The price was great. They treated my wife like a queen recommend this place highly if you need a…read morejeep a ram or a Wrangler this is the place to go. Best prices in town.

Do not believe the Lifetime power train warranty they tell you get if you buy a vehicle here. They…read moreliterally you charge you a lot for diagnostic fees. And then even if it's part of the powertrain, they decide whether it's covered or not. the services take forever and over the years they've just come off in scumbaggish kind of way that they do business.

Staff friendly and happy to show me cars within my budget without being pushy or looming over us…read more Jeremy showed us around and was very helpful.

great helpful people ,great buying experience was here. If…read moreyou need a car come see this great group of people. Jose R.

I originally left this dealership a 5-star review after buying my brand-new Frontier Pro-4X. My…read moresales rep Justin was great. I'm changing that review to 1 star because what happened after the sale was a completely different story. The review pattern makes sense to me now. Most of the 5-star reviews are about sales. A lot of the 1-star reviews are about service. I did not understand how real that split was until I needed serious warranty work. According to Nissan Consumer Affairs' own records, my truck spent 33 days out of service at this dealership alone (not including the additional time it later spent at another Nissan dealer). They did attempt repairs, but once they could not solve the major warranty issues, management put a path forward in writing through Nissan Consumer Affairs and then later reneged on that written agreement without notice. I escalated through management, BBB, and Nissan Consumer Affairs, so there is no misunderstanding and no lack of communication. Everything is documented. When I pursued the BBB route, the dealership responded by changing the story, denying what had already been documented, and publicly presenting a version of events that was flatly inconsistent with the written record. What made the reality impossible to ignore was this: another Nissan dealership (the one Nissan Consumer Affairs sent me to after DeLand Nissan declined to continue) later verified the same issues and began major repairs under Nissan oversight. That should tell you exactly where the problem was. If you buy here and plan to service the vehicle somewhere else, you may be fine. If this is the shop you expect to stand behind the vehicle after the sale when serious warranty issues come up, buyer beware. If you want the paper trail, search "BBB DeLand Nissan" and click "Complaints."

I will NEVER bring my car here for service again. I brought my car brand new in 2020, Nissan Altima…read moreand never had issues until after they completed service on my vehicle. I had $850 worth of service done on a Saturday then literally on Thursday (less than a week) my car stalled at a stop light and would not move. Brought it back in and now they are quoting me $1,000 to fix. There was no apologies, no resolve, no accountability. Just deflection and POOR service. Also, I brought the car in at 7:30am and it is currently 1:50pm and my car still isn't ready and no updates. Horrible! Avoid this location if you can. 0 stars, I do not recommend at alll.

Drove over two hours to do a straight trade--my bike for a boat--after confirming the details in…read moreadvance. When I arrived, they rode my bike for a "test ride," but then refused to allow a water test of the boat they expected me to trade for. That's not how fair deals work. If you expect to test someone else's equipment, you should be willing to provide the same opportunity. Wasted time, gas, and effort dealing with this place. I would strongly recommend getting every detail in writing before making the trip.

The owner of this company is the most dishonest person I've ever done business with. The brakes…read morewent out 3 days after I purchased the vehicle. The car isn't safe to drive and now needs $1500 brake line replacement. The owner persuaded me to conduct the transaction under the table in cash. He handed me the title with the previous owners information and told me "write whatever you want on the title" DO NOT PURCHASE A VEHICLE HERE WITHOUT A MECHANICS APPROVAL!!!!

In early January, I went to Carroll to buy a new Chevy Truck. It had an AC problem early into the…read morepurchase, I've been dealing with electrical issues every since they pulled the out the first time. They couldn't pin down the issue, I was having trouble with the service dept. as they were more and more reluctant to help me the more I brought the truck back. This went on for almost 10 months, the last time my battery just died , I could not get a hold of anyone but Kyle, he had alot of fun that day at my expense! After that experience, I went on the offensive. I was fixing to meet with an attorney, and start a very load, public smear campaign against this dealership, when Stan Collins called me to check on me as a customer . He asked if I was happy with my purchase and I said NO! I told him what I had been dealing with from the service department , and within 3 hours he called me back and got me into a new truck ! I did not ask for it this was offered by the dealership, they did not know about the attorney, or the campaign. I was very impressed by this gesture, I took the new truck. I am very thankful and appreciative for the effort that Stan and the sales department put toward this situation! I think there is a communication break down between the service department and the people who work hard to get customers into the building. Your service department could learn a lot from Stan, he saved the day on this one! I'm giving the dealership 4 stars because the service department needs a lot of work, if the review was just for Stan, I would give him 8 stars. You guys better keep this guy around. Thanks Scott Moss P.S. I'd fire Kyle and Heather!

Heather and Kyle in the Service department are the best. A-Team! Purchased my 2024 Tahoe here and…read morethey take care of me every time. Friendly, Knowledgeable, Efficient. Cameron the service technician also awesome!! Well Done!!

To best describe my experience with Parks Toyota of DeLand, I need to tell you a story. About a…read moreyear and a half ago, my Ford lease was up and it was time to move forward on a new vehicle. My wife and I, living in Seminole county, went to a dealership nearer to our house and leased a 2017 RAV4 XLE. Our experience at that time was great and we received a great vehicle as a result. I haven't had a driver's license in nearly 8 years, and last week, I rectified that issue. It wasn't due to a criminal charge or anything like that; merely the inability to share a vehicle led to my blase outlook on possessing the card. Then, with the card in my possession and only one car at home, it only took 24 hours to realize that we could not survive, logistically, with one set of wheels at home. We went to the same dealership that we got the RAV4 from, which I won't name out of respect for Parks, and the experience I had was subpar. Don't worry, I'll write that one next. To shorten the bad aspect, they showed little to no customer service or loyalty to my return business, making me think I had chosen the wrong dealership in the first place. So I reached out to Parks and spoke with Tom Scheffer and explained the whole ordeal with the first dealership. He explained and he and his colleague, Candice, would be happy to work with us and rectify the issues I had at the other location. We arrived at 3PM on Sunday, spoke on the vehicle that I wanted, in the right color and trim level and it appeared on the side of the building, detailed with a full tank, ready to go. We went over our deal with Candice, and then moved over to Scott Levitt's office to finalize our paperwork. After another 30 minutes with Scott, and his two-color highlighter finesse, we had signed on every dotted line, set up insurance, and we were ready to caravan back to Seminole county. I went out of my element on Sunday. I was an hour North of home, at a dealership I had never been to before and I was completely, totally, impressed. The showroom was clean and uncluttered. It made me feel at home. I was not pressured. I was waited on. And felt appreciated by my being there. Parks Toyota of DeLand really pulled out all of the stops. When my wife's lease is up in 2020, I know exactly where I am going, whether it is further away or not. It is 100% worth the drive. Again, Candice Hartley, Tom Scheffer, and Scott Levitt, THANK YOU FOR ALL OF YOUR HELP!!!!!! I could not be more satisfied. We will most definitely return. 10/10!

By far the worst communication of any dealership I have ever tried to work with, multiple days of…read moreno call backs and no response, and when they would respond it was an absolute joke. The word unprofessional is an understatement.

I bought my second 2025 Kia soul from Deland Kia today I traded in one I bought 15 months ago and…read morethe staff headed by Nicholas Perry and John the local sales manager did a great job. They detailed the car filled up the tank and handled the transaction professionally and quickly I'll be buyers more vehicles here in the future recent discoveries are causing me to amend my earlier review of Deland Kia when I originally was told about doing this deal I was told that they only have like a $400 profit on these cars and there was no room for negotiations however I come to read this list of expenses and there's a $999 pre-delivery service charge $599 electronic registration filing fee. A salesman sat with me for about 15 minutes and said he's gonna do this e-registration which turns out to be $599 for my opinion almost nothing at all so in essence in addition to the $400 profit they said they were making there's another $1600 here in fees and I questioned them about it today and they're not going back on any of those fees so just beware when you make purchases like this to read every single line question every single line and that's all I have to say at this point

I have a warranty issue with my 2024 Kia Sportage…read more I made the appointment and a technician/representative called me to go over exactly what problem I was having with my car she was very intelligent and thorough with all her questioning and requested that I did the drop off service so they can spend a few hours with my car and I didn't have to wait. They did definitely plan an advance in the communication was 10 out of 10.

Just wanted to give another 5-star review to this dealership. The employees here are so friendly…read moreand knowledgable about Mitsubishi. Appointments are easy to make online and they do try to get you in-and-out as soon as they can. What I appreciate is that every now and then, they come in the waiting room and update you what's happening with your vehicle. They also offer complimentary car washes! My car is always well taken care of here. Special thanks to Omar who has been working with me since last year. I literally only come here if he's taking care of my Mitsubishi. He's very professional and welcoming, to me, his coworkers and the rest of the guests that are also getting their car serviced. Love this place, love my Mitsubishi! Nothing but good to me.

Misled and taken advantage of. What was presented during the negotiation was not what was actually…read moredelivered in the final paperwork. If you're considering buying a vehicle, do yourself a favor and go somewhere else. This place does not operate with honesty or transparency.

I had a wonderful experience buying a car. The sales rep Danny Woodmore listened to what my…read morepreferences were and recommended a car that fit my budget and preferences perfectly. The entire experience from the manager to the paperwork processing was an excellent memorable experience without pressure and without surprises. I highly recommend this dealership.

I'm thinking that there might be a class action lawsuit here. I went to Coggin Hyundai for an oil…read morechange. I went there because they sent me a full synthetic oil change offer online. I took screenshots of the offer before I went in. I'm glad I did because when I was done with my oil change they tried to charge me twice what the offer was. $59.99 they tried to charge me 109.99 When I showed the screenshot I was told"why didn't you say that when you came in". I said you sent me the offer! Why should I have to tell you about it when I accepted it online and set an appointment for it online. Then I was told that it would be $68.?? I asked for a print out of the bill. The advisor said that they sent it to my email. ( As of 12 hrs later I still haven't received the said email). I asked again for a print out. I was told "we have a new system that sends everything electronically". I asked a third time for a print out. When I finally received the print out it had a 10% shop supply fee!!!!!!!!! That was on top of parts, labour and taxes I asked about the fee and was told it's an environmental fee. The government sets environmental fees not Coggin and the fee definitely isn't 10% So then I read the disclaimer on the printout that said they charge a 10% shop supply fee( not environmental) to the customer. I asked why was I being charged for shop supplies? Shouldn't that be apart of the cost of parts and labour? The service advisor was obviously getting upset with me and mentioned that it was only $3.15. I said perfect then you can pay for it. The customer should not have to pay a shop supply fee on top of parts and labour. Any brake job is costing unsuspecting customers $40-$50 more for their service. If you don't get a printout most customers wouldn't even notice the additional fee. It's unethical and malicious! Coggin Hyundai is taking money from customers on every servic

Went casually shopping around to start the replacement process for an 11 year old car. The sales…read morestaff is nice, however when you start asking for "out the door prices" they discretely tack on a warranty package, paint protector package, and a couple of other nonsense packages that total a few thousand dollars. If you want to get my business, you better be straight up with me and not try and jack me around adding these nonsense extra packages that nobody wants. Transparency goes a long way. Otherwise, the sales person was nice as well as the sales manager. Watch out for extras when proceeding with a car purchase. I know some dealers will pad the doc fees a few hundred dollars sometimes and that's shady. When I confronted them about the extras, they acknowledged them and said they could be removed to lower the price but they should never be automatically added in the first place. I'm now inclined to go elsewhere when I do decide to finally proceed with my car purchase, which will be in a few months, as this caused me to lose partial trust in this dealership.

They average more than $4,000 in additional fees on all of their vehicles, including a $3,000…read moreadditional package. The package includes worthless or redundant add-ons to bring "value" to the customer - including bogus warranties that cover items already covered by the manufacturer's warranty. I expect shady business practices like this from a GM dealership, not a Toyota dealer. The argument from their sales people is that they price their vehicles "$3K-$5K" lower so these fees are justified - just don't call them "fees," because they aren't "dealer fees" according to their sales folks. I had a sales person here try to argue that used 2022 Toyota Avalon XLEs was going for - and I am not joking here - "$37k"... and he had a program that showed that gave him these numbers.