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    Elliott Ace Hardware

    2.9 (21 reviews)
    Closed 7:30 am - 6:00 pm

    Services - Elliott Ace Hardware

    Outdoor power equipment services

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    This was how my order was delivered - an open/exposed box.

    The customer service from this store and the complete lack of follow-through by ACE indicates that it could be a more helpful place. I placed an order for delivery from the store nearest my house because it offered free delivery. When the order was delivered, it was dropped off with the top of the box open/cut off and exposed (not something I can wrap and give as a gift). How many people could have caught this? The experience got even more strange, especially when I entered the store. I emailed presumably the store's namesake, Mr. Elliot, but he never replied: Hi Mr. Elliott, It would help if you were aware of how your employees handled this. When I walked in with the box to return, the two women at the front asked me, "Do they know you're returning it like that?" From the start, Elliott Ace Hardware staff and management blamed me for this. The manager, who eventually accepted the return and handled the situation, never even apologized for what happened. The delivery driver accompanied was present for this return as well. Until he spoke up and said, "I wondered if that would be a problem," she was cold, suspicious, and thought I had scalped the box. I've come to accept that customer service is a lost and dead art, but I certainly don't appreciate being made to feel as if I did something wrong. There was no apology or sincerity whatsoever in how Elliott Ace Hardware staff handled this. I remain angry about how I was treated by the staff from start to finish here, and You should know how your team dealt with this. Let me also clarify that I'm not writing to you to get a discount or refund. Owners and management should know how their staff treats people and use situations like mine as a training opportunity, in my opinion. I paid for the product I received. Unfortunately, the manager and front-end staff made me feel I had done something wrong, and I inconvenienced them by returning a delivery that should have never gone out. Best wishes and Merry Christmas,

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    6 years ago

    Bought my second snowblower from them, a two stage Eco. He loaded it in their truck and followed me home! Always superior service from them.

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    Johnson's Nursery - Viburnum Bush

    Johnson's Nursery

    (16 reviews)

    This nursery has probably the largest variety and size of landscaping options in the area. They…read morealso make their inventory readily available via the internet, which is great for planning purposes. Some of their prices were on par with others in the area, and some were much higher. We ordered quite a few trees from them this year (and even more from another local nursery). We had money down on trees that were due to arrive within 1-2 months from deposit. As it got closer, they did not notify us the date had changed, so by the time we were notified, others go to come and make a pick before us (instead of picking two from about a dozen, we picked from four). In the end we were happy with our purchases, but they could work out some of the logistics and followthrough with regular customers (we sensed the contractors got a little more attention). Also, I will add that years ago we paid for someone from Johnsons to come and give us ideas for our yard. I think we paid about $150 to get the lamest "sketch", but Johnsons was good about refunding the amount as a credit towards future purchases. It just was a bummer that we wasted time waiting for the person to come out and then a month for them to give us a photo of our yard with some pictures of 2 plants awkwardly pasted over it. If the person had take us seriously, they would have gotten way more business from us. Still, we recommend this place for its large inventory and quality of products.

    We had a fantastic experience working with Johnson's Nursery on a recent landscaping project…read more Carrie was patient and very helpful throughout the extended planning process. When we were ready to move forward, she kept everything on track and on schedule. The installation team was excellent--efficient, respectful, and careful to protect our existing lawn during the process. We really appreciated the attention to detail. Johnson's has an impressive selection of native plants, and their deep knowledge of what works best for our yard was invaluable. They provided a detailed presentation with plant info and care instructions, which will be a huge help as we care for the new additions. We're so happy with how everything turned out and will definitely be working with them again on the next phase of our landscape improvements!

    Elliott Ace Hardware - hardware - Updated May 2026

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