Professional , knowledgeable and superior customer service by Shant and his team…read more Rates are competitive and Shant is always available

I'm sure if you have a simple straight forward local mortgage G-Rate will do a nice job.. Because…read morethey have so much volume they have invested in the latest mortgage underwriting technology. Unfortunately, that technology is not at all friendly or forgiving. All is fine until you add complexity to the situation and need hand holding. I've closed on 30+ mortgages in my life, have owned dozens of properties and this was by far my least favorite closing experience. When things went sideways the implementation team was literally afraid to bring in the boss (Shant) for assistance causing multiple delays all they up to the night before the first scheduled closing. We eventually got it done but the underwriting process was absolutely ridiculous. Here is one example; the underwriters required an official letter from my employer on company letterhead and signed by HR describing the frequency of my annual bonus. Really?? In summary, very nice people but not the best experience. Good Luck.

They're sociopaths. We were introduced to Guaranteed Rate through our real estate agent at the time…read morebecause they share an office space. We were interested in getting pre-qualified for an offer we were about to put in on a house. Red flag #1 was our call with them to get pre-qualified. We told them the amount we were prepared to offer, and we were peppered with "Are you sure?? We could qualify you for WAY more!!" Folks, this is how foreclosures happen. When you decide on a price range that fits your financial situation you absolutely should not be talked into a higher range by a complete stranger, especially not one with a financial interest in driving up your mortgage amount. And your mortgage lender absolutely should not be trying to goad you into a higher offer amount. They tell you this in any first time homebuyers class. We did not put in any more home offers with that realtor, and we had no reason to contact Guaranteed Rate. That didn't stop the DAILY barrage of texts, emails, and mail from Shant and Guaranteed Rate. Nothing has stopped them from constantly pestering us with the exact same content like we're somehow going to finally come around on the 10,000th "Hey just checking in..." Don't take my word for it. Google it. Take a homebuyer's class. Ask anyone in the real estate business without an immediate financial interest in getting you to buy a mortgage. They'll all tell you that this kind of predatory behavior is the textbook example of what to avoid when considering a mortgage lender.

Avoid! Avoid! Avoid!…read more This was mortgage refinance nightmare. If I could give zero stars I would. It started with typos on my appraisal. Followed by by failure to returns calls/emails in a timely manner. No biggee, I'll just deal with your boss rather than you. I closed in November (or so I thought). Got called back in Dec telling me that they made an error and I had to go back to the lawyer, sign again and bring more $$$. At that point I called the corporate office in Chicago and lodged an official complaint. I thought we had straightened things out, although I had to go back and resign and bring the $$. I was told there would be no further issues. Lets face it, Guaranteed Rate had me over a barrel-they had closed out my prior mortgage and owned me. Fast forward 3 weeks. My mortgage broker and his boss are not returning any of my emails. The settlement check still hadn't been cashed despite confirming delivery. When I called the branch manager, I was told it was up to me to find out what happened and was given a number to another department in the Chicago office. WHAT??? So now it's on me to do YOUR job. Numerous phone calls and emails later, they finally located my second settlement check and cashed it. It still took days to get the loan transferred to the correct entity. I'll believe it's finally through when I see the welcome package. The best (of the worst) part....I made enough phone calls and eventually was able to speak to the VP of Client Relations. He apologized for the series of errors and told me that he would now personally follow my mortgage until it was finally transferred. I told him I wanted and expected close attention and he agreed. Yesterday, I got an email from him telling me things were almost finalized. He then proceeded to-not once, but twice-tell me to enjoy my NEW home. Here's the kicker, this was a mortgage REFINANCE! The subject line of the email was "my mortgage refinance". Nice work, Mr. VP. Glad to know sloppiness starts at the top and trickles down.

Andrew is the best loan officer I have ever come across with several years of careful research and…read moredozens of interviews. He is exceptionally knowledgeable, articulate, responsive, and just excellent at his profession. We will always come to Leader because of Andrew M.

Great bank very friendly wonderful bank to deal with pumping more satisfied thank youread more

I have worked with Aaron for many years in refinancing my property and I have recommended him to…read moremy family and friends. His communication skills are excellent, he always returns calls or emails promptly. He will stay in touch with clients over the years and let them know if they can benefit by refinancing or help them with a new home purchase. He also is very knowledgeable and can always find the best rates and loan programs to suit your needs. He is the best!

Aaron always finds a solution for the toughest situations. He makes just enough communications and…read moredoesn't bother and overwhelm you with excessive communications. I have been working with him since 2008 and we built a great relationship over the course of a decade. He helped me get my initial mortgage for a property I own in Boston and refinance it multiple times and reduce the payments I have. I strongly recommend him as he stays on top of your applications and he provides a vast amount of guidance strategizing for a positive result throughout the process.

My husband and I really appreciated working with Rick and his team. Rick was incredibly timely in…read moreresponding to all of our requests. During our mortgage approval process his team was always quick to answer our questions. We particularly liked the online system used for gathering our various application materials, which made the process easier for us. Both Rick and his team members were very easy to get a hold of, which made obtaining our mortgage one less thing to worry about during the home buying process. We highly recommend Rick and his team!

I've used Rick twice to obtain financing for a new home purchase. I recommend him wholeheartedly…read moreto anyone needing a new mortgage for multiple reasons. First, he helps to understand your entire financial picture and recommend the best product for your individual situation. Also, his fees are most reasonable and his business model where he has partnered with an excellent real estate attorney (Ali Alavi) who discounts his fee leads to lower final closing costs for the consumer. Finally and most importantly, he and his office are efficient and very responsive and will find ways to meet your timeline demands.

I am a first time home buyer and went to a seminar run by Rick from NE Moves Mortgage at my former…read moreplace of employment. When I was ready to start the home search process I wanted to get pre approved so I reached out to NE Moves/Rick. At first they were very responsive and got me a letter (amateur looking according to our real estate agent) quickly. After that they said whenever I need a cash flow sheet created when I go to see a home just reach out. We saw a home we liked and then Rick and his assistant Mike went radio silent. almost 3 weeks later I still haven't heard back from them and I am happily under agreement on a home and working with another, much more responsive. All in all - as a first time home buyer I would have felt very uncomfortable moving forward with these guys. Poor customer service and follow through. Maybe they just don't take young first time home buyers seriously!

I found a house listed with a caldwell banker agent. She suggested I contact their in house…read moremortgage person. Big mistake. I spoke with Kevin Carse who was less than helpful and rude. You would think he was using his own money. He told me not to bother looking for a house to buy because I would never get a mortgage. I called several other mortgage people and none of them agreed with his suggestion. I called Kevin back and asked him to send me my credit report. He told me he could not give it to me. The only person he can give it to was their underwriter. Totally untrue but he would not agree to give me my report. Now I have 4 credit requests on my record. Save yourself time and aggravation DO NOT bother contacting this company!

Joe and Julie were both instrumental in helping me with a fairly complicated mortgage transaction…read more In the end, they saved me money and time so 5 stars for the Monument Mortgage team!

Being in insurance and working with mortgage brokers on a regular basis, I can say that Mona is one…read moreof my favorite to do business with. She is always professional, promt, and polite. I would recommend Mona and Monument Mortgage to anyone looking to purchase a new home or refinance a previous mortgage (especially with the way rates are so low these days!)

As a local Realtor, I work with many Buyers! Ellen is by far one of the best Loan Officers I have…read moreever worked with. She has never let any of my Buyers down and always gets us to the closing table on time. I continue to work with Ellen because of her excellent knowledge and ability to guide all of my Buyers through the process.

As a young single woman, the thought of purchasing a multi-family home seemed daunting--never mind…read moreone that needed significant renovations. I initially tried working with several banks (both small and large) but I was either deterred by their lack of knowledge or their service. It wasn't until I was referred to Ellen Duncan that things started to work in my favor. Ellen was understanding--She understood that purchasing a house is more than just an acquisition of property; it is a personal and monumental accomplishment that should be EXPERIENCED! She understood that my experience of turning a house into my home started with her! Ellen was knowledgeable--She had a way of explaining a complicated process into the simplest terms. I had done a lot of research on the types of loans available to me; however based on my unique financial and living situation, Ellen and I were able to explore the best option. For me, the best option was a renovation loan. This type of loan allowed me to obtain a "brand new home" at a "fixer-upper" price. My house finished renovations in April and has become the house I've always wanted! Ellen was incredibly responsive--When you are in a tough housing market and buyers are engaging in bidding wars, speed is key! Ellen, was incredibly responsive (fast and accurate). If I emailed Ellen, I almost always had a response within 1-10 minutes later. Ellen was a friend--I must have seen over 40 homes, obtained 23 updated pre-approvals, and drafted 2 purchase and sale agreements, before I finally found my home. All along Ellen cheered me on through each disappointment. She assured me that when I saw THE HOUSE, I would know. She reminded me that the market can be tough sometimes but to remain positive. Above all, Ellen assured me that she would be there if I needed anything and she definitely stood by her word. My experience with navigating the housing market was absolutely remarkable and I wouldn't have been such a wonderful experience without her. Ellen Duncan, thank you so much for helping me achieve my American dream! -Shamiah

My boyfriend and I applied for our first mortgage through Sam. He talked us through the process…read moreand made it easy and manageable. Sam was very responsive and explained each step along the way. Since purchasing our home, he has also been available for any follow up questions we've had. I highly recommend Sam and Boston Mortgage Solutions

Worst experience I've ever had. These people might be criminals. I have reported them to the better…read moreBusiness bureau and I'm trying to find out where else. They tacked on tons of bogus fees and long story short, we almost lost our dream house.

As a first-time homebuyer, navigating the real estate market seemed daunting. However, thanks to…read morethe exemplary service provided by Team Pratt (Brad and Darleen), my experience was nothing short of exceptional. From the initial consultation to the final closing, Brad and Darleen demonstrated unparalleled professionalism, expertise, and dedication. Brad and Darleen took the time to understand our specific needs, preferences, and budget constraints. Their extensive knowledge of the local market was evident as they provided valuable insights and guidance throughout the entire process. They patiently answered all my questions, alleviating any concerns and ensuring I felt informed and confident every step of the way. What truly sets Team Pratt apart is their unwavering commitment to their clients and the construction experience that Brad brings to the table. Brad takes good time to walk through every detail of the house during the showings. He pretty much finishes most of the inspection to be honest. Their proactive communication and attention to detail were remarkable, ensuring that no detail was overlooked and that all deadlines were met seamlessly. Beyond their professionalism, Brad and Darleen's genuine care and empathy were truly appreciated. They understood the emotional significance of buying a home and provided invaluable support and reassurance during what can often be a stressful process. Their warmth and approachability made us feel like more than just a client but rather a valued partner in achieving our homeownership dreams. I cannot recommend them highly enough to anyone in search of a real estate agent who combines unparalleled professionalism with genuine care and dedication. Thank you, Brad and Darleen, for your outstanding service and unwavering support!

Team Pratt provides a great combination of knowledge about the market, useful construction quality…read moreadvice, helpful offer recommendations to guide you towards landing the house of your dreams in this tight market. Doing a walk-through of a house with someone that has a construction background changes your perspective on house hunting. Because of Brad's depth of knowledge we chose a home where the inspection basically came up with empty handed as there was nothing that he didn't point out ahead of time. Darlene was instrumental in helping land the perfect offer and working with my financial team for quick turnaround. They are both very professional, kind and certainly knowledgeable in their specialty areas. You're in great hands with this team!