Everyone at Milan is always so friendly and helpful, I especially appreciate Mallory. This process…read morecan be a little intimidating but they make it SO easy!

I have been going to various places for laser hair removal for over 20 years, and for the first…read moretime I've found somewhere that has a laser that actually provides lasting results...Milan!!! The employees are all fantastic and welcoming! 10/10 highly recommend if you are looking for hair removal services!

Ashley is amazing and extremely knowledgeable in her expertise! I wouldn't go to anyone else! I'll…read moredefinitely be back. 10/10 experience!

From the owner: Our skilled specialists are here to provide you with seamless care for lasting hair reduction and…read moresmooth skin.

Andrea does a wonderful massage. Sometimes I want a serious deep tissue and sometimes times a nice…read moregentle relaxing one. Andrea does both very well. And she's a lot of fun!!

From the owner: Unleash Your Beautiful Potential…read more Electrolysis, Laser Hair Removal, Facial Peels, Massage

I want to give a huge shout-out to Kelli. I recently visited her for lip enhancement and to tackle…read moremy stubborn dark circles with cheek fillers. Being my first experience, I was a bit nervous, but Kelli made me feel at ease. She was gentle and reassuring, checking in with me throughout the entire process to ensure my comfort. Kelli worked her magic on my lips, transforming them from uneven and thin to full and beautifully symmetrical. The cheek fillers worked wonders, making my dark circles practically disappear! I also appreciated how she followed up with me throughout the week regarding my recovery; such a thoughtful touch;) What I value most is how she listened to my preference for a natural look. My confidence is through the roof now! If you're considering a little boost, I can't recommend Kelli enough!

First off, what a warm and welcoming experience! I was a bit hesitant about getting a Moxi/BBL…read morebecause it's not just an average facial. Lasers are a little more intense! Danielle walked me through every step and answered all questions I had before I could ask! Not only was this a wonderful experience, but I will surely be coming back for more treatments here based on how I was treated! The BBL treatment itself was smooth but of course a little pain was expected. Where the skin is thinner was probably a 7/10 (under eyes, around your nose) everywhere else 4/10 and manageable. The Moxi you are prenumbed and that's probably a 1/10 or 2/10. You don't feel that at all. AFTER however is a different story, expect a sunburn like feel! I would say immediately after treatment for 1-2 hours after is uncomfortable. After that it's breezy. Follow you're given directions and you're good to go! I am 6 days post, and my skin is looking absolutely wonderful. I can't wait in a couple of weeks for the healed result. Thank you so much Danielle and the staff for making me feel comfortable! I will be back and recommending everyone I can!

Was referred by my husband who received such superb service all the way around. Truly from the…read moresuper friendly front desk staff, to the professional nurses performing laser treatments, this location is such a treat! My session today was top notch, easy and comfortable. Highly recommend!

All of the staff is great! I have not had a bad experience over the last year since I started…read moregoing. They will email/text appointments and reminders which makes it easy to keep track of. You have to make an appointment to get pricing, but they are very upfront about the price, there is no additional charges that were not discussed, financing was easy. The price is for lifetime treatments so if you notice hair returning, just make an appointment at any of the 160+ locations they have nationwide. The facility is very clean, they give you robes for modesty, I have never waited for an appointment, it is always in and out. They are very clear about what they feel your results will be based on your hair/skin type/color and the area. I am very happy with the results with a 95% hair reduction in the areas treated. You're always being treated by a licensed nurse so you can be confident you are getting competent care. Everone's pain sensitivity is different but I have not found the pain to be worse than waxing and I am at the end of the treatment cycle. Taking IB Profen or Tylenol about an hour before going will definitely help also.

Friendly and whiter teeth in an hour Great location and…read morereasonable prices Would recommend

Great Advice Great Service…read moreGreat Results Will be coming back, again and again ! Thanks

I felt like I was walking into a spa that celebrities would frequent. This place is BEAUTIFUL!…read more I had a my first consult and Hydrafacial with Melissa.. and I can't wait to go back. Everything was SUPER clean, from the lobby to the treatment rooms to the bathroom. Melissa took her time to learn about my skin, my concerns, and my goals. Paraffin wax dip on my hands and a warm neck wrap while she was treating my face. She explained everything she was doing, so that I wasn't left wondering what was going on. I felt like she really took her time and was not rushed or on a schedule at all. After she helped explain some things that I may benefit from, some products, some services, etc. No pressure to rebook either. I can't wait to go back, my skin felt and looked amazing. I felt so pampered, too.

I have rosacea and perioral dermatitis that together create so much redness around my nose and on…read moremy chin. Jeana is a laser goddess and has helped my issues tremendously. She willingly tried all sorts of lasers and settings until my red areas finally responded. She is sweet, knowledgeable, highly trained on lasers, and she's just all around awesome. Plus, she stands behind her "work" and will touch up spots / areas to make sure you're satisfied. Go to Jeana at Grand Pearl Spa for all your laser needs. You won't be disappointed!

Stopped in today to buy some product from the skin center. Besides having pizza boxes on the front…read moredesk the girls were rude. At least I expected a SMILE working front desk customer service. Then I went to the appointment desk at the dermatology center to have no one there. The time was 1:30 pm so I was thinking the lunch hour was over. It was Friday so maybe everyone was ready to go home? I will continue to take my service to the Grand Pearl Salon Downtown. I thought I would save a drive because I live in Grandville but never again. I have much better customer service including welcoming faces downtown. Thank you for taking the time in reading this email

Do not go to the Skin Revitalizing Center with Dr. Jack Dekkinga if you are a minority. My mom went…read morehere and she signed something without knowing she was going to be billed for pathology testing. They asked if they will received another billed and was told no. The girls there just asked for insurance never clearly explained to her because of the language barrier she was going to get an additional bill. My parents final caved and paid three months after the fact with the constant harassment. I tried calling several times trying to resolved this and because of the inhuman way of treating clients no one every contacted my parents. To say the least my sister and I have gone there for years and will never step foot in there establishment again. I do not recommended them to anyone who might be looking for a place that is caring and treat people with dignity. We as women all want to be look beautiful but to be treated fairly and with respect.

Extremely Disappointed with Ideal Image Experience - Poor Communication & Unmet Expectations…read moreI went to Ideal Image for lip and cheek fillers, expecting a high standard of service and professionalism. I clearly communicated during my consultation that I had prior experience with fillers and even provided several reference photos showing my desired look. I was open about needing at least six syringes and was told this could be accommodated. Unfortunately, the entire experience turned out to be frustrating and disappointing. Despite discussing the "Russian Lip" technique and being told it could be done, the injector was clearly not trained in that method. On the day of service, I once again showed the provider what I wanted--and she ignored it. The results did not reflect the look I was going for at all. To make matters worse, when I addressed my concerns with the manager, she tried to upsell me on three more syringes of filler (another $2,000), rather than acknowledging the poor communication and mismanaged expectations from the start. If this advice had been shared during my consultation, I could've made an informed decision--but it was withheld until after I'd already paid and was in the chair. The woman who performed the injections came across as unpolished and inexperienced, and now I'm being told to return in two weeks to "get the rest of it done." That's unacceptable when I traveled here expecting professional results the first time. I have received filler treatments before -- including at Hingham Medical Aesthetics in Massachusetts and AFL Beauty Bar in Miami -- and those experiences were professional, comfortable, and aligned with my expectations. This was the first time I walked away bruised and emotionally shaken. The injector at your Grand Rapids location pinched, squeezed, and manipulated my lips and face in a way that was excessive, untrained, and painful. Please reference photos added. Pinch bruise on mouth and cheek. Instead of helping me feel confident and beautiful, this experience has left me feeling scammed and deeply unhappy with my appearance. I would not recommend this Ideal Image location to anyone serious about high-quality aesthetic care. I wish I had stayed with my trusted provider in Miami. The more I engage with Ideal Image, the more disappointed and disheartened I become. After reaching out to your corporate office, I was hoping for accountability or, at the very least, a sincere effort to understand and help. Instead, I was met with dismissiveness that bordered on gaslighting -- as if I was the problem, rather than a patient who deserved to be heard and respected. Even after I clearly communicated -- both during my consults and again on the day of service -- she ignored my requests and did what she wanted. What makes this worse is the shameful way I was minimized. To walk into a medical spa, speak up about your needs, show reference photos, explain your history with the treatment -- only to be ignored and handled carelessly -- is not just unprofessional, it is dehumanizing. When someone walks into a doctor's office or medical setting, they deserve to feel safe, listened to, and respected. Being minimized, overridden, and physically mishandled is not part of ethical care. It's unacceptable. I now realize why no one is allowed in the room with your injectors -- the practices I experienced would never stand up to professional scrutiny. At one point, I'm almost certain she hit bone in the back of my jaw. She was repeatedly yanking and pinching my cheeks and lips with no concern for my comfort. I now have bruising inside my mouth from how aggressively she handled me. That's not from a needle -- that's from rough treatment. On top of that, I had to consult with three different people at your office before my appointment. I gave each one the same, detailed information. So why even have consultations if they are completely disregarded? To add further disappointment: Ideal Image does not offer a veteran discount. For such a large company, it's disheartening to see such a lack of recognition or care for those who have served. This experience has been painful, physically and emotionally. I trusted your brand and hoped for professionalism. Instead, I left bruised, dismissed, and more hurt than helped. Ideal Image must do better -- because what happened to me is absolutely shameful.

They lie to you about touch-up pricing. Their "lifetime guarantee" is a certifiable scam. I will…read morejoin a class action lawsuit if it becomes available. I went in for a touch-up last week and when they said my total would be $435, my jaw dropped. That's more than four times what I was told it would cost when I signed the contract. The staff has always been excellent but the company is evil.