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    Ellen Duncan - Guaranteed Rate Affinity

    5.0 (4 reviews)
    Open 9:00 am - 7:00 pm

    Services - Ellen Duncan - Guaranteed Rate Affinity

    Mortgage services

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    Guaranteed Rate

    Guaranteed Rate

    (28 reviews)

    They're sociopaths. We were introduced to Guaranteed Rate through our real estate agent at the time…read morebecause they share an office space. We were interested in getting pre-qualified for an offer we were about to put in on a house. Red flag #1 was our call with them to get pre-qualified. We told them the amount we were prepared to offer, and we were peppered with "Are you sure?? We could qualify you for WAY more!!" Folks, this is how foreclosures happen. When you decide on a price range that fits your financial situation you absolutely should not be talked into a higher range by a complete stranger, especially not one with a financial interest in driving up your mortgage amount. And your mortgage lender absolutely should not be trying to goad you into a higher offer amount. They tell you this in any first time homebuyers class. We did not put in any more home offers with that realtor, and we had no reason to contact Guaranteed Rate. That didn't stop the DAILY barrage of texts, emails, and mail from Shant and Guaranteed Rate. Nothing has stopped them from constantly pestering us with the exact same content like we're somehow going to finally come around on the 10,000th "Hey just checking in..." Don't take my word for it. Google it. Take a homebuyer's class. Ask anyone in the real estate business without an immediate financial interest in getting you to buy a mortgage. They'll all tell you that this kind of predatory behavior is the textbook example of what to avoid when considering a mortgage lender.

    Avoid! Avoid! Avoid!…read more This was mortgage refinance nightmare. If I could give zero stars I would. It started with typos on my appraisal. Followed by by failure to returns calls/emails in a timely manner. No biggee, I'll just deal with your boss rather than you. I closed in November (or so I thought). Got called back in Dec telling me that they made an error and I had to go back to the lawyer, sign again and bring more $$$. At that point I called the corporate office in Chicago and lodged an official complaint. I thought we had straightened things out, although I had to go back and resign and bring the $$. I was told there would be no further issues. Lets face it, Guaranteed Rate had me over a barrel-they had closed out my prior mortgage and owned me. Fast forward 3 weeks. My mortgage broker and his boss are not returning any of my emails. The settlement check still hadn't been cashed despite confirming delivery. When I called the branch manager, I was told it was up to me to find out what happened and was given a number to another department in the Chicago office. WHAT??? So now it's on me to do YOUR job. Numerous phone calls and emails later, they finally located my second settlement check and cashed it. It still took days to get the loan transferred to the correct entity. I'll believe it's finally through when I see the welcome package. The best (of the worst) part....I made enough phone calls and eventually was able to speak to the VP of Client Relations. He apologized for the series of errors and told me that he would now personally follow my mortgage until it was finally transferred. I told him I wanted and expected close attention and he agreed. Yesterday, I got an email from him telling me things were almost finalized. He then proceeded to-not once, but twice-tell me to enjoy my NEW home. Here's the kicker, this was a mortgage REFINANCE! The subject line of the email was "my mortgage refinance". Nice work, Mr. VP. Glad to know sloppiness starts at the top and trickles down.

    NE Moves Mortgage, LLC

    NE Moves Mortgage, LLC

    (7 reviews)

    I am a first time home buyer and went to a seminar run by Rick from NE Moves Mortgage at my former…read moreplace of employment. When I was ready to start the home search process I wanted to get pre approved so I reached out to NE Moves/Rick. At first they were very responsive and got me a letter (amateur looking according to our real estate agent) quickly. After that they said whenever I need a cash flow sheet created when I go to see a home just reach out. We saw a home we liked and then Rick and his assistant Mike went radio silent. almost 3 weeks later I still haven't heard back from them and I am happily under agreement on a home and working with another, much more responsive. All in all - as a first time home buyer I would have felt very uncomfortable moving forward with these guys. Poor customer service and follow through. Maybe they just don't take young first time home buyers seriously!

    I found a house listed with a caldwell banker agent. She suggested I contact their in house…read moremortgage person. Big mistake. I spoke with Kevin Carse who was less than helpful and rude. You would think he was using his own money. He told me not to bother looking for a house to buy because I would never get a mortgage. I called several other mortgage people and none of them agreed with his suggestion. I called Kevin back and asked him to send me my credit report. He told me he could not give it to me. The only person he can give it to was their underwriter. Totally untrue but he would not agree to give me my report. Now I have 4 credit requests on my record. Save yourself time and aggravation DO NOT bother contacting this company!

    Team Pratt - Remax On the Charles - Brad and Darleen Pratt Certified residential specialist

    Team Pratt - Remax On the Charles

    (14 reviews)

    As a first-time homebuyer, navigating the real estate market seemed daunting. However, thanks to…read morethe exemplary service provided by Team Pratt (Brad and Darleen), my experience was nothing short of exceptional. From the initial consultation to the final closing, Brad and Darleen demonstrated unparalleled professionalism, expertise, and dedication. Brad and Darleen took the time to understand our specific needs, preferences, and budget constraints. Their extensive knowledge of the local market was evident as they provided valuable insights and guidance throughout the entire process. They patiently answered all my questions, alleviating any concerns and ensuring I felt informed and confident every step of the way. What truly sets Team Pratt apart is their unwavering commitment to their clients and the construction experience that Brad brings to the table. Brad takes good time to walk through every detail of the house during the showings. He pretty much finishes most of the inspection to be honest. Their proactive communication and attention to detail were remarkable, ensuring that no detail was overlooked and that all deadlines were met seamlessly. Beyond their professionalism, Brad and Darleen's genuine care and empathy were truly appreciated. They understood the emotional significance of buying a home and provided invaluable support and reassurance during what can often be a stressful process. Their warmth and approachability made us feel like more than just a client but rather a valued partner in achieving our homeownership dreams. I cannot recommend them highly enough to anyone in search of a real estate agent who combines unparalleled professionalism with genuine care and dedication. Thank you, Brad and Darleen, for your outstanding service and unwavering support!

    Team Pratt provides a great combination of knowledge about the market, useful construction quality…read moreadvice, helpful offer recommendations to guide you towards landing the house of your dreams in this tight market. Doing a walk-through of a house with someone that has a construction background changes your perspective on house hunting. Because of Brad's depth of knowledge we chose a home where the inspection basically came up with empty handed as there was nothing that he didn't point out ahead of time. Darlene was instrumental in helping land the perfect offer and working with my financial team for quick turnaround. They are both very professional, kind and certainly knowledgeable in their specialty areas. You're in great hands with this team!

    Ellen Duncan - Guaranteed Rate Affinity - mortgagebrokers - Updated May 2026

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