JUST RUN NOT WALK AWAY FROM THIS BUILDER. TERRIBLE BUSINESS MAN LIES ABOUT EVERTHING FROM TIMELINES…read moreTO ORDERING PRODUCTS TIMELY, DOESNT BACK UP HIS WORK. He installed completely different kitchen plans and we ordered, completely different toilets then we ordered, when we had settling issues he wouldn't address, Took one year longer that was supposed to on the build, contractors constantly telling me that he didn't pay his bills, I actually need a door repair and I went back to the sub contractor he said he wouldn't fix my door until the $4000 bill was paid for the purchase of the door by my contractor. toback will do anything to appease you, but he has not timely diligent organized. never again

In the process of selling my home I needed to have some repairs done quickly and properly. Matt…read moreToback came out the same day I called. He gave me a fair price and had his crew out within a couple of days. They did a great job, kept our house and yard clean and worked quickly. I recommend them to all my friends and family.

I have no direct experience with them other than they not responding and not following through -…read morewhen they finally did . We purchase a house built by JBS it was 2 years old when purchase house 5 years old has bouncing floors throughout the house - the red flags of customer service lead me elsewhere to resolve that's why the review

Anyone considering call and come by and view. The poor work. Crawl space was a total mess. The…read morecheap lighting is hard to find replacement. The attic is a total mess. Cost to have crawl space improved is close to $15,000. Light black mold already visible.

Jared and Amber were fantastic! A great local business that shows up on time, does an incredible…read morejob, and has reasonable rates. They did a backsplash for us, installed a reverse osmosis water filter, put grab bars in the shower, and repaired a wall/ceiling that was water damaged.

Very easy to deal with, professional in the business practices from estimates to emails and…read morecommunication throughout I hired Jarad to install two doors in my simple home . There were some surprises i.e. Wood rot., between him and his helper John, they had no issues " going with the flow" and adapting to what needed to be done It was a pretty small job, but they never made me feel like I wasn't important as a Customer. Friendly, courteous, professional, cleaned up completely, everything you would want in a contractor

I hired this business to complete a relatively small but challenging painting job. They responded…read moreto my call, gave me a fair estimate, and completed the job the next work day - before the competitors even called back. They were neat and careful around my house and did a very nice job. I would consider them again for future work. TJustin can be reached by email at: Justpainting21@gmail.com

We are so thrilled with our new home! This is our first experience building a custom home, and from…read moreour very first meeting with Harvey to the finished product, it has been a distinct pleasure to work with Turnstone Custom Homes. Erik took our rough concept and designed the perfect home for us - and on a very narrow lot with plenty of restrictions. Lisa was a very patient and calm guide as we faced the daunting task of design selections. And the project management team led by Morgan and his skilled colleages, Jason and Mike, are true professionals who care about the details and the product they turn out. The entire Turnstone team is extremely knowledgeable, very responsive, professional, courteous and friendly. They were excellent at managing costs and completed our home on time (maybe even a little early) and under budget. We're almost sorry that the construction is finished because we miss them! If you're planning to build a custom home in Delaware, Turnstone Custom Homes is the company you MUST use!

We built two homes with Turnstone starting in 2020, until we fired them for breach of contract…read more We've been in the midst of an extensive redo of both houses (with a new contractor) with great financial burden, so I have decided to share my experience with others in hope others will do some due diligence before engaging with them. The issues are almost too egregious and numerous to note. That said, the main issues were contracting for a custom kitchen/built-in closets and getting boxed cabinets which were installed with untenable damage, color variations throughout, and missing components. Our custom wood siding was installed outside the manufacturer's installation guidelines, resulting in one entire house needing to be resided with extensive modifications to the installation, necessitating the addition of 2" wood firing to attach the vertical siding. The wood refiring has changed the envelope of the house, which required removing windows, changing the internal window sills, retiling the bathroom sills, pulling out the external electrical panels and outlets to meet the new envelope, etc. They installed four custom metal panel windows and doors, also with considerable damage; they leaked, the metal rusted from all the installation damage, wouldn't close, etc. Most of the windows in one house weren't flashed and our largest (and most expensive windows) were installed incorrectly. Between the siding debacle and the leaking windows, we've had to remove or reinstall or replace almost all the windows. (One window came in white and they actually painted it black instead of replacing it with the correct window--no kidding. ) The HVAC was installed below grade and created extensive leaking in both basements. Finally, the patio drain required per the plans was not installed. We had to remove the patio, install/dig a large drain, and replace the patio to move the water away from the house. I have another long list of items, but these are the main issues. Each validated by both an experienced and reputable engineer and our current contractor. To date, we have spent over $525,000 correcting the issues. This does not include things that were unfinished, only done incorrectly. We have estimated it will take another $150,000 to finish the project. I'm in the midst of arbitration with Turnstone, so you might be asking why I am voicing this concern before things are resolved. Just today I have talked to three people who had similar experiences with Turnstone. It's not just the workmanship that's of concern, but the consistent way they've not stood their work, gas-light people who had valid concerns, and left clients with sub-par solutions. They want to blame their issues on their clients, or COVID, or vendors, but it's become so obvious that Turnstone is shaking and jiving in hopes of avoiding the enviable responsibly that comes with living up to their promises. My only hope is that my review offers other clients a moment ask more questions and Turnstone to reconsider their business practices.