Joe and Julie were both instrumental in helping me with a fairly complicated mortgage transaction…read more In the end, they saved me money and time so 5 stars for the Monument Mortgage team!

Being in insurance and working with mortgage brokers on a regular basis, I can say that Mona is one…read moreof my favorite to do business with. She is always professional, promt, and polite. I would recommend Mona and Monument Mortgage to anyone looking to purchase a new home or refinance a previous mortgage (especially with the way rates are so low these days!)

Sofia is the best at what she does. She was always thete any time of the day to meet with me and…read moreanswer questions and got me the best possible rate on the market for my new house! She's very knowledgeable and makes the process of buying a new home as easy as can be! I highly recommend Sofia to everyone because she's the best!

If you looked up the definition of amazing in the dictionary, Sofia's picture would come up. I am a…read morefirst time home buyer and she made this process like a walk in the park. From answering my frequent, frantic calls/emails asking for updates, to crunching numbers over and over to ensure I got what I needed, Sofia never lost patience with me or sight of the end goal. Sofia and her team are true professionals and provide service with a smile- they were always so happy, positive, and reassuring that we would make things work. That is why I am a proud homeowner today. Thank you Sofia and team!

Jennifer disappointed us. She was dishonest and greedy. Working with her caused us a huge amount of…read morestress and aggravation. Though she showed initiative in selling our condo, her primary motivation was to maximize her own profits, not her client's. We deserved better in an agent. I cannot, in good conscience, recommend her. We hired her to sell our condo in Charlestown. We wanted to renovate the kitchen and bathroom before we listed it. For this part, she did really help us. She helped us pick out tile, countertop, and paint colors. She went with us to a few stores and spent some time with us. This is where the good parts end. Once she listed our condo, all went downhill. First off, in our agreement, she wrote that she would share "up to 2.5%" of the commission with the buying agent. For the listing itself, she offered the buyers agent only 2.0% and hoped we wouldn't notice. She wrote "up to 2.5%" in the document so that legally she could list it for whatever she wanted and misleed us. This may have cost us a lot. Buyers agents do not want to show their clients 2% listings because it cuts into their margins. I only found this out after we accepted an offer and another agent told us that they don't like working with Jennifer because all of her properties get listed as 2%. When we confronted her, she would deflect or not respond at all. She would not tell us why she listed our condo at 2% without telling us. Worse even, she did not disclose to us that she was serving as a dual agent, representing the buyer as well as us, the seller. Again, she found a legal loophole saying that since she told the buyer that she was our agent, she didn't have to tell us that they were unrepresented and therefore she would get all 5% of the commission. She showed our condo prior to our first open house and presented an offer to us with a very tight deadline of 3 pm the same day, giving us only 2 hours to decide. If we accepted, we would cancel the open house. She told us it's a good offer and if we don't accept, it is possible we may not get an offer on the first two weeks which would stigmatize the property and leave us selling at a steep discount. What she conveniently left out was that she also represented the buyers. She specifically did not tell us that they were unrepresented, despite the fact that she was talking to them for 3 days. Usually the first question an agent asks a potential buyer is "who is your agent." She claimed she didn't know they were unrepresented until 3 days later when she met them in person. It was only after we accepted the offer, when I asked her who their buying agent was. She wouldn't answer at first. I pressed her again. And she told us they didn't have one and she wrote up the offer. We are left wondering if she specifically pressured us because this deal was good for her, doubling her profits or whether she really acted in our best interest. She could have set a time when offers are due after the open house so that we had a chance to review all offers. She never gave us the option. Also, she promised in our initial agreement, that she would share a detailed marketing plan with us. We saw no evidence of marketing whatsoever. When we asked about it, her response was "you just need to let me do my job." After we accepted an offer on our condo, where she was dealing with us and our buyer, things went downhill. She dodged all our calls and pretended to be busy all day every day when she did respond and would hang up abruptly. If we were lucky to get her on the phone, she would talk at us and filibuster - telling us how she negotiated a great deal for us, that it's her right to serve both of us. At times, she became hostile and condescending. She'd ask us why it matters to us? It matters because it's a massive conflict of interest. There were other things that went downhill from there, but the bottom line is real estate transactions are expensive and stressful. The primary job of an agent is to represent their client's best interest NOT their own, and to reduce stress NOT aggravate it. Transparency is the number one ethical obligation. Jennifer was not transparent nor ethical. She told us, to our face, that she would not act as a dual agent. She wrote she'd provide "up to 2.5% split with the buyers agent." She ended up lying about both through legal loopholes. Even worse, when we brought these issues up, she turned hostile and would avoid talking to us. The entire transaction was extremely stressful and caused stress in our personal lives.

Jennifer not only helped me purchase my first home in 2012 ... she helped me sell the same property…read morefive years later. She was incredibly patient and supportive during my initial search...a first time home buyer can be very tentative. She worked with me to find just the right place and then helped bring the sale across the finish line acting as my realtor and lawyer. She worked diligently to help resolve an outstanding issue with the deed. I can truly say the sale would not have happened without her. Fast forward five years later, she helped me make an incredible profit which enabled my husband and I to move West and start our new lives together. Jennifer is professional, incredibly responsive, knowledgeable and a pure joy to work with. I would highly recommend and strongly encourage any home buyer or seller to work with Jennifer Schneider.

Can I give her 6 stars?…read more We had an exceptional experience working with our real estate agent. From start to finish, Elizabeth went above and beyond the call of duty and consistently demonstrated an incredible level of professionalism, warmth and attention to detail. Elizabeth stood out from other real estate agents after our initial meeting. She truly took the time to understand our needs, kept us informed throughout the entire process, and made herself available when we needed guidance or had questions. Elizabeth displayed a commitment to getting the best possible outcome for us was evident in everything she did. What impressed us most was how personally invested Elizabeth was in our success as a buyer and seller. She went the extra mile at every step and made a stressful process feel manageable. We have an infant, and her level of attention to finding us a suitable home for our family was clear. We are incredibly grateful for her hard work, expertise, and dedication. We would highly recommend Elizabeth to anyone looking for an experienced, professional, and truly committed real estate agent!

Elizabeth is an incredibly knowledgeable, trustworthy, hardworking, and enjoyable person to work…read morewith. She helped us find an amazing rental in Canton, and a couple years later our dream home in Sharon. Elizabeth listened to and understood our unique needs and preferences, sharing specific properties she thought we would like (and she was always right!). She was extremely patient and responsive as we took our time to find the right home for us, seeing so many places with us and never pushy or rushing us. She always acted in our best interest and is someone who not only knows the real value of a home, but can suss out the ins and outs of any property to an incredibly impressive level. She has incredible advice and also has amazing recommendations and connections to people who have made the whole home buying and moving process easier - from movers to contractors. Elizabeth made what can typically be an overwhelming and stressful process, very comfortable. I would highly recommend her to anyone looking for a realtor who will be in your corner.

Over the years, my wife and I have worked with many different mortgage professionals. For us,…read moreJessie stands out as one of the best in her field. Jessie makes the mortgage financing process so much easier to deal with because she is so thorough, fast, efficient, responsive and is always a phone call or email away. We no longer consider other mortgage professionals because Jessie looks out for our best interests by always coming through when we need financing, helps us to get the best financing terms and closes as quickly as possible. What we have also come to appreciate is how Jessie works towards and values a long term relationship with us. Jessie has become someone we can trust and count on. We hope you are as fortunate as us to have found Jessie!

Melanie is the best and was truly the best resource for my husband and I when navigating the ins…read moreand outs of purchasing our home, especially as first-time homebuyers! We had so many moments when we could've put in an offer, or we could've settled for less, but Melanie did not allow that to happen. With her expertise and her ability to just fully understand what we truly wanted, she was able to give us advice that was thoughtful and she would not let us settle for less than what we wanted! Even when we had questions or any concerns, Melanie was super responsive and made us feel like we were her only clients, even though we know this is far from true. She really helped guide us through the whole home buying process and made sure we felt 100% comfortable before moving forward in the process. She helped us get our offer accepted on a home where she could tell that we could really picture ourselves, and 4 months in, my husband and I couldn't be happier living in our new home!

I would highly recommend Melanie to anyone looking for a realtor in the Boston area! I was…read moreexpecting the home buying process to be complicated and stressful, but Melanie was there through all of it, and I closed on my first home this week. She's responsive to questions, knowledgeable (and happy to share that knowledge), and reliable. Beyond that, she was easy to talk to, kind, and fun to be around. It can be difficult to place your trust in someone with a big milestone like purchasing a home. Melanie is definitely someone you can trust to make the process easier and more transparent.

My partner and I are first time home-owners and were therefore utterly overwhelmed for the duration…read moreof the process. We were also on a really tight deadline. Ann Cohen was incredible to work with -- she explained the process throughout, responded swiftly to any of our questions, scheduled all the viewings we could have wanted, set us up with everyone from a house inspector to an electrician, and was honest with us about her opinions. Ann also checked in with us after the purchase to make sure we were settling in alright. We found a wonderful home, and are so happy to have stumbled on to this page. Thank you so much Ann!

I have to say Ann and her team are miracle workers. I truly believe we would not be in our new…read morehouse if we had been working with anyone else. Also, they helped our best friends purchase a home 3 streets away from us... all within 6 months. From the moment my husband and I met Jeff and Ann, we knew we wanted to work with them when buying our first home. We instantly felt comfortable being open about what we were looking for and what guidance we needed throughout the process. They were available to us any time we needed, day or night, and were able to schedule showings for us with short notice. We knew we could rely on Ann's team to give us insight into the properties we viewed and honest advice about the competitive market we're in. Additionally, they were extremely helpful with the issues we encountered during closing. I highly recommend the team and plan to work with them again in the future.

Martha Convners, Lamacchia Realty…read more I've known Martha for years, even before we were ready to buy our first home. Whenever I had questions about the housing market, she was always the one I'd consult. Martha gave us honest, realistic advice and helped us understand where we needed to be with our credit and down payment goals. She always had a trusted lender or resource ready to connect us with, which made the process so much less overwhelming. When it finally came time to officially start our home search, Martha went above and beyond. She worked long hours and toured multiple properties with us in just one week. Her knowledge of the market was clear, and it was obvious she had earned the respect of other realtors--many of them already knew her well. I truly enjoyed working with Martha. Her responsiveness, professionalism, and strong work ethic made this experience not only manageable but exciting. We're so grateful to have had her by our side during this important step in our lives.

Dear Martha Convers,…read more I wanted to take a moment to sincerely thank you for all your help in selling my home. Your professionalism, guidance, and support made the entire process a smooth and stress-free experience. I truly appreciate how seamless the transition was, and I couldn't have asked for a better partner in this journey. I had a wonderful experience working with you and would gladly recommend your services to anyone looking to sell their home. Thank you again for making this such a positive and successful experience. Warm regards, Jefferson