment from another management group with a larger deposit which is what I expected. They treated me like I was just pond scum. Their loss.

The leasing person was great. Other than that, I thought the place was kind of a dump. Also, there…read moreis no green space - it's just a bunch of apartments looking out on parking lots :/

There is potential here if management / owners would actually manage or care. I will give them…read morecredit for one thing, they are diligent about reading and responding to google reviews. Oh...and very good at passing blame and making excuses too. This complex is in a great location and has potential to be a nice place to live. Reality is Stoltz management is a slum lord. Most of their efforts are focused on making sure you pay rent on time and making excuses. The pictures that are used here and on their website are old and pre-renovations. Yes... renovations made the place worse. The building is dirty, many of the amenities are not available. The worst part is, management is either non-responsive or combative... it's never their fault and sometimes they make you feel like it's your fault/problem.

Do not rent from these slum-landlords. There are many other apartment complexes in the area…read more They have multiple lawsuits against them for major leaks in the building. Then major construction happens with no compensation to units impacted and services like garage spaces or pool. The old management had a bad reputation but the the owners are even worse at their job and will lie to you and scam you into fees.

We have lived in the Royal Worthington, in a furnished apartment, for the past 2 years. I highly…read morerecommend the property- it has everything one would need. The location is the best. I can walk to Wagman's, Aldi's, Target and Wawa. There is a Panera, nail salon, Indian restaurant and juice bar also within walking distance. The Chester Valley trail is steps from the front door which makes it really convenient for walking, biking and running. The building is dog-friendly and it has a very friendly community. There are 2 dog parks, and 2 outdoor fire pits to sit and enjoy an evening visiting with neighbors. Deer and wildlife are always present and it's this park like setting that really makes the property special. The gym has all the equipment and free weights you need, the pool is heated and has a spa. There are 2 BBQs and a coffee bar and fireplace in the lounge area. There is a business center, movie room and a pool table. They also have regular social events for residents to get together. I like the apartments - they have high ceilings, granite countertops, high end appliances and a washer/dryer in each unit. The units are especially quiet and I rarely hear my neighbors. Other apartments we looked at felt very claustrophobic. The amount of natural light we get in our unit is fantastic. We travel back and forth from our home to Malvern and we always stay here. The management is accommodating and they take extra measures to make sure our stay is perfect. I cannot say enough nice things about The Royal Worthington.

Uninviting from the second that you walk in. One would question if there are staff even working;…read morethey are, but their lights are off. After a very uncomfortable tour by the property manager, we have decided to go elsewhere. Her demeanor was is if you were putting her out of her way; instead of trying to lease to three new tenants. During the tour we noticed that there are several markings on the wall that did not indicate furniture mishaps from moving, but more so cracks in the building. Fortunately, we had a lovely tour down the road and look forward to our new home.

For a rental townhome property we couldn't be happier raising young babies here. Beautiful green…read morelandscapes and walkways, close to the borough, and feel safe and sound. Management does a decent job of up keeping as well, new siding, roofs, and windows within last five years. Responsive with needs for interior and responds quickly to any needs in the community. Pool USA great addition as well!

From the owner: Townhome rental community located in the heart of downtown Malvern, Pa. Malvern offers boutique…read moreshops, restaurants and easy access to Rt 202, Rt 30, Rt 29 and the R5 train. Charleston Greene features 2 and 3 bed room rental townhomes with wood-burning fireplaces, outdoor patios, full-size washer/dryers, and great closet space. Residents enjoy the clubhouse and fitness center, tennis court, outdoor swimming pool and sundeck. On-site management office and 24/7 emergency maintenance. Make your move today to Charleston Greene!

This review is about the poor, ignorant and the worst apartment management I experienced…read more Here is what happened: I was a tenant in Charleston Greene from 2012.9.15 to 2013.10.31, my initial lease was 2012.9.15-2013.9.30. on 2013.9.1 i went to leasing office told them i want to change my lease from month to month after 9.30 and terminate lease at 2013.10.31. A lady(i was under the impression her name is Lisa,i could be wrong) told me no problem, she will contact HQ and drop off paper for me to sign. 2 weeks later i realized i never received any paper so I went back to leasing office and told them again. on 9.25, their property manager(Marylin Redmond ) email me back said she's sorry not getting back to me early and ask me to confirm my month to month lease change and ask for written termination notice for Oct.31. I send the notice in email and she said, I quote,"Thank you will send you confirmation letter." Guess what, i did not receive ANYTHING. On Oct.1, i send follow up email to her, again No response. On Oct.31. i moved out the apartment as planned, washed carpet. Now the drama begins: Some time Jan. 2014. i got a letter from them stating i early terminate my lease, with a statement asking me to pay $2800 early termination fee. Funny thing is on their statement, dated Oct.6.2013. get my forward address wrong! No wonder i did not receive this early. I call their HQ office, talked to Lynn Smith, and told her i have email chain to prove that i give notice for 60 days and Marylin got it. She asked me to send her the email chain and said will get back to me. I sent her the email right away and Again, NO REPLY FROM THEM And two days ago, 2016/7/16, I got a mail from some attorney asking to me pay the bill or they could sue me. Haha. Isnt this hilarious? I kept communicate with them, not response whatsoever, and now they want to sue me. You know what, I'm not taking the bully. If charleston greene doesnt remove the collection, i will sue them for ignorant and not return my security deposit. I recommend you to stay away from this apartment, if you can not, one thing to make sure is get everything on paper, prepare to be sued or to sue them.

Some only reviews circa 2013 may be really misleading. I've lived in a lot of apartment complexes…read more I love Charleston Greene. The new management is lovely and pleasant. Very approachable with any concerns. Anything we need maintenance wise is quickly addressed. My favorite is to adorable community feel. It is very kid and pet friendly! We live right by the playground which is great for our dog who loves kids (he is becoming quite popular with the little ones). It's also a short walk into town which is wonderful! Malvern is great.

They asked if they could apply my initial deposit to pay my last month's rent and I agreed, in an…read moreemail. They then applied the payment late and hit me with a late payment fee which they failed to refund due to THEIR ERROR. This company are thieves. Don't rent with or from them

DelVal managed my property (1 unit) for 6 years *Price…read moregouging and nickel and dime-ing *Failed to make for smooth transition from one tenant to the next Example of prices plus: 1. Quote to make my place ready for new rental was $1,215 more than the price quoted by the management company I have since moved to and who has stellar reviews. Some items in the quote were clearly unnecessary, in my view and, apparently, in the view of the management company I've gone with since there was no mention of "ripping up carpet," for example. 2. Over 3 times more to renew my rental license than it would cost me to do by myself (which I have done every year). $70 versus $283 3. $180 to "supply and install" 3 smoke alarms. (By the way, 3 functioning alarms were there on the bannister. I was charged $95 to go to the unit to turn off one that was going off. 4. $200 to remove items left in closets and "haul to dump." Note: one item was a portrait of me when I was a child and the other items were photo albums. No questioning of whether I or the previous tenants wanted these items that clearly were personal. They knew that the previous tenants were my family members. Regardless, I would think that one's first instinct would be to see if family photo albums were left by mistake and to see to whom they belong. 5. $150 to inspect my property after the previous tenants vacated 6. $125 to replace a handle on a sliding door to the indoor balcony 7. No reports emailed to me (as other management companies that I have researched do) and a portal that does not at all make the reports easy to read. Indeed, I had to ask for a report to be run for what I needed to file my taxes. 8. An attitude of my place looking nearly like a dump when the person I am going with said it was a nice place (including a functional fireplace) with not much work to do to make it rent ready--painting was the main thing, which DelVal also said but, again, at a MUCH higher quoted price. Instead of seeing the dirt on the steps that lead to the unit as "normal wear and tear," DelVal's inspection saw it as "damage." These are examples. I very quickly learned to simply take care of matters myself. As I recall, it was going to cost 2 or three digits to replace an air filter, for example. The mark-up for repairs and maintenance is 20%!! Other management companies with reputable reviews and with years of experience charge anywhere from 0 mark-up (they have their own General Contracting Company) to 10%. In doing my personal research, I have found no other company to charge a 20% markup. Lack of Smooth Transition: For example, no arrangements were made with the tenants who were leaving in terms of keeping the gas on (putting it in my name) or changing the electricity into my name. Again, I am taking care of these things, including having to travel 2 hours to wait in person for the gas company to turn on the gas. Bottom Line: A landlord can do MUCH better without DelVal and with another management company.

All has been nice quite comfortable. Response on anything needed has been quick. Also events…read morehappen wither it's about special events or just maintenance we always get notified with plenty of time to react.

all of the maintenance guys are very polite and respectful. . Thank you for the prompt service as…read moreusual .

We had a pretty terrible experience with the person giving us a tour of the apartments. Not…read morefriendly or a good attitude. Made us feel like our questions were annoying.

I have visited this apartments for a party/event hosted in their community center. The complex is…read morelocated in a great place and i see lot of kids playing. The community center is maintained well and nice place.

This place needs to be condemned and the owners need to spend years in prison. My apartment is…read morewarping day by day as it sinks into the floor below. My door does not lock most of the time. The complex had multiple bursted pipes in the two weeks, flooding the garage, which doesn't even have a working garage door. The air conditioning/heating works about half the time, sometimes unable to be turned off, flooding elderly in their apartments with never-ending heat and one older tenant died from a stroke a couple of weeks ago (which might be related to the HVAC). There are roaches and rats. Tenants have been trapped in the elevator, with staff unable to help them multiple times. We've been asking since we moved in to get repairs on our unit, but they say there's some magical system you can go to where you can request repairs. There is, but we have not been given access, and I've been calling them without any clear answer because they outsourced the calls to a black hole where nothing is done with the information. I've been going downstairs to find any type of management for two months. I saw ONE for the first time today. My wife has talked to both leasing agents while I was at work, they seem like lovely people who have not been given no power to help tenants in even simple ways. They're screwed just like us. I don't need to worry though, they don't actually respond to maintenance requests, according to other tenants. If you receive packages to this complex, good luck receiving them; the staff taped mail room door open so that anyone can enter and steal them, and at least one of the side doors is unlocked at all times. The front door is broken and doesn't really open a lot of the time. Maintenance are here after hours breaking into apartments, in the leasing office going through the leasing staff's possessions. One of the maintenance guys walked came out of the bathroom with a used condom and left it on the bench outside on an empty container of swishers, for reasons only the perverts at Sentinel understand. They've been reported multiple times for stuff like this, and no action has been taken. For tenants reading this, do what I'm doing. Get a lawyer. It's the only thing these criminals will ever understand.

We had a list of items we wanted taken care of before moving in. I handled most of them, since it…read morewas easier. The staff was helpful getting us signed up and handled the credits as promised. Overall, we think they do a nice job.

Dishwasher still leaking even though the work order states completed. can't get a hold of anyone in…read morethe office .