This is an update from my last review once I realized my mom's jewelry was missing after her…read morepassing. This is a follow up on my previous review and written complaint to the facility regarding my mom's missing after her passing at your facility. It has been distressing to learn that some of her personal belongings, which held significant sentimental value, have not been accounted for. These items were not only precious to her but also hold deep emotional significance for our family. Despite my initial report and the assurances I received regarding an investigation, I have yet to receive any updates or clarity on this matter. I kindly requested a prompt response outlining the steps being taken to locate my mother's belongings. As we navigate this difficult time, resolving this issue is crucial for our family's peace of mind. The administrative director initially looked into this, but never located her jewelry. When I reached out to find out the outcome of the investigation, I never got a response.

Everything .The staff at the front desk will be nice in the beginning over time they will be rude…read morebut try and act like they are joking with you.Most of the nurse staff is rude and they try and listen to your conversations and go and report back to someone what you say .The day room was dirty with food ,my mothers room was dirty and had food and body fluids on the floor for days .The food they provide for patiences is terrible ,it is either cold or under cooked or over cooked definitely not editable . There was no bars on the bed even though they knew my mother had a risk of falling . They would keep the call button out of reach and the phone so she couldn't call anyone . Some patients said they are denied showers for weeks and only get to shower a few times a month . They have had items stolen from them and the staff does nothing about it or the staff takes things out of the persons room and claims they stole it . While changing my mother ,a nurse rolled my over on the left side knowing that was were she had pain and my mother fell out of bed . She tried not to hit the TV stand ,the roller table and her face on the floor . She had two big bumps on her forehead and a huge black eye .She said she couldn't open her eye for a few days and when she could she say blurry . The nurse told her she better not tell anyone and that she just fell on her own . She had pain on her forehead for a few weeks and her face . My mother was dying from terminal breast cancer and she would have shortness of breath at times she was afraid to go to sleep because couldn't call for help if she needed anything . Last Wednesday she was trying to get help ,her room mates tried to get her help and push the call button they said it wasn't working ,and they took her phone book so no one could call me .A nurse said "she doesn't need the call button she's going to die anyway ". That is absolutely unacceptable. I didn't get to see her before she passed and then when I asked where she is ,they claimed they don't know . Then when I tried to ask what I could do about her injuries ?I was told to move on and let it go ,she's dead now and there's nothing you can do .I'm trying to find ways to file a complaint for the way she was treated .

The quality of the food is the worst. My husband called me to go bathroom he use his call bell . I…read moreheard it ringing I drive there being 8 minutes away. He was still waiting and the call bell was still ringing! There was many days when no rehab PT or OT would show up. He would go to group exercises classes but he was not independent in movement both lower extremities ! The head nurse was nice, the greeters were friendly. The Dr assist was kind and good. The nurse on main floor have too many patients for good care.

Last November a friend of mine was very sick and was…read morediagnosed with Walking Pneumonia. He got a little better but then would get sick again. He was in a few times but kept getting worse. His muscles were breaking down from non mobility. ( he's in his 80's) He was sent to a rehabilitation facility for PT , rest and what have you . It didn't go well ! He ended up signing himself out' because the care wasn't very good . Needless to say he ended up back in the hospital. The hospital recommended that he go to a rehabilitation facility for Physical Therapy and care . He refused to go back to the previous facility. Thankfully he didn't !!!!!! He was sent to a place called Hathrone Hill in Danvers Ma . If I could give this facility 10 Stars I would! From the first time I went to visit to the day he was released, I was impressed! You are greeted by friendly and informative staff. They show you how to check in and give directions to the room . As my husband and I went to the elevator we noticed how clean everything was. We also noticed the PT areas and activity areas were also very well maintained. We made over way to our friend room and dinner was being served. OMG ! It looked , smelt and from what he said , tasted delicious. ( the other facility's food wasn't even close to being that good ). I don't think it's appropriate to name them as I don't write bad reviews. Hathrone Hill is worth writing about. I think it's hard enough to see a family or friend going through medical issues. So having a place you feel comfortable with is a major stress relief ! I waited until my friend was released to write this because truthfully I was ready to write this review from day one ! I waited until he was released because I felt that I needed to write a review of this importants , that was not just the first impression but also the last! Hats off to everyone involved in the process and care of the patients in your facility. God bless you all

This place should be shut down. I am writing this so no other family has to go through what we are…read moreexperiencing with RCA Danvers. Families go into detox scared but hopeful. This experience replaced that with confusion, stress, and zero trust. We chose the RCA Danvers facility based on clear promises: communication within 48 hours, transportation to and from the facility no matter length of stay, and a safe, structured detox. Once my partner was admitted and insurance was in place, none of that happened. Theres been no communication. No updates. No reliable way to reach anyone for literal days. When I finally got someone on the phone after 72 hours of constant calling, I was met with dismissive and unprofessional behavior. I spoke with Christine, Cassidy, and Joe--none of them provided answers or showed basic empathy. At one point, while I was trying to get information about my partner's condition, I could hear them laughing and passing the phone around the room. That alone should tell you everything you need to know about the callousness and unprofessionalism of the staff and total lack of oversight at the facility. The level of care is also deeply concerning. My partner is detoxing from fentanyl, and what they're giving him does not match what we were told to expect, including assurances of a structured methadone taper. Detox is NOT something you handle inconsistently. Transportation was another promise that completely fell apart. I was told he would have a ride home after detox. Now I'm being told that unless he commits to a 30 day program, he will be discharged to the streets after detox, despite living over two hours away. Most disturbing of all, I was told directly by Joe that if he relapses when they discharge him to the street, "that's not on them." That is the mindset of the people responsible for patient care here. This place presents one version of itself to get you in the door, and a completely different reality once you're there. It does not feel patient-focused, or family oriented--it feels transactional. If you care about your loved ones, safety and sobriety, DO NOT send them here. What you are told upfront does not reflect what actually happens. I have documented these failures and will be filing formal complaints with the Massachusetts Department of Public Health and the Joint Commission. This is not just a 'bad experience'; it is a dangerous lack of medical and ethical oversight.

if I could give zero stars I absolutely would, I am tooken 4 hours away from my house to get…read moretreated like complete shit. the "counselor" is a fucking cunt and told me to bundle up. because it's cold. no one cares about you there, they are just there for a paycheck. I hope none of the "employers" have any family with an addiction because SHAME ON YOU

Worse place don't go! This place is horrible. You'll get reprimanded for everything. The staff…read moretreated me like a piece of do do I didn't think a place could be worse than BH,Hunt is. Never have help, the food is awful, Place is infested with mice THE STAFF TALK LUDLY ALL NIGHT. Pt OT are Allright.Bathroom is always filthy, smelly. Care is horrible, Thier s no quality.

If I could give 0 stars I would. My mom was there for almost 5 months until I moved her to…read morehospice. The care by most staff was despicable. My mom was left in a soiled diaper for hours. If she rang the call button it could take up to two hours for someone to come . There was an unexplained 5 inch bleeding cut on her leg. She had two gold bracelets stolen off her wrists when she was sleeping and nightgowns stolen. The staff (not all but most) should be ashamed of themselves for the lack of care they provide. It was a horrible experience and I feel sad for all the residents.

Stayed here for two weeks after suffering a stroke. The staff here is very friendly and…read moreprofessional. The therapists are well trained and very hands-on, not only telling you what exercises you need to do but they also show you how to do them and hold onto you to help steady you and to keep you from falling. I was very happy with my time there.I would definitely recommend them for rehab.

I will forever be grateful for the care, love and support the entire staff of the Brudnick Center…read moreshowed me and my mom during her final weeks. The care, compassion and facility were unlike any other rehab I had experienced over the years while caring for both my mom and dad in their later years. A peaceful, beautiful spot that provided attentive care and dignity to my mom. I felt supported as things started to deteriorate with my mom's health and this special place was a gift to my family during a very difficult time. A special thank you to Peyton, a nurse, who went above and beyond. From the initial intake to calling to follow up with how I was doing, this was a remarkable place and a truly special staff.

My loved one is here and i could not be happier. The staff are incredibly caring and kind and…read moreduring tough times they step up and provide the best care. God forbid I get old one day. This is the place I would choose! Thank you, healthcare workers you rock. Carolyn and Erica in case management were always there to help and navigate the health care system for me as this is a new journey in my life for a loved one. Thank you Brudnick!

The staff at the rehab facility has been nothing short of incredible. In one of the hardest moments…read moreour family has faced, they showed a level of compassion, patience, and genuine care that went far beyond their duties. They treated our vovó with dignity, spoke to her with gentleness, and supported us with comfort and understanding. Their kindness didn't just ease her journey -- it lifted ours, too. We are deeply grateful for every hand that helped, every heart that cared, and every small act of love they showed along the way. With love Maria Leite's granddaughter Sandy

I wouldnt send my worst enemy here. How is it possible for a person who is unable to move their…read morefeet or ambulate independently, and who should have bed rails in place, fall out of bed and onto the floor? Just disgusting. Smells like pee, last patients dirty cloths and trash still in the room when we arrived.

I have worked for Brightview Danvers for 6+ years and words can not describe how amazing they treat…read moretheir residence and staff! This is the first place I have ever worked for that truly treats everyone like family! The executive director is incredible kind and gracious. The business office manager is a truly a joy to work under. My co-workers are great team players working toward the ultimate goal of the happiness and safety of our residents. I first started there because my grandparents lived there and I've been there years after they passed. I can honestly say that working for this company has changed my life for the better! "We are in this together"

My mom lived in assisted living. The aid administered her before dinner pills at 1 o'clock in the…read moreafternoon apparently she wanted to get that task out of the way. This resulted in my mom receiving twice the recommended dosage of Tylenol within a 3 hour period. Fortunately her prescription medications were not involved in this mishap. Unfortunately this was only one of many medication mistakes that occurred during her stay.

I used to work here while in high school my job was in the kitchen getting the breakfast lunch and…read moresupper ready for the residents. They had a small breakfast with cereal eggs toast coffee or tea. A wonderful homecooked lunch. At five pm they would just have a sandwich and soup because most of the residents would be stuffed from lunch. I liked seeing the residents on my shifts. After my shift was over while waiting for my ride home I would chat with a group of the residents. Once I got to run the daily bingo game which was a blast.